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Lexus of Royal Oak
Calgary, AB
407 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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407 Reviews of Lexus of Royal Oak
July 06, 2016
Finally Fixed the navigation system Bri Thompson gets a five star rating for finally getting my navigation system fixed after four years of LEXUS beating around the bush trying bandaid f Bri Thompson gets a five star rating for finally getting my navigation system fixed after four years of LEXUS beating around the bush trying bandaid fixes for a navigation system that never worked from the time the LX570 was purchased new. It needed a new antenna which should have been apparent a lot earlier on. After my last compliant which was very vocal and sent to LEXUS on line, Bri took over the issue and dealt with it immediately and had the problem fixed. Prior to Bri, my dealings with the service personal were very unsatisfactory - not typical as this is my third Lexus. More
by GlenP
Employees Worked With
David Skillen, Bri Thompson
July 06, 2016
Great service This was my first service with Lexus. They sold me on their high level of service and they delivered. Booking, check in, shuttle, and check out was al This was my first service with Lexus. They sold me on their high level of service and they delivered. Booking, check in, shuttle, and check out was all great. Love the clean car! More
by N&N
Employees Worked With
Tracy Forsyth-Lundy, Edwin Prasad
July 06, 2016
Warranty Service As always great service from the Service Dept! Very friendly staff at the front line in the Service Dept. Good job, Dave! Courtesy Drivers make As always great service from the Service Dept! Very friendly staff at the front line in the Service Dept. Good job, Dave! Courtesy Drivers make the drive to downtown very enjoyable in the early morning! Thanks. More
by Rob L Wilson
Employees Worked With
David Skillen
July 05, 2016
Go the 'extra mile' to make things happen Have experienced excellent service from the team at Royal Oak every time I have brought my Lexus in. Once I had to be towed there with two flats and m Have experienced excellent service from the team at Royal Oak every time I have brought my Lexus in. Once I had to be towed there with two flats and many business appointments that day. They found me a loaner to use and set about making it right while I attended all my commitments. Last time, they recommended a dent puller for a hit and run to my vehicle in a parking lot. Lucas was sub-contracted and was able to make it good as new thereby saving me $900 difference to a body shop estimate and not having to do without my SUV for 3 days. More
by Susanne M.
Employees Worked With
Fahmi-valet; Lucas-dent puller, Colin Wiebe, Edwin Prasad
July 04, 2016
Honesty and Integrity - Excellent Experience I met Michael while looking for a used vehicle. I spoke with him briefly over the phone and was able to tell that this was a mature gentlemen. He off I met Michael while looking for a used vehicle. I spoke with him briefly over the phone and was able to tell that this was a mature gentlemen. He offers a lot of experience with luxury vehicles. His personality was exactly what I was looking for, real, relaxed, calm and knowledgeable. He responded promptly to everything I asked with no hassle. I had such a great experience, I brought my girlfriend by. We live in Auburn Bay and made the trip to Royal Oak, and will do it again, just so we can deal with him. We had a lot of options throughout the city to choose from, but I base a significant part of my choice on who I am dealing with. "Long story short," we purchased two vehicles. Excellent experience. More
by ChrisChris
Employees Worked With
Michael Kulcheski
June 30, 2016
Top of the line Service LeVar, Alex and everyone at the dealership made the entire experience of buying a vehicle seamless, easy and enjoyable. We were always greeted with a LeVar, Alex and everyone at the dealership made the entire experience of buying a vehicle seamless, easy and enjoyable. We were always greeted with a hello, offered snacks, water, coffee etc. Made us feel welcomed and spoiled. They went above and beyond in giving us the best service in the city. Which makes this Lexus the only one I would go to. Will definitely recommend to my entire network. Thanks for the Lexie! More
by Kim
Employees Worked With
LeVar Braithwaite, Andy Luo, Alex Richardson, Donna Scott, Ball Leung
June 29, 2016
Wonderful Experience Jon and the Lexus of Royal Oak Team were so amazing in helping me with my new vehicle purchase. Every moment I felt like my business was important as Jon and the Lexus of Royal Oak Team were so amazing in helping me with my new vehicle purchase. Every moment I felt like my business was important as Jon kept in close contact with me and really made me feel like he was working for me to meet my needs. Jon was not pushy, and answered all of my questions to my satisfaction. Spent lots of time with me, and while I was waiting made sure I was comfortable and even got me a phone charger to use! Ball went above and beyond to make my experience awesome, fitting me in between other appointments and making it so that I could take my new car home 2 days earlier than anticipated. During our time it was really fun joking around and talking, just made it feel really comfortable and friendly. Was thorough in going over all of the details of my purchase despite the limited time we had. Howard did a great job going through all of the features with me and getting my new vehicle ready to go. Filled the tires on the way around front for me. Very friendly guy, easy to ask all of my questions and get a good response. LeVar was also very friendly and continued to check on me to make sure that everyone was taking proper care of me and assisting with all of my needs. Frequently thanked me and made me feel as though my business was of value to them. All around A++, Thank you everyone!!! More
by kkallenb
Employees Worked With
LeVar Braithwaite, Jonathan Josue, Howard Lum, Ball Leung
June 29, 2016
First Time Service This was the first time bringing in my vehicle for service since I purchased the vehicle. The service department and David my service advisor was ama This was the first time bringing in my vehicle for service since I purchased the vehicle. The service department and David my service advisor was amazing!! Very friendly and helpful. Fixed my wiper blade problem and got an oil change at the same time. More
by Michele
Employees Worked With
Farid Shivji, David Skillen
June 28, 2016
Great Customer Service After some repairs on my vehicle i could hear a sound from the door. The body shop could not figure it out after bringing me back and forth. Finally i After some repairs on my vehicle i could hear a sound from the door. The body shop could not figure it out after bringing me back and forth. Finally i asked lexus to help me out. They took the car in for me and figured it out quickly and fixed it. Not only that but they found a nail in my tire and dealt with that the same day versus bringing me back. It was awesome not hearing that noise driving home. The customer service is awesome More
by Aman
Employees Worked With
Todd and Jeff, Robert Kadlec, David Skillen
June 27, 2016
Exceptional service -above and beyond We have enjoyed exceptional service consistently . I had dropped by since my key fob wasn't working , I was greeted with a smile , when I said I wante We have enjoyed exceptional service consistently . I had dropped by since my key fob wasn't working , I was greeted with a smile , when I said I wanted help with my key fob , Tasha immediately asked someone to help even though the service and parts department was closed , while waiting we were offered coffee at the Barrista . Tasha is one of the managing partners and was truly a delight to meet . Would recommend this dealership to my friends and family without a doubt! More
by Neety
Employees Worked With
Howard
