MINI Vaughan West

Yeah, these guys lived up to our expectations sorting out a braking problem that should have been covered under warranty. I had to fight to get it taken care of but when they did, they treated my partner wit a braking problem that should have been covered under warranty. I had to fight to get it taken care of but when they did, they treated my partner with respect and grace. We chose this dealership over downtown mini because, truthfully the service there is horrendous. Vaughn Mini (Michael in particular) made up for it. More

I had the pleasure of dealing with David. He went out of his way to make sure I test drove the vehicle I wanted to purchase. The 2018 Mini Countryman I was considering to purchase was still in for cleaning his way to make sure I test drove the vehicle I wanted to purchase. The 2018 Mini Countryman I was considering to purchase was still in for cleaning and was not at the dealership at the time of my appointment. David went out of his way to make sure I was able test drive clean or not! Having said that, that's great customer service! I am very pleased with my purchase... David continues to keep in touch to make sure of that! Thank you David and Cassandra Lina More

Awesome David help me from beginning till end... explain every detailed..I am so happy to my new car..buying in mini Vaughan dealerships is a great experience.. every detailed..I am so happy to my new car..buying in mini Vaughan dealerships is a great experience.. More

Awesome service. Rohan is excellent in his position. Very pleasant to deal with. I certainly recommend the Vaughan west dealership and would highly recommend buying a Mini because of thier quality of se Very pleasant to deal with. I certainly recommend the Vaughan west dealership and would highly recommend buying a Mini because of thier quality of service. More

My 2018 Mini Countryman needed front brakes replaced - just 800 klms to go. I was concerned and called Mini Vaughan West and spoke to Rohan. He got my car serviced that same morning!! Greatly appreciated. just 800 klms to go. I was concerned and called Mini Vaughan West and spoke to Rohan. He got my car serviced that same morning!! Greatly appreciated. Thanks! More

Cassandra made the process to seem effortless. Great car choice, great service! I was happy that Mini decided to bring Standard Drive back . A pleasure to drive. choice, great service! I was happy that Mini decided to bring Standard Drive back . A pleasure to drive. More

I had an amazing experience with the Service Department. They are really friendly. They found the issue really quick and fixed it. I was satisfied with their explanations about the problem in my car.(what c They are really friendly. They found the issue really quick and fixed it. I was satisfied with their explanations about the problem in my car.(what cause that, what is the possibility that can happen again etc.) I’m also happy with their pricing. Beside the issue in my car, I have couple logos/stickers that I want to put out of my car. Overall Rohan and his team did an amazing job. I would definetly recommend the service department at Mini Vaughan West. More

David helped me find my Mini Cooper in a friendly, time efficient and stress free manner! This dealership has a great selection of cars and have adjusted seamlessly to COVID -including working remotely to efficient and stress free manner! This dealership has a great selection of cars and have adjusted seamlessly to COVID -including working remotely to close the deal. More

Had my first annual service performed. Had me in and out in less than an hour while I waited. Service was fast and efficient. Excellent! in less than an hour while I waited. Service was fast and efficient. Excellent! More

Horrible Experience Went in to have battery checked. Manager's attitude was bad as soon as I walked in. Kept asking him what's wrong with my battery and if it needed to Went in to have battery checked. Manager's attitude was bad as soon as I walked in. Kept asking him what's wrong with my battery and if it needed to be replaced and asked about charges, and he kept saying the crew was still checking after the technician took my car inside for 2 hours. Then suddenly he told me the invoice total of over $1000 + HST. But he hasn't even told me what needed to be done the whole time. I asked him to show me the breakdown of the invoice as I said I needed all details. He wouldn't show me the invoice of course, then he just kept mumbling looking at his computer a list of stuff I didn't asked for. For example, I didn't ask for a thorough check-up of my car, I didn't ask for new air-filter, I didn't ask for new micro-filter. By the way, my car is rather new and it has only 28000km on it so there's no reason for all those extras really. I questioned the manager and he started to reduce the bill of course. But the thing is, he never even told me what's wrong with my car, then went ahead to change and check things I didn't ask for. There's really something wrong with the Management of this company. The manager not only had bad attitude but he was trying to rip me off now doubt. The technician beside him could knew exactly what happened and I believe he knew the manager was trying to rip me off too. Anyway, end of the day, after questioning the manager and wasted so much time there, the manager removed the charges of a bunch of things but i still had to pay over $630. I went in expected to have my battery changed, but honestly, I can't trust this company anymore, wondering if my battery needed to be replaced really. I have tried to go to Mini Downtown, Town and Country and now Vaughan West, all gave me bad experience. So no matter how much I love my car, this is not a brand I would stick with nor recommend to others for sure. More