Lexus of Royal Oak

Meets Expectations This was the second visit to this dealership and again they met my expectations. I can't say they exceeded as once you have visited Lexus Of Royal Oak This was the second visit to this dealership and again they met my expectations. I can't say they exceeded as once you have visited Lexus Of Royal Oak you know how good they are and what to expect. Having been in Sales and Customer Service at Dofasco Steel in Hamilton I know what great service is and the people at this dealership have it well in hand. From the greeter in the service bay, in dealings with Colin Wieber, Robert Kadlec, Donna Scott and several others, they all have a solid understanding of customer service and what it means to the overall success of the dealership. I get the feeling that everyone at the dealership knows that you don't get a second chance to make a first impression. Thanks Mike Walker More

Excellent customer service Walking into the show room I never felt too pressured to buy a Lexus. Talat was an excellent salesman and made my Dad and I feel less pressured and mo Walking into the show room I never felt too pressured to buy a Lexus. Talat was an excellent salesman and made my Dad and I feel less pressured and more excited to be car shopping. He was always professional and made shopping for a new car actually enjoyable. The other staff members were always very welcoming and they made you feel special and not just another customer. Talat and the whole team at Royal Oak Lexus were the reason why I went with the Lexus. When shopping at other car dealerships I didn't have the same good feeling as I did at Lexus, at the other dealerships I felt like just another customer. More

Excellent Experience! Our experience at Royal Oak Lexus was first rate. From the first contact to driving away, everyone was friendly and helpful. Definitely recommend t Our experience at Royal Oak Lexus was first rate. From the first contact to driving away, everyone was friendly and helpful. Definitely recommend this wonderful dealership. More

2015 IS 350 F Sport -Outstanding car and dealer - Steve We recently bought a 2015 IS 350 from Royal Oak it was our first Lexus and first time dealing with Royal Oak but certainly will no t be the last. Our We recently bought a 2015 IS 350 from Royal Oak it was our first Lexus and first time dealing with Royal Oak but certainly will no t be the last. Our salesman Mike was absolutely excellent throughout the entire process and took the time to answer all the questions we had as well as helped us spec and order the exact car we wanted. Service at this dealership is a treat, very relaxing and good value for what you get. I would have no hesitation at all with recommending Mike and the Royal Oak dealership to anyone who asked. More

I have always been treated very well and promptly. I appreciated being met promptly, and I was headed in the right direction to get help. Enjoy the offer of coffee at all times. Thankyou I appreciated being met promptly, and I was headed in the right direction to get help. Enjoy the offer of coffee at all times. Thankyou More

Outstanding Lexus Experience! We have been Lexus customers for many years and during our recent search for a new vehicle, we were very impressed with the expertise, knowledge and c We have been Lexus customers for many years and during our recent search for a new vehicle, we were very impressed with the expertise, knowledge and customer care that Mike Kulcheski showed us during our visits to Lexus of Royal Oak. Prior to every visit, Mike had each car completely ready for the test drive and he was very well prepared to answer each and every question that we threw his way. As for Lexus of Royal Oak, the dealership is outstanding. From the receptionist when you first walk in, to the guys and gals at the service desk to the sales and financial representatives, the service and hospitality is always first class. A very pleasant experience, indeed! More

Lexus of Royal Oak is a show stopper-so is Mike Kulcheski! I have been a Toyota owner for over 15 years but if you want service, go to Lexus of Royal Oak, and make sure you seek out Mike Kulcheski - he is the I have been a Toyota owner for over 15 years but if you want service, go to Lexus of Royal Oak, and make sure you seek out Mike Kulcheski - he is the best. I simply can't say enough about how well you are treated when you are looking for a new car, as I was - got exactly what I wanted and really was treated royally. Mike immediately made me feel at home, was easy to talk to, knew the Lexus products well and was one of the main reasons why I now drive a Lexus. You can't go wrong with Mike and Lexus of Royal Oak. More

Very Happy Customer Michael was excellent to deal with. He had the vehicle all prepared for our dealership test drives and was professional throughout the process. I woul Michael was excellent to deal with. He had the vehicle all prepared for our dealership test drives and was professional throughout the process. I would highly recommend Michael and the Royal Oak Lexus team for your next vehicle purchase. More

Thank you! I have provided an excellent rating because it reflects the service I received. I had been driving a Lexus 470 SUV and was ready to move to something I have provided an excellent rating because it reflects the service I received. I had been driving a Lexus 470 SUV and was ready to move to something smaller and fun. Michael was excellent at understanding my wish list and my price point. He made it happen! I am enjoying my sporty convertible. He was very thorough and ensured all my "must haves" were in place. The trading in of my previous vehicle and purchase of my new "to me" vehicle was seamless. He was patient and never once made me feel rushed. It took me a bit of time to come to my decision. He never pressured me at all. He even came to the dealership on his day off to accommodate my schedule. Once my decision was complete the sale was fast and efficient. There were a couple minor concerns when I picked up the car (very minor) and they were taken care of immediately. I would not hesitate to work with Michael again. He is knowledgable and honest! Thanks Mike!!!! Still loving my car. Kathy H More

The best experience in a dealership ever In February 2016 I had an experience of a lifetime when I purchased a Lexus RX 350 from the Royal Oak Dealership in Calgary. The moment I walked into In February 2016 I had an experience of a lifetime when I purchased a Lexus RX 350 from the Royal Oak Dealership in Calgary. The moment I walked into the dealership I was treated with professionalism and respect. Michael kulcheski was the sales representative I had the privilege of working with. Michael is knowlegeable., friendly, kind, considerate and very professional. My experience really was amazing and I look forward to working with Michael again. This was my first purchase but will not be the last. Thanks Michael and the Royal Oak team. More