Londonderry Dodge Chrysler Jeep

Service Visit I had a great experience with the service department at Londonderry Dodge, all of the staff were helpful, even the service manager came to shake my ha I had a great experience with the service department at Londonderry Dodge, all of the staff were helpful, even the service manager came to shake my hand and thank me for my business> I was very pleased and feel like I've found my new dealership for servicing and my next purchase. Great environment and clean, tidy facility. More

Easy Peasey sales I worked with Matt McLean to purchase an extended warranty for my RAM truck. He was quick, to the point and had the best price around! I wish I'd bo I worked with Matt McLean to purchase an extended warranty for my RAM truck. He was quick, to the point and had the best price around! I wish I'd bought my truck there! More

False ads on kijiji to bait you to come in. I found a 2010 jeep wrangler sport with low kilometers and a very attractive price tag just under $15 000. After a few emails that were promptly answe I found a 2010 jeep wrangler sport with low kilometers and a very attractive price tag just under $15 000. After a few emails that were promptly answered. I decided that this was the jeep for me. I went to the dealership. After being ignored by the staff I asked for service myself. Then I was informed that the jeep I had been inquiring about had been sold the previous day. They were quick to show me other units at higher prices which I wasn't ready to bite on. Two days passed and I find the same jeep being advertised again. Just be careful when dealing with this dealership! I know I won't be back. More

Always going above and beyond for their customers This is our third time purchasing from here. Each time we have had been treated like family. They are very knowledgeable and help you feel comfotabl This is our third time purchasing from here. Each time we have had been treated like family. They are very knowledgeable and help you feel comfotable. Never pushy or make you feel obligated to make decisions. We recommend Londonderry Dodge to everyone looming for new or used! More

Friendly & Professional Huge thanks to the team at Londonderry Dodge for a fantastic experience purchasing our new truck. Our roster included Krysta, Brandon, Chase and Sean. Huge thanks to the team at Londonderry Dodge for a fantastic experience purchasing our new truck. Our roster included Krysta, Brandon, Chase and Sean...and we couldn't have asked for a better group working together with us to meet our vehicle and budgetary needs. From test drive to drive away, the experience was a win! Thanks again everyone! (Krysta - Manager, Brandon & Chase - Sales, Sean - Finance) Scott & Erin Hazen More

Very Helpful I felt very taken care of. They answered all my questions. Very friendly and knowledgeable staff. Sean in finance was super approachable and helped me I felt very taken care of. They answered all my questions. Very friendly and knowledgeable staff. Sean in finance was super approachable and helped me finance my truck. More

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!! I was looking for a new dealer. The sales manager and finance were extremely rude. They made mention of things about work that were very offensive to I was looking for a new dealer. The sales manager and finance were extremely rude. They made mention of things about work that were very offensive to me. The used sales manager also yelled at my wife over her having concerns about the vehicle They also refused to return a deposit when we decided we would not deal with them. I have never been in a dealership before where the managers yell at you and call you stupid right to your face. Will never deal with them ever again. They refused to return any calls to us until we went through BBB. More

Quick and Easy If you know what you want, and are upfront with the sales staff they will get the ball moving fast, they didnt try to sell me a bunch of things I did If you know what you want, and are upfront with the sales staff they will get the ball moving fast, they didnt try to sell me a bunch of things I did not want. It was quick simple, and they answered any questions I had. More

NEVER RETURNING TO THIS DEALER, STAY CLEAR!!! In the start of 2013 we had purchased a 2008 dodge nitro r/t from londonderry chrysler. It wasn't until the first week of this month (december) where In the start of 2013 we had purchased a 2008 dodge nitro r/t from londonderry chrysler. It wasn't until the first week of this month (december) where it would have to go in for repair on the rear main seal. I was aware that this seal started leaking around winter of last year but decided to get it fixed this year. The vehicle went in for the repair on december 1st and we did not get it back until december 5th. Thats 5 whole days that they had with the vehicle, I understand that the repair is a time consuming one but 5 days is ridiculous. When the repair was finished I went in to pick the vehicle up and as soon as I sat inside it to drive it back home I had noticed a burning smell. I thought it may have been oil that could have been spilled on the exhaust manifold when they were filling the engine so I thought nothing of it. I also immediately noticed that the steering wheel had play in it that would later cause the vehicle to "wander" all over the road. I brought it home and talked to my parents (i'm 19) about what to do about this situation. I brought it to an automotive shop that I used to work at and used the bay to look under my vehicle. I discovered that a seal where the front drive shaft meets the transfer case was missing. Turns out what I was smelling was grease that flew from the drive shaft onto the heat shield. On top of that theres a leaking transmission line now and it appeared that the rear main was still leaking. We booked the vehicle back in and asked them to correct the steering issue and explain the drive shaft seal. Now they're saying that the vehicle needs a new steering rack which is over $1000 and a whole new front drive shaft which is close to $800. These are all repairs that are unnecessary. The vehicle was completely fine before it went into their shop and now because of their mistakes that they refuse to fix it will end up costing me close to $4000 to get the vehicle back to the way it was. I would post the names of the service managers I spoke to but everyone behind that desk hides their name tags. Every time I spoke to the service manager he treated me as if I were a stupid kid. I cannot believe the attitude that this man gave me as I was speaking to him, complete udder disrespect. When I asked him about the steering he said and I quote, "Oh well I don't know, it could be anything. You should have got the peace of mind inspection". I was close to pulling him over the desk by his collar a couple of times. Anyways stay away from this dealership. Your vehicle will leave the shop in worse condition than it went in. More

TERRIBLE EXPERIENCE Atrocious service. Terrible experience. I owned my vehicle for a month and a half, brand new 2014 Jeep Cherokee, the transmission went on it. They tol Atrocious service. Terrible experience. I owned my vehicle for a month and a half, brand new 2014 Jeep Cherokee, the transmission went on it. They told me they would not provide me with a rental/courtesy car but that I would get a discount on one! I was without my car for a month, during this time I asked for a new one, I was told "they just don't do that" and that "they had to fix a lot of things on my car before I picked it up" THEN WHY WOULD YOU SELL IT TO ME? Terrible service. I will never recommend them to anyone. They really live up to the saying "all they want is your money" It was my first new vehicle and I never want to go through that experience again. I contacted a connection of mine who ended up getting the manager to pay for my rental, that did not make up for anything. I should not have to reach out to someone else for help, customer service should be a part of their jobs. More