Lexus of Royal Oak

Exceptional purchase experience My wife and I had initially began our search for a new car at a local Toyota dealership. Driving a Toyota 4Runner for the last 6 years we had come to My wife and I had initially began our search for a new car at a local Toyota dealership. Driving a Toyota 4Runner for the last 6 years we had come to appreciate the great service and reliability Toyota offers. As we started our search we were in the market for another 4Runner. As I had initially purchased our previous 4Runner Preowned from LeVar Braithwaite I had remained in close contact with him throughout the sales process. LeVar was excited and supportive throughout our search for a new 4Runner even though he is now the Used Car Sales Manager at Lexus of Royal Oak. To our dismay the sales experience at 2 local Toyota dealerships left something to be desired. Without skipping a beat LeVar was available for us and directed us to a new member of his team – Talat Hussain. Talat was warm and approachable, we knew exactly what we were looking for and Talat remained a true gentleman and a professional. Talat respected our time and appreciated our sentiments on feedback, while adding the personal touch of getting to know him throughout the process. Developing that personal relationship while maintaining a professional presence is rare for customer service in the Calgary area. Talat made sure that we were making the right decision, he was attentive, and took his time listening to what we wanted, and even allowed us the luxury of driving our future car - The Lexus GX 460 Ulta Premium. The test drive for our future car may appear to be of small significance, however, please note that when venturing in Calgary for a Luxury purchase, most retailers and their sales reps believe your money is of no value to their establishment. They really make you feel as though you are not good enough. This however is where Talat shines, his charisma throughout the sales experience leaves you truly feeling valued, and happy about the entire experience. He understands that you are indulging in purchasing a luxury vehicle and does not make you feel less than, or guilty in any way. The personal strengths Talat has for establishing a healthy rapport with his customers is a trait most other sales professionals must learn through training seminars, and coaching discussions. It is very apparent that although Talat has only just joined the team at Lexus of Royal Oak, his exceptional business acumen will take him far with the Lexus family. When the decision was made and the deal signed, we were then introduced to Ball Leung in the finance office whom continued upon Talat and LeVar's detail oriented service and personal touch. Ball walked us through everything that was available to us from additional services and rewards to extended warranty's. Even in the days after when we were coordinating our insurance coverage, Ball responded quickly and efficiently in providing the information needed to ensure no delays in the delivery of our new vehicle. On delivery day Talat and LeVar greeted us for our appointment and escorted us to our freshly detailed vehicle where we met Howard Lum whom thoroughly walked us through all of the features and options on our vehicle and assisted in setting up individual preferences and connecting our personal phones to the vehicle. Howard to great care to ensure that we were comfortable with everything before driving away and we are grateful he did as there are many features we use daily (thanks to Howard) without needing to spend time on our own reading manuals to learn how they all work. We are overjoyed with our purchase experience from Lexus of Royal Oak and have since referred friends and colleagues to visit and purchase from this excellent team. We look forward to purchasing our next vehicle from Talat and know that we will be taken care of in every aspect along the way. More

Tires The service in the parts department was exceptional. Cj was very professional and patient as i had a ton of questions about great quality tires. Other The service in the parts department was exceptional. Cj was very professional and patient as i had a ton of questions about great quality tires. Other places I went to, it was obvious they just cared about my money and quickly got frustrated with my curiosity. This handsome young man has given me a 10/10 experience. I will be handing his cards out to anyone I know that owns a Lexus. More

drove in without an appointment and got instant satisfactio Quick service, friendly, most helpful , involved the owner, the person designated to help a Mr. Fahim--was extremely polite, attentive and well prepar Quick service, friendly, most helpful , involved the owner, the person designated to help a Mr. Fahim--was extremely polite, attentive and well prepared for the task. More

Inspection revealed problems Inspection revealed rear wheel problems. Issues were dealt with on a timely basis. Timeline for repairs was completed before promised completion time. Inspection revealed rear wheel problems. Issues were dealt with on a timely basis. Timeline for repairs was completed before promised completion time. Under promise and over deliver! More

Getting it right The entire staff at this dealership is very knowledgeable and professional. From the Sales team that sold me the RX 350, to the service staff that too The entire staff at this dealership is very knowledgeable and professional. From the Sales team that sold me the RX 350, to the service staff that took care of some small but important finishing touches, to the parts department that was well stocked for accessories. I would not hesitate to recommend them to anyone looking to buy a new or Certified Pre-Owned Lexus. More

