Londonderry Dodge Chrysler Jeep

Housing Retail Im a first time car buyer and fortunately lorne parks is there for us to assist and help with us to find a car that fit to our budget..i highly recomm Im a first time car buyer and fortunately lorne parks is there for us to assist and help with us to find a car that fit to our budget..i highly recommend londonderry dodge to all my friends..now im having fun driving my jeep compass. More

Amazing service I have recently purchased a vehicle from this dealer ship and I have never been treated so good. They made sure I was 100% okay with the price, everyo I have recently purchased a vehicle from this dealer ship and I have never been treated so good. They made sure I was 100% okay with the price, everyone stayed 3 hours after store hours to accommodate to me so I was able to drive away with my new jeep that day. Everyone was so friendly and the second I walked into the door someoem was willing to help me no questions asked. Also I was berry impressed with getting my car detailed and taken care of. Very good customer service, will def recommend to anyone who is looking for a vehicle in a friendly environment. More

Happy and satisfied Bought my new truck (RAM Laramie ) from this store,I'm very happy with it and love my new truck.. Bought my new truck (RAM Laramie ) from this store,I'm very happy with it and love my new truck.. More

Do not Recommend Went to look at a vehicleds after ours was written off, talked to 2 sallesmen. Great guys tried to help allot, awesome to deal with. Sales manager cam Went to look at a vehicleds after ours was written off, talked to 2 sallesmen. Great guys tried to help allot, awesome to deal with. Sales manager came up with a deal we accepted, After we was approved for financing the deal jumped by over $3,000.00 and all the sales manager could do is lie right to our faces. Unfortunately for the salesmen no deal, will never go back again. More

My partner and visited your dealership on Sat morn. Feb 15 and met with Chad to test drive and price a new truck. We were impressed with the length of the test drive,and with the performance of the truck 15 and met with Chad to test drive and price a new truck. We were impressed with the length of the test drive,and with the performance of the truck as per the drive train. once back in the dealership we were also impressed with the way in Chad read and listened to our wishes and concerns and we were impressed with his success with his personal life. We were also very impressed that Chad could and did provide us with all of the facts and the pricing that we needed to make up our decision. Unlike a couple of other dealerships, that I visited, who seamed to want a signature ( for a greased pig in a sack )with out a price. This will be my last truck to purchase as I am retired and I am taking my time in deciding but I left there with the feeling that if I buy a dodge that it will be from Chad. the decision has not been made! More

I factory ordered a brand new 1500 slt dodge ram . The dealership did not call me when the truck came in .I had to go to the dealership ,when I did I was told to go look for it on the lot and if it is the dealership did not call me when the truck came in .I had to go to the dealership ,when I did I was told to go look for it on the lot and if it is there call us we will go get it. so I found the truck call them ,ok we will go get it . So I went home and waited for a call to go see the truck and take it for a test drive .I get a call from the salesman chase to come in and see their finance person not to see the truck . seem odd .I went in to see him and was asked if I had looked over the truck I said no he was upset by this . so no papers were signed .I waited four hours in the dealership for them to find the keys to the truck and when the salesman chase finally got them . he got the truck and brought it to me .Only to tell me he was working with another customer and could I come back tomorrow. I should have never returned . The next day was even more of a joke I returned and was sent to the finance office for paper work .Not seeing the truck again . I said I wanted to see the truck finally a test drive ,as I was looking over the truck the salesman kept stating let 's go .so we went . after the test drive I was walking by the truck and notice damage on it . Chase stated don't worry about it will rub out. while that is not the case in has dented the box and wheel well of the truck . Damage to which will now bring down the value of the truck . Upon signing I was also changed for the gas they put in. I went home talked with some people and was told to return the truck back to the dealership . When I did I was told to call this number and they would repair the truck .We are done and you are on your own. nice to know people still care about their money. More

My partner and I recently bought a 2014 Jeep Cherokee Trailhawk. What a beautiful car! But the dealership personnel on the other hand, not so much. Right off the bat after test driving the Cherokee, we w Trailhawk. What a beautiful car! But the dealership personnel on the other hand, not so much. Right off the bat after test driving the Cherokee, we were brought into the little cubicle to discuss the numbers. Our sales lady had gone to the manager to figure out some numbers. Upon arriving back to us, she place the written bill of sale in front of us and show us the numbers. I looked at the overall cost of the vehicle which was $37,775.00 and then looked at the sales lady and asked her where she got that number. She politely asked me what I meant, and I pulled out my phone to show her the price of the vehicle (including stock number) online. There was about a $1500.00 difference. She then replied with, oh I don't know, let me look into that. So really in the end of that little ordeal I sensed very dishonest business dealing. Which was rather disappointing. We then came to an agreement and were brought to the Finance office. To our dismay we met that man that wouldn't care about our budget and would try and sell more BS that isn't really needed.He pushed us extremely hard that we felt really vulnerable and exploited. My partner and I ended up agreeing to whatever it was he was selling, to get him off our backs. It was a week later that we called Chrysler Canada and demanded answers as to why were treated so poorly. They ended up opening an investigation into the matters. We also then called the extended warranty company and canceled a $4500.00 pointless expenditure that was sold to us in the finance office. This review isn't to discourage you and/or family to purchase a vehicle from this dealership, it is to make you very alert when dealing with any of its personnel. Happy Shopping! More

Made appointment for 0900, had to leave vehicle all day and was still not serviced, picked up vehicle late afternoon, still outside in line-up!!! and was still not serviced, picked up vehicle late afternoon, still outside in line-up!!! More

Man has this place changed. I wish I could pull my previous rating. Have been buying here for decades. Went in there late Aug 2013 and I didn't recognise a single sales associate. Makes you think previous rating. Have been buying here for decades. Went in there late Aug 2013 and I didn't recognise a single sales associate. Makes you think they got bought out somewhere along the line or got a new General manager. What used to be great customer service has turned into high pressure, don't listen, sell at any cost. The new atmosphere looks for all the world like Capital on the south side now. Went in asking for a loaded Charger RT AWD. Took a long time to find out from her they don't have any on the lot, no offer to order one. Instead tried to sell me one of the 2 door small cars they had on hand. Not even close to what I asked for. My brother just recently bought a used pickup. Got it home to B.C. Major issues with the heads and gasket. Over $3,000 in repairs on a vehicle that passed there "Certification" inspection but was one year to old for the certified program. Long story short, they would do nothing to make it right. It is a real shame to see a once great dealership turn into this. More