Londonderry Dodge Chrysler Jeep

Wasting Customers Time! As a Sales Manager myself I am appalled by the dealings of this salesman, the initial phone conversation was fine but it quickly turned ugly via text. As a Sales Manager myself I am appalled by the dealings of this salesman, the initial phone conversation was fine but it quickly turned ugly via text. I do not have to explain my circumstances to anybody but I have spent soo much time seeking the right vehicle and thought this was the one.....clearly not! What I do expect is to be treated seriously and with bloody respect, this is the absolute basics of being a salesman. I requested a CarProof 3days ago which never came and then he proceeded to have a laugh at my expense and make a bet with me. I am not one to offend easily or to waste peoples time, so I was happy to take his loosing bet. Although an insincere appology given, he still chose to waste my time and not provide my request. Totally uncalled for, extremely unprofessional and to gamble with customers? ....he would be repremanded if he was one of my staff! Here is the content of those texts: Me: Has a CarProof been done on this? If so, can you please email through to xxxxxxxx@gmail.com I won't make any decisions until I have spoken to my husband Salesman:Yes absolutely totally understandable, you should receive it shortly Me: Thank you, appreciated Me (24hrs later): Hi, unfortunately I have not received the CarProof for this vehicle. To be very honest with you, I will only make time to come down their if we could negotiate on a price between $16,000 - $17,000? We are very busy with 3 kids and I am adamant I will be driving away with something by Friday. I now have to be very selective with our timing to visit dealerships. Salesman:I can resend the the carproof but if you find a 2009 Chevy Avalanche for 16-17,000 I will buy 2 of them donate one and give the other to you Me: If you can put that in writing and signed as a legal document I'm happy to keep you to it Salesman: Hahaha hahaha Salesman: Let's do it! Me (yesterday): I'm not fond of wasting peoples time so, If you want to put that in writing and signed as a legal document I'm happy to keep you to it. That's a big gamble for you and a free vehicle for me, so I'm in Salesman: I am sorry maybe we got off on the wrong foot. All our vehicles are certified by Journey men Mechanics. Nothing leaves this building if it doesn't pass inspection. Therefore we can get a fair price for our units Me today: nothing wrong with my feet thanks, must be yours. That doesn't answer the question nor has it provided the CarProof that was requested 3days ago. Salesman today: I see. Well if the the price doesn't attract you my friend, what go would giving you a carproof do? Me today:From a Sales Manager to a salesperson - Dick move mate! Situations always change. We were initially approved at $17k at my own request and because I liked your truck so much I upped the amount to $24k +fees & gst which has just been approved 30mins ago. I'll take my cash elsewhere because I can be sold on great customer service no sweat.....evidently yours sucks and are a great time waster! Sales 101: don't waste peoples time or treat customers like xxxx! Update with the money you just lost: Within an hour of my last text above Not only have I found a 2009 Chevy Avalanche for $16,500 but I have just given my cash to a dealership for a 2010 Avalanche with extremely low kms for a dam sight less than your 2009 AND your 2010 sitting on your lot right now! And guess the only reason why I went to them - impeccable customer service! I am always happy to help a salesman get his commission if I'm treated with respect and not messed around! Not only did he get his commission but a hefty tip and a boost on the dealerships end of month kpi and sales on the last day of the month - good on them! Your salesman at Londonderry Dodge just smacked the nails in the coffin for your dealership. I will not recommend this place and I will redirect anyone know away from you guys full stop. No need to contact me or respond, one bad apple has spoilt it for the rest thanx, far beyond repair here. whichever salesman uses this number 7809052004 is your dealerships worst employee of the year! More

Excellent customer service! I purchased a 2014 dodge sport and received the absolute best service from all departments of the team. The sales professional Chelsea did an excellen I purchased a 2014 dodge sport and received the absolute best service from all departments of the team. The sales professional Chelsea did an excellent job at picking the right vehicle for me, and went above and beyond to help me make the RIGHT choice. The management and finance departments assisted in making everything affordable for me and I recommend this dealership to everyone!!! I recommend to anybody, get your vehicle here! More