Steamlined & stress-free car buying, exceptional service In late February of 2016, we found ourselves in need of a second car, and in a short time-frame. Of course we plowed through websites, solicited opini In late February of 2016, we found ourselves in need of a second car, and in a short time-frame. Of course we plowed through websites, solicited opinions and narrowed down our choices. We checked out a few cars prior to the Saturday morning we visited Lexus of Royal Oak. Talat Hussain was fantastic right from the start, being professional, genuine and knowledgeable. He was both encouraging and enthusiastic as we test drove several vehicles (a couple of them more than once). The right car for us was the first Lexus we tested, and we negotiated a great price. This was all in just a few hours on that Saturday; straightforward, uncomplicated and no pressure. A few days later, we’re driving a new NX200T, a 2015 demo model. Since our purchase, Talat has regularly touched based to make sure our Lexus experience continues to be perfect. On one such call, I mentioned a small chip in the windshield and what appeared to be a really small crack right at the base of the windshield. I wanted to get service involved before either worsened. Within minutes, the Service department contacted me to say they would REPLACE the windscreen at their expense! A few weeks later, I dropped the car off in the morning, was shuttled directly and comfortably to my office downtown and then returned the same way later in the day. A spotlessly clean car with a new windshield awaited me. This is our first Lexus experience, and the staff at Royal Oak provided a streamlined and stress-free car buying experience which is supported by exceptional service and support staff. The car is fantastic too! More

Friendly and knowledgeable Both the sales manger and the salesman were friendly and knowledgeable. Talat Hussain spent a lot of time with me showing me the features of the car, Both the sales manger and the salesman were friendly and knowledgeable. Talat Hussain spent a lot of time with me showing me the features of the car, both in the lot and during the test drive. More

Best Experience I walked into the dealership and was greeted kindly by the receptionist who actually walked around her test and greeted me face to face. Cary my sale I walked into the dealership and was greeted kindly by the receptionist who actually walked around her test and greeted me face to face. Cary my salesman was very knowledgeable, he told me about features that i wouldn't even have thought about asking. We went on 2 test drives comparing the RC and IS models, when we came back from the test drive i was still very unsure which one i wanted to go with. He offered me a 3rd test drive to make sure i choose the car i really wanted. He never pushed me into what he thought was best for me but listened carefully to what i wanted wanted and needed. Farid Shivji was great too, he got me a great deal on the car and on my trade in, I didn't get to work with Farid for long but he seemed very kind and understanding. Alex Richardson came up to greet me and to thank me for coming into Lexus, He explained a lot of the features within the facility. Never once did he try to ask what car i was buying and try to push me into it, instead he made sure i was well taken care of. Alex's father Todd came up and joined our conversation. Todd made sure all my questions were answered and even told me about their reward program and got Cary to explain it in more detail with me. Natasha Richardson she came up and greeted me as i was playing with what i thought was a customers dog. Later i found out it was her dog she told me one thing that really caught my intention, bringing a dog into a workplace can relieve the stress of some people. When i heard her say that i already knew she cared about her staff. Natasha did not judge me as i am a younger guy at a luxury dealership, she made sure i was well taken care of. Natasha even took it a step further by giving me a tour herself around the facility. Donna helped me with finance and she was super great, i felt very comfortable with her and could see she was very motherly. I would recommend her if you ever buy a car from Lexus. I did not expect to buy a car today because i wanted to check other vehicles first, but after i met Natasha i decided that i don't want to go to other dealerships because of the way she treated me, she was the main selling point to me purchasing my vehicle from them. I just want to say Thank you to you all for giving me the best experience Ive had at a dealership More

My Dream Car From the moment I walk into Lexus of Royal Oak I was treated like family. No stress... no worries. Thank you Lexus of Royal Oak. From the moment I walk into Lexus of Royal Oak I was treated like family. No stress... no worries. Thank you Lexus of Royal Oak. More

Professional,frendily and knowledgable This is a fantastic dealership owned by great people and staffed with professional employees. Mike Kulcheski is one of those people who when we dealt This is a fantastic dealership owned by great people and staffed with professional employees. Mike Kulcheski is one of those people who when we dealt with him was understanding, professional, knowledgeable and very friendly. We enjoyed dealing with him. More