Londonderry Dodge Chrysler Jeep

I bought a 22 Compass Trailhawk Elite March 28, 2022 and have had several issues with it since. I brought it into Londonderry twice to try and get these 6 issues fixed. The first time it was left with have had several issues with it since. I brought it into Londonderry twice to try and get these 6 issues fixed. The first time it was left with them for 2 days, on the second day they called me and said it was done. I went to pick it up and asked what all they did and was told Nothing, that they couldn't find anything wrong. I spoke to the General Manager Mitch Buban and he spoke to Camille St. Laurent (Service Manager) and told me to make an appointment and that Camille St. Laurent would take care of the issues. The second time I brought it in Camille St. Laurent went on a test drive with me. On that test drive when we first started the stereo wouldn't play, after a few minutes it started playing and Camille St. Laurent asked me if I changed the station and I told him no that this was one of the 6 issues I have. Then we drove past a stationary photo radar and the notification (for photo radar) did not alert me that there was photo radar, I pointed that out to Camille St. Laurent, I then pressed the Nav button and drove past that photo radar again and this time the photo radar alert notified me. Camille St. Laurent said to leave this P. O. S. with them and they would look into it and fix it. The next day they called and said it was ready, when I got there once again Nothing was fixed and I was told that they contacted their Support desk and were waiting for instructions on how to fix it. Flash forward a month and I still have not heard from Londonderry so I called FCA and was told that I just had to wait for a software update for the Photo Radar Notification to be fixed and that they told Londonderry that. When I asked about the other issues I was told I would have to deal with the dealer. I called Camille St. Laurent and left him a voice mail, he returned my call the next day and told me that they can only fix issues they can find. Even though he personally saw 2 of the 6 issues but yet didn't fix them. I filed a complaint with BBB about FCA. FCA called me today Aug. 8, 2022 and told me that they spoke to Londonderry about these issues and Londonderry said they couldn't reproduce any of the issues and that they can't fix anything until they can reproduce the issues. Well what about the 2 that Camille St. Laurent saw first hand? So Londonderry lied to FCA. The issues I have with this P. O. S. are. 1. Adaptive Cruise will some times apply the emergency braking with nothing in front of me if a car next to me slows down or stops. 2. Some days the display won't come on at all. 3. Most times the stereo won't play for the first 10 minutes. 4. The fobs don't always work, some times it takes a few tries before the door will unlock. 5. Some times when I try to open the rear hatch with the fob or button on the hatch or using my foot the hatch will pop but not raise, I have to press the button again or use my foot again or use the fob again or lift it manually. 6. The photo radar notification doesn't work 3/4 of the time, I have to press the nav button and wait, then it will work for a day. With the way things are right now my only option to get these issues fixed is to file a lawsuit to force Jeep to buy this P. O. S. back and buy something else, you can be guaranteed it will NOT be a FCA vehicle. This is the second 2022 Jeep Compass I bought, the first one was December 31, 2022 and it had all these same issues and mechanical issues. That one when back because the dealer I bought it from sold me the wrong one. More

Was very impressed with Londonderry Dodge, treated me like a Dealership should, no pressure tactics . The Sales person Kayem Shivji was Excellent, he listened to what I was looking for and we took it fro like a Dealership should, no pressure tactics . The Sales person Kayem Shivji was Excellent, he listened to what I was looking for and we took it from there. I Drove home satisfied with the newer Truck I just purchased.👍 More