Londonderry Dodge Chrysler Jeep

Poor experience after buying a Jeep I was looking for a Jeep Grand Cherokee with specific options in black. One was pointed out to me at this dealership so I contacted them. After a coup I was looking for a Jeep Grand Cherokee with specific options in black. One was pointed out to me at this dealership so I contacted them. After a couple of emails were exchanged, I traveled to Edmonton from northern BC and bought a Grand Cherokee Summit that was about two years old for about $50,000. The Jeep appeared to be in good shape and the salesman was very polite and helpful. On my way home, things did not go well. I did not make it to the west side of Edmonton when the instrument panel said that an oil change was needed. It was after hours so I went home then I took it to the Dodge dealer in Prince George, BC for an oil change. They said that because I bought it elsewhere that I should take it back there for the oil change. They would need two or three days to fit it in to their schedule. I took it to a commercial oil change shop downtown. They found that the oil drain bolt had been tightened by a gorilla when their mechanic's socket split trying to loosen this bolt. I contacted Londonderry and made an appointment for an oil change. It cost me almost $70.00 for oil and filter which should have been done before I picked it up. I have now had it almost two months and it runs great but ... It has only been used by me and my wife with no other passengers. One day, it needed a wash and wax so I took it to a detailing service for this. When the interior was cleaned, they found a garbage heap under the rear seat. They showed me CHICKEN BONES, potato chips, candy wrappers and gas station receipts amongst the larger pieces with lots of smaller pieces that went into the vacuum. I had told the salesman that because of the good experience with him that I would recommend their dealership to people that I knew that were looking for a new car or pickup. Now I do not think that I would be able to recommend them to anyone because of my post buying experiences. More

Best Dealership experience I have ever had I drove from Calgary to Edmonton to check out a 2013 Dodge Durango as Londonderry Dodge had the exact model I needed and at a great price. Dean Rogan I drove from Calgary to Edmonton to check out a 2013 Dodge Durango as Londonderry Dodge had the exact model I needed and at a great price. Dean Rogan called ahead to let us know he had it ready to go while we were on our way up. I truly appreciated his and all the staffs no pressure approach, they were informative and courteous. We traded in our old pick up truck, they gave us a very fair price for it, even after we found out about a previous accident that we were unaware of. Our negotiations were open, honest and fair for both the trade value and the purchase price, they exceeded my expectations. They gave us directions to AMA and our bank, while we were out they fully prepped the car filled it up and had us on our way back to Calgary in our new car! Thanks Dean and everyone involved in our transaction. To top off the great service I had a follow up call from one of the other sales people that resulted in them sending me headphones that were missing! Just excellent service! More

Best Dealership In Edmonton If you're looking for a new Dodge, Jeep or Chrysler. This is the best place to go in the City, I travelled from Spruce Grove just because the service If you're looking for a new Dodge, Jeep or Chrysler. This is the best place to go in the City, I travelled from Spruce Grove just because the service and the help I was getting on the phone by their salesman James Lundrgren. He was friendly and accommodating and made excellent recommendations to help me upgrade my Jeep purchase with after-market parts from their excellent parts department. From the sales manager to the salesman and finance guys. They are willing to work with you on a deal and get you the best price and finance done, good value on trade and overall just an excellent experience. They were not pushy or pressuring and I felt comfortable taking my time to make sure that the vehicle I was getting was the right one for me, and I did. Thanks again James Lundrgren and Matt in finance!!! Will recommend to all people looking for new wheels!! More

Calgary wasnt even close had to go to Edmonton to get my RAM Just want to say thanks to Evan and Brandon for their straight up approach. I told them what I wanted and that I wasn't interested in the back and for Just want to say thanks to Evan and Brandon for their straight up approach. I told them what I wanted and that I wasn't interested in the back and forth haggling etc especially considering I lived 3 HRS away. We agreed to a deal and the truck was ordered. When I came to pick up the truck there were no surprises and everything was exactly what we agreed upon. No changes, add ons or other bs. Brad in parts was able to get the accessories in and installed at a fair price and Justin made the finance paperwork a breeze. Thanks again guys I highly recommend and will be a return customer. Kyle More

excellent service!! would recommend anyone to go there It is a very welcoming experience from the moment you walk through the doors. I would highly recommend speaking with Alyssa as she is very kind and to It is a very welcoming experience from the moment you walk through the doors. I would highly recommend speaking with Alyssa as she is very kind and took into consideration exactly what we were looking for and got us more than we asked for! More

