Londonderry Dodge Chrysler Jeep

Nice to find a dealership that's doing things right. I found Londonderry to be a very switched on dealership. Right from the time I expressed interest in a vehicle I saw online, they were on the case, p I found Londonderry to be a very switched on dealership. Right from the time I expressed interest in a vehicle I saw online, they were on the case, proactive and friendly. They were very good in working around me to set up an appointment and test drive. The buying experience was pleasant, and although the process was long, I was taken well care of and made to feel comfortable. Both the salesperson and finance person went the extra mile to make things work as much in my favour as possible. The little extra things helped also. Like paperwork grouped together, stapled and labelled- what should stay in the car and what should go away in the house. Also being taken and shown the Service department and where to go there. It's all good to offer a tank of gas and a clean, but it's the real friendliness, guideance and great customer service that counts. The guys that looked after me were Nick Auger in Sales and Matt Stevenson in finance. Good job guys and thanks. Andy C More

Dealership changed their mind after handshake agreement So if you put down a deposit on a vehicle & agree to pick it up the next day - that means nothing to this dealership. They'll just sell it to someone So if you put down a deposit on a vehicle & agree to pick it up the next day - that means nothing to this dealership. They'll just sell it to someone underneath you, and not agree to do the same deal on another vehicle. I have NEVER dealt with such an irresponsible, untrustworthy and unprofessional group of people in a business transaction before - and I wouldn't trust these guys to be accountable or responsible for anything, let alone purchasing a vehicle. Such horrible service, no conflict resolution - just awful. In the last month, we've purchased a new truck elsewhere, and are looking for an additional vehicle. We are frequent vehicle buyers - as the pretty woman statement goes... "Big Mistake....Huge" More

I will be more wiser next time Well let me start by saying I love my 2015 Sport, I have owned her for 2 months or so my sales guy wont put his name here I was referred by a friend t Well let me start by saying I love my 2015 Sport, I have owned her for 2 months or so my sales guy wont put his name here I was referred by a friend to buy from here and was told by my sales guy my friend would receive 500 for the referral. He is still waiting for the check and now has been cut down to 200. Too add when I was driving new truck a payment was taken out on truck that I traded in( still not resolved) Then found out by my finance company the old load was still open. Once again another trip to dealer to get this done. So here is the positive the truck manager did throw in a Back Flip looks amazing. For spending so much I expected to be treated not like a sheep. Time for her first service today not sure if she wants to roll in there or not. More

NOTHING BUT LIARS AND CHEATS I CAME THERE I BUY A COMPASS THE SALES MEN TOLD ME HE WOULD HOLD IT FOR 2 DAYS THE DAY BEFORE I WAS TO COME IN I GET AN EMAIL NHE HAD SOLD NOT EVEN A I CAME THERE I BUY A COMPASS THE SALES MEN TOLD ME HE WOULD HOLD IT FOR 2 DAYS THE DAY BEFORE I WAS TO COME IN I GET AN EMAIL NHE HAD SOLD NOT EVEN A CALL TO SAY WE HAVE AN OFFER CAN YOU PUR A DOWN PAYMENT SO UNPROFESSIONAL THEY SHOULD LOSE THEIR DEALESHIP More

Very enjoyable experience!! I found Londonderry Dodge to be a great place to buy a car! Lyle Richer was the salesperson I dealt with and he explained everything to me. As a woman I found Londonderry Dodge to be a great place to buy a car! Lyle Richer was the salesperson I dealt with and he explained everything to me. As a woman, I felt safe and informed with Lyle. He explained to me that all the used cars are fully inspected and fixed before going on sale. And the extended warranty covers nearly everything! I did have to wait a little while to get into do the financing (it was a Saturday) but once I did, Sam Gill looked after me well. I would highly recommend this company to people who are looking to buy new or used!! Thanks Chad Menard an the staff at Londonderry Dodge!! More

Great staff very friendly and easy going The staff were very friendly and easy going, lots of understanding when it came to purchasing the vehicle, willing to go the extra mile to make sure The staff were very friendly and easy going, lots of understanding when it came to purchasing the vehicle, willing to go the extra mile to make sure I was happy, and satisfied with the whole process dean and Matt were very helpful, and explained everything in great detail would and have recommended this dealership to friends and family More

Best experience ever! What an amazing experience front too back. I would recommend this dealership to anyone looking for a fun and easy experience!!! Will go back to London What an amazing experience front too back. I would recommend this dealership to anyone looking for a fun and easy experience!!! Will go back to Londonderry and bring all my friends and family More

