Lexus of Royal Oak

Window problem Long story short, once I had that window problem and called to see if they could help me with that. Lexus of royal oak took responsibility even it wa Long story short, once I had that window problem and called to see if they could help me with that. Lexus of royal oak took responsibility even it was not its liability. Thank you! More

Excellent Buying Experience I purchased a Lexus NX 200T from Lexus of Royal Oak in February 2016 and Jonathan was the sales representative I worked with. Jonathan was very profe I purchased a Lexus NX 200T from Lexus of Royal Oak in February 2016 and Jonathan was the sales representative I worked with. Jonathan was very professional and helpful throughout the process. He was consistent in his communication and would followup with me but I never felt pressured. Overall I had a great experience with Jonathan and would highly recommend him and the Lexus of Royal Oak dealership. More

Polite and energetic service Impressed with everyone I met at the dealership. Michael Kulcheski was the salesperson...not overbearing...polite and easy to visit with. Genera Impressed with everyone I met at the dealership. Michael Kulcheski was the salesperson...not overbearing...polite and easy to visit with. Generally a good experience....service people also easy to deal with...always polite and friendly. More

Meets Expectations This was the second visit to this dealership and again they met my expectations. I can't say they exceeded as once you have visited Lexus Of Royal Oak This was the second visit to this dealership and again they met my expectations. I can't say they exceeded as once you have visited Lexus Of Royal Oak you know how good they are and what to expect. Having been in Sales and Customer Service at Dofasco Steel in Hamilton I know what great service is and the people at this dealership have it well in hand. From the greeter in the service bay, in dealings with Colin Wieber, Robert Kadlec, Donna Scott and several others, they all have a solid understanding of customer service and what it means to the overall success of the dealership. I get the feeling that everyone at the dealership knows that you don't get a second chance to make a first impression. Thanks Mike Walker More

Excellent customer service Walking into the show room I never felt too pressured to buy a Lexus. Talat was an excellent salesman and made my Dad and I feel less pressured and mo Walking into the show room I never felt too pressured to buy a Lexus. Talat was an excellent salesman and made my Dad and I feel less pressured and more excited to be car shopping. He was always professional and made shopping for a new car actually enjoyable. The other staff members were always very welcoming and they made you feel special and not just another customer. Talat and the whole team at Royal Oak Lexus were the reason why I went with the Lexus. When shopping at other car dealerships I didn't have the same good feeling as I did at Lexus, at the other dealerships I felt like just another customer. More

I have always been treated very well and promptly. I appreciated being met promptly, and I was headed in the right direction to get help. Enjoy the offer of coffee at all times. Thankyou I appreciated being met promptly, and I was headed in the right direction to get help. Enjoy the offer of coffee at all times. Thankyou More

Excellent Experience! Our experience at Royal Oak Lexus was first rate. From the first contact to driving away, everyone was friendly and helpful. Definitely recommend t Our experience at Royal Oak Lexus was first rate. From the first contact to driving away, everyone was friendly and helpful. Definitely recommend this wonderful dealership. More

2015 IS 350 F Sport -Outstanding car and dealer - Steve We recently bought a 2015 IS 350 from Royal Oak it was our first Lexus and first time dealing with Royal Oak but certainly will no t be the last. Our We recently bought a 2015 IS 350 from Royal Oak it was our first Lexus and first time dealing with Royal Oak but certainly will no t be the last. Our salesman Mike was absolutely excellent throughout the entire process and took the time to answer all the questions we had as well as helped us spec and order the exact car we wanted. Service at this dealership is a treat, very relaxing and good value for what you get. I would have no hesitation at all with recommending Mike and the Royal Oak dealership to anyone who asked. More

Outstanding Lexus Experience! We have been Lexus customers for many years and during our recent search for a new vehicle, we were very impressed with the expertise, knowledge and c We have been Lexus customers for many years and during our recent search for a new vehicle, we were very impressed with the expertise, knowledge and customer care that Mike Kulcheski showed us during our visits to Lexus of Royal Oak. Prior to every visit, Mike had each car completely ready for the test drive and he was very well prepared to answer each and every question that we threw his way. As for Lexus of Royal Oak, the dealership is outstanding. From the receptionist when you first walk in, to the guys and gals at the service desk to the sales and financial representatives, the service and hospitality is always first class. A very pleasant experience, indeed! More

Thank you! I have provided an excellent rating because it reflects the service I received. I had been driving a Lexus 470 SUV and was ready to move to something I have provided an excellent rating because it reflects the service I received. I had been driving a Lexus 470 SUV and was ready to move to something smaller and fun. Michael was excellent at understanding my wish list and my price point. He made it happen! I am enjoying my sporty convertible. He was very thorough and ensured all my "must haves" were in place. The trading in of my previous vehicle and purchase of my new "to me" vehicle was seamless. He was patient and never once made me feel rushed. It took me a bit of time to come to my decision. He never pressured me at all. He even came to the dealership on his day off to accommodate my schedule. Once my decision was complete the sale was fast and efficient. There were a couple minor concerns when I picked up the car (very minor) and they were taken care of immediately. I would not hesitate to work with Michael again. He is knowledgable and honest! Thanks Mike!!!! Still loving my car. Kathy H More