Refreshing My husband and I came to Londonderry dodge, to look at vehicles that would suit our family needs. We were pleasantly surprised at how friendly and acc My husband and I came to Londonderry dodge, to look at vehicles that would suit our family needs. We were pleasantly surprised at how friendly and accommodating the staff were. We had been to a few other dealerships that felt more like a high pressure assembly line, not caring for the customer just about their bottom line! This was not the case at Londonderry at all. We were met with genuine courtesy and had all our questions answered truthfully and promptly. They helped us choose the right vehicle for us and went through every detail to help us make an informed decision ( I'm the type who likes to ask several questions to the point it may seem obnoxious, I don't like to think I may miss something). I can honestly say this was the best experience my husband and I have ever had at any dealership! We left feeling confident and very happy with our purchase! More

Update on.......BROKEN PROMISES.. Just want to say thanks to Mitch for his quick response to my review and trying to fix what Alex the sales man should of done my friend did receive a Just want to say thanks to Mitch for his quick response to my review and trying to fix what Alex the sales man should of done my friend did receive a 200 dollar check last week with the thanks going to Mitch. More

BROKEN PROMISES I was recommended by a friend so I traded my 2013 for a 2015 sport love the truck my friend who referred me there was suppose to get 500 for refer I was recommended by a friend so I traded my 2013 for a 2015 sport love the truck my friend who referred me there was suppose to get 500 for referring me. He is still waiting went in numerous times to inquire about it they said they sent it to him but was shocked when my sales man said it was only 250 not sure why I was lied to and still he has no received this little bonus. It has almost been 8 months since I drove off the lot pretty sad. I had a bad experience with Capitol jeep in the past so I went here should of went back to Capitol Jeep. But the new truck manager did step up and install a back flip for me. I never have received any communication from this dealership since I had backflip installed. All my sales man wanted was a sale in the future I will not ever roll on that lot again I don't get my services don't there either why be a loyal customer when they don't seem to care. My friend who was suppose to receive the referral bonus really needed it so instead of putting a option on my truck I wanted to help out my friend for the referral bonus. As he could of used it then for his child. Hate being just another number. So I manned up and gave him the 500 myself and told him they sent it to me instead. I feel if you say and promise something stick to your words....Thanks from one disappointed customer More

Do not honer signed deal Second vehicle bought here,first one was great . Latest purchase has gone south as dealership has not lived up to signed deal on promised cash back o Second vehicle bought here,first one was great . Latest purchase has gone south as dealership has not lived up to signed deal on promised cash back on wheels I purchased.They added cost of wheels to my loan with promise of paying me with cheque for these wheels.This is now one month since deal was signed and I have made many attempts to rectify this issue with calls & texts to both salesmen & finance officer. They now will not even get back to me on this issue! Avoid this dealership as I will now have to take legal action to recoup my loss! More

went to find a caravan 2010 $13500. with only 22000 ks saw the add on line caller they said yes and would call me when it reached there lot. my dodge truck had a piled up brake and was at crosstown dodge f saw the add on line caller they said yes and would call me when it reached there lot. my dodge truck had a piled up brake and was at crosstown dodge for repair londonerry sales guy justin called me said do not fix it we will get it brought over here they did .nothing said about a 75. dollar a day for parking it on their lot.truns out the van has 122000 ks on it not 22000 ks so trucks there so deal on a 2013 van wait four or five days to hear if financing went through still no mention that it was costing me 75. dollars per day. financing came back at 15% payments of 588. a month im 65 years old low income now said no i will fix my trck and keep it called londonerry service woman said it cost 140. for them to lokk at it and tell me what was wrong well to much just to look at it .so said i would send a truck fot it still no mention of a 75. dollars a day charge to sit on there lot went to crosstown best service ever the put me in a 2014 caravan for same price as londonderry had on 2013 payments 400. rate 4.9 % with only 17000 kg on it .now i get londonderry chargeing over 1000. dollars for a storage fee Well the night mare continues this chad had my trade in the truck moved over to a bingo lot and left abandoned there with out informing me or crosstown it sat open with 1500. dollars of my tools in the back of it till a employee at the bingo hall called the police and had it picked up Well it has been Crosstown's since dec28 2015 here it is feb 2016 and I get a ticket in mail for 50. dollars Crosstown went and got it out and lucky for me my tools was still in it but Im 65 years old bought many cars trucks over the years never had this experience till I got mixed up with Londonderry Chrysler . a friend called there general manager the guy was just not interested . More