Wasting Customers Time! As a Sales Manager myself I am appalled by the dealings of this salesman, the initial phone conversation was fine but it quickly turned ugly via text. As a Sales Manager myself I am appalled by the dealings of this salesman, the initial phone conversation was fine but it quickly turned ugly via text. I do not have to explain my circumstances to anybody but I have spent soo much time seeking the right vehicle and thought this was the one.....clearly not! What I do expect is to be treated seriously and with bloody respect, this is the absolute basics of being a salesman. I requested a CarProof 3days ago which never came and then he proceeded to have a laugh at my expense and make a bet with me. I am not one to offend easily or to waste peoples time, so I was happy to take his loosing bet. Although an insincere appology given, he still chose to waste my time and not provide my request. Totally uncalled for, extremely unprofessional and to gamble with customers? ....he would be repremanded if he was one of my staff! Here is the content of those texts: Me: Has a CarProof been done on this? If so, can you please email through to xxxxxxxx@gmail.com I won't make any decisions until I have spoken to my husband Salesman:Yes absolutely totally understandable, you should receive it shortly Me: Thank you, appreciated Me (24hrs later): Hi, unfortunately I have not received the CarProof for this vehicle. To be very honest with you, I will only make time to come down their if we could negotiate on a price between $16,000 - $17,000? We are very busy with 3 kids and I am adamant I will be driving away with something by Friday. I now have to be very selective with our timing to visit dealerships. Salesman:I can resend the the carproof but if you find a 2009 Chevy Avalanche for 16-17,000 I will buy 2 of them donate one and give the other to you Me: If you can put that in writing and signed as a legal document I'm happy to keep you to it Salesman: Hahaha hahaha Salesman: Let's do it! Me (yesterday): I'm not fond of wasting peoples time so, If you want to put that in writing and signed as a legal document I'm happy to keep you to it. That's a big gamble for you and a free vehicle for me, so I'm in Salesman: I am sorry maybe we got off on the wrong foot. All our vehicles are certified by Journey men Mechanics. Nothing leaves this building if it doesn't pass inspection. Therefore we can get a fair price for our units Me today: nothing wrong with my feet thanks, must be yours. That doesn't answer the question nor has it provided the CarProof that was requested 3days ago. Salesman today: I see. Well if the the price doesn't attract you my friend, what go would giving you a carproof do? Me today:From a Sales Manager to a salesperson - Dick move mate! Situations always change. We were initially approved at $17k at my own request and because I liked your truck so much I upped the amount to $24k +fees & gst which has just been approved 30mins ago. I'll take my cash elsewhere because I can be sold on great customer service no sweat.....evidently yours sucks and are a great time waster! Sales 101: don't waste peoples time or treat customers like xxxx! Update with the money you just lost: Within an hour of my last text above Not only have I found a 2009 Chevy Avalanche for $16,500 but I have just given my cash to a dealership for a 2010 Avalanche with extremely low kms for a dam sight less than your 2009 AND your 2010 sitting on your lot right now! And guess the only reason why I went to them - impeccable customer service! I am always happy to help a salesman get his commission if I'm treated with respect and not messed around! Not only did he get his commission but a hefty tip and a boost on the dealerships end of month kpi and sales on the last day of the month - good on them! Your salesman at Londonderry Dodge just smacked the nails in the coffin for your dealership. I will not recommend this place and I will redirect anyone know away from you guys full stop. No need to contact me or respond, one bad apple has spoilt it for the rest thanx, far beyond repair here. whichever salesman uses this number 7809052004 is your dealerships worst employee of the year! More

Excellent customer service! I purchased a 2014 dodge sport and received the absolute best service from all departments of the team. The sales professional Chelsea did an excellen I purchased a 2014 dodge sport and received the absolute best service from all departments of the team. The sales professional Chelsea did an excellent job at picking the right vehicle for me, and went above and beyond to help me make the RIGHT choice. The management and finance departments assisted in making everything affordable for me and I recommend this dealership to everyone!!! I recommend to anybody, get your vehicle here! More

Nothing but run around I purchased my first car at this dealership. It was a 2011 Chevy Cruze and I have regretted it everyday since. It has been in the shop 6 times I the l I purchased my first car at this dealership. It was a 2011 Chevy Cruze and I have regretted it everyday since. It has been in the shop 6 times I the last 2 months. Everything has gone wrong with it and the dealership I brought it to said they've only seen this amount of problems on a vehicle that had been sold at a private sale and had been previously written off. When I purchased the car they never pointed off the cracks in the front fender and it took 4 of them to figure out it didn't have a block heater. Every time I call I'm passed from person to person and the manager is always unavailable. Meanwhile I'm listening to staticky Christmas music in June while on hold and my frustration has only built. Has this vehicle been in an accident? If so they concealed that fact and I will sue. So if you're looking for as much run around and to buy a lemon I'd recommend a gym and grocery store instead. More