Nothing but run around I purchased my first car at this dealership. It was a 2011 Chevy Cruze and I have regretted it everyday since. It has been in the shop 6 times I the l I purchased my first car at this dealership. It was a 2011 Chevy Cruze and I have regretted it everyday since. It has been in the shop 6 times I the last 2 months. Everything has gone wrong with it and the dealership I brought it to said they've only seen this amount of problems on a vehicle that had been sold at a private sale and had been previously written off. When I purchased the car they never pointed off the cracks in the front fender and it took 4 of them to figure out it didn't have a block heater. Every time I call I'm passed from person to person and the manager is always unavailable. Meanwhile I'm listening to staticky Christmas music in June while on hold and my frustration has only built. Has this vehicle been in an accident? If so they concealed that fact and I will sue. So if you're looking for as much run around and to buy a lemon I'd recommend a gym and grocery store instead. More

Walk in with experience I have mixed feelings about this dealership. My sales person was new had only been there a week or so. He was great nice funny i felt like i had known I have mixed feelings about this dealership. My sales person was new had only been there a week or so. He was great nice funny i felt like i had known him a long time right away. However i was looking for somthing no more then $400 a month and was told 2015 jeep patriot was dead on. I liked it. I had only gone in to see how much my current car was worth and walked out three hours later with the jeep. Im a single woman who knows nothing about anything in terms of buying a new vehicle so i feel very ripped off. I signed a bunch of stuff and was told it said i was just looking and wasnt intitled to buy. They asked if i wanted the jeep for the weekend and when i asked how that worked i didnt get a answer rather a half laugh. At this point i had been approved for the financeing and asumed i had no choice so i took the jeep. Not knowing anything and being to scared to speak up for myself i ended up agreeing to pay 42000 in total at 500 a month. I feel they took advantage of my lack of knowledge And covered it all up with nice personalities. Now im stuck with a over priced vehicle i can barely afford. More

Service Visit I had a great experience with the service department at Londonderry Dodge, all of the staff were helpful, even the service manager came to shake my ha I had a great experience with the service department at Londonderry Dodge, all of the staff were helpful, even the service manager came to shake my hand and thank me for my business> I was very pleased and feel like I've found my new dealership for servicing and my next purchase. Great environment and clean, tidy facility. More

Easy Peasey sales I worked with Matt McLean to purchase an extended warranty for my RAM truck. He was quick, to the point and had the best price around! I wish I'd bo I worked with Matt McLean to purchase an extended warranty for my RAM truck. He was quick, to the point and had the best price around! I wish I'd bought my truck there! More

Always going above and beyond for their customers This is our third time purchasing from here. Each time we have had been treated like family. They are very knowledgeable and help you feel comfotabl This is our third time purchasing from here. Each time we have had been treated like family. They are very knowledgeable and help you feel comfotable. Never pushy or make you feel obligated to make decisions. We recommend Londonderry Dodge to everyone looming for new or used! More

False ads on kijiji to bait you to come in. I found a 2010 jeep wrangler sport with low kilometers and a very attractive price tag just under $15 000. After a few emails that were promptly answe I found a 2010 jeep wrangler sport with low kilometers and a very attractive price tag just under $15 000. After a few emails that were promptly answered. I decided that this was the jeep for me. I went to the dealership. After being ignored by the staff I asked for service myself. Then I was informed that the jeep I had been inquiring about had been sold the previous day. They were quick to show me other units at higher prices which I wasn't ready to bite on. Two days passed and I find the same jeep being advertised again. Just be careful when dealing with this dealership! I know I won't be back. More

Friendly & Professional Huge thanks to the team at Londonderry Dodge for a fantastic experience purchasing our new truck. Our roster included Krysta, Brandon, Chase and Sean. Huge thanks to the team at Londonderry Dodge for a fantastic experience purchasing our new truck. Our roster included Krysta, Brandon, Chase and Sean...and we couldn't have asked for a better group working together with us to meet our vehicle and budgetary needs. From test drive to drive away, the experience was a win! Thanks again everyone! (Krysta - Manager, Brandon & Chase - Sales, Sean - Finance) Scott & Erin Hazen More

Very Helpful I felt very taken care of. They answered all my questions. Very friendly and knowledgeable staff. Sean in finance was super approachable and helped me I felt very taken care of. They answered all my questions. Very friendly and knowledgeable staff. Sean in finance was super approachable and helped me finance my truck. More