Lexus of Royal Oak

Service experience First time I called this dealership , I got a call back promptly from the service manager Robert , he was very helpful and accommodating , he ended up First time I called this dealership , I got a call back promptly from the service manager Robert , he was very helpful and accommodating , he ended up booking my service for me and organizing my time slot. I had never been to this area before so I ended up taking a wrong turn , when I called the dealership , the person who answered ( sorry I don't recall her name ) stayed on the phone with me till I got to the dealership and when she saw me coming she said ' can I get you a coffee / tea etc. Once I got there to David Skillens desk she came right over with the coffee, David was friendly helpful and knowlageble , while I waited I was treated to a quiet relaxing area , a pedicure and the most helpful staff I have came across in. VERY long time , also with sense of humour .!!! I can't say enough about my experience at this dealership and would highly recommend them . More

Sale experience Talat provided excellent service before and after the auto sale. No upselling experienced and the follow up call provided a week after delivery was gr Talat provided excellent service before and after the auto sale. No upselling experienced and the follow up call provided a week after delivery was great! More

Exceptional Experience - Reception to Delivery With regard to the recent purchase of our new 2016 RX350 we were very pleased with the way the whole sale transaction took place. Our initial contact With regard to the recent purchase of our new 2016 RX350 we were very pleased with the way the whole sale transaction took place. Our initial contact with Talat Hussain was over 6 weeks prior to our actual purchase date. He followed up with us at that time on questions we had regarding some other vehicles. We were impressed with Talat’s attentiveness at that time so came back to him when we were finally contemplating our new purchase. He was very knowledgeable of the new vehicles and understood what we were looking for in a new vehicle. From Talat we were handed over to Wes and Donna to finalize the deal and to review options available for warranty and service packages. Wes made us feel very comfortable in closing the sale and Donna was able to provide us additional detail and pricing we needed on warranty packages, including having information sent to us on her day off. Howard provided us a thorough run-through on the features of our new RX to the extent that we felt comfortable driving it off the lot even with all of the “technology overload” that comes with today’s new vehicles. All-in-all it was a very pleasant experience. All of the members of the Royal Oak team, from the reception counter to the final delivery did a great job getting us on the road with our new RX. They should all be commended. More

Window problem Long story short, once I had that window problem and called to see if they could help me with that. Lexus of royal oak took responsibility even it wa Long story short, once I had that window problem and called to see if they could help me with that. Lexus of royal oak took responsibility even it was not its liability. Thank you! More

Professionalism I recently purchased my IS 200T from Lexus of Royal Oak. I'm very impressed with Talat Hussain and he exceeded my expectations. I would definitely rec I recently purchased my IS 200T from Lexus of Royal Oak. I'm very impressed with Talat Hussain and he exceeded my expectations. I would definitely recommend this dealership to anyone looking for a car. More

Excellent Buying Experience I purchased a Lexus NX 200T from Lexus of Royal Oak in February 2016 and Jonathan was the sales representative I worked with. Jonathan was very profe I purchased a Lexus NX 200T from Lexus of Royal Oak in February 2016 and Jonathan was the sales representative I worked with. Jonathan was very professional and helpful throughout the process. He was consistent in his communication and would followup with me but I never felt pressured. Overall I had a great experience with Jonathan and would highly recommend him and the Lexus of Royal Oak dealership. More

Polite and energetic service Impressed with everyone I met at the dealership. Michael Kulcheski was the salesperson...not overbearing...polite and easy to visit with. Genera Impressed with everyone I met at the dealership. Michael Kulcheski was the salesperson...not overbearing...polite and easy to visit with. Generally a good experience....service people also easy to deal with...always polite and friendly. More

Meets Expectations This was the second visit to this dealership and again they met my expectations. I can't say they exceeded as once you have visited Lexus Of Royal Oak This was the second visit to this dealership and again they met my expectations. I can't say they exceeded as once you have visited Lexus Of Royal Oak you know how good they are and what to expect. Having been in Sales and Customer Service at Dofasco Steel in Hamilton I know what great service is and the people at this dealership have it well in hand. From the greeter in the service bay, in dealings with Colin Wieber, Robert Kadlec, Donna Scott and several others, they all have a solid understanding of customer service and what it means to the overall success of the dealership. I get the feeling that everyone at the dealership knows that you don't get a second chance to make a first impression. Thanks Mike Walker More

Excellent customer service Walking into the show room I never felt too pressured to buy a Lexus. Talat was an excellent salesman and made my Dad and I feel less pressured and mo Walking into the show room I never felt too pressured to buy a Lexus. Talat was an excellent salesman and made my Dad and I feel less pressured and more excited to be car shopping. He was always professional and made shopping for a new car actually enjoyable. The other staff members were always very welcoming and they made you feel special and not just another customer. Talat and the whole team at Royal Oak Lexus were the reason why I went with the Lexus. When shopping at other car dealerships I didn't have the same good feeling as I did at Lexus, at the other dealerships I felt like just another customer. More

I have always been treated very well and promptly. I appreciated being met promptly, and I was headed in the right direction to get help. Enjoy the offer of coffee at all times. Thankyou I appreciated being met promptly, and I was headed in the right direction to get help. Enjoy the offer of coffee at all times. Thankyou More