Lexus of Royal Oak

Exceptional Service, Friendliness, Caring & Professionalism Arriving for service with my RX 350 at Lexus of Royal Oak is like arriving to visit friends. From the welcome, cleanliness, thoughtfulness of all tea Arriving for service with my RX 350 at Lexus of Royal Oak is like arriving to visit friends. From the welcome, cleanliness, thoughtfulness of all team members to the professional approach in explaining repair, service and warranty items. I always feel like a guest they want to get to know and see come back again and again. Edwin and Colin's knowledge of the vehicles and ability to adapt their approach to any customer is impressive. You can tell that everyone here genuinely cares about what they do and how they do it. Even Chelsea at the coffee bar is so much more than a barista. She is the central guest services expert ensuring you're always well taken care from having your favourite coffee special almond milk on hand (or whatever your fancy coffee thing is) to checking in to see if there is anything else that can make your visit more comfortable. My vehicle was done on time and exceptionally clean after service. The icing on the cake was the pedicure by Nozomi while I waited. A luxury unexpected pampering that doesn't make this dealership my favourite (service of my vehicle is most important) but makes me love every visit. More

Micheal Explaining my service Bill My 2004 LX470 (only 232,000 km), has been in the Royal Oak shop many times last year, including a replacement of the A/C system, $5000, and a refurbi My 2004 LX470 (only 232,000 km), has been in the Royal Oak shop many times last year, including a replacement of the A/C system, $5000, and a refurbished GPS screen Unit, $1200, and now service lites coming on, diagnosed for a $145 fee, as an Emmissions problem with several parts needing replacement including the Gas Cap and carbon filter,for about $1200, thank you very much.The filter is missing says the report??? When I picked up the newly diagnosed SUV at 5 pm, all the front service customer reps were busy trying to get the vehicles out, and going home. So, I came back a few weeks later to sort out the meaning of the Report. I always feel that the front line customer reps are too busy to give any explanations,beyond what was written on the mechanics report. ROBERT KEDLAC, at other times, took the time to explain the repairs. This time MICHEAL in Parts, looked at the Service Report and made copies of the engine parts, Carbon canister, and gas cap.. He called over a mechanic walking by, and asked if he could help explain the $1200 problem.JEFF, I think, did so, and we appreciated and learned from the explanation. Michael also installed a burned out low beam bulb when the Report said a high beam was burned out. Thank You Michael! More

Excellent service Moved my RX400h vehicle service to Lexus of Royal Oak when then first opened and they have been consistently excellent for the last 3 years. Moved my RX400h vehicle service to Lexus of Royal Oak when then first opened and they have been consistently excellent for the last 3 years. More

Warranty Service As always great service from the Service Dept! Very friendly staff at the front line in the Service Dept. Good job, Dave! Courtesy Drivers make As always great service from the Service Dept! Very friendly staff at the front line in the Service Dept. Good job, Dave! Courtesy Drivers make the drive to downtown very enjoyable in the early morning! Thanks. More

Finally Fixed the navigation system Bri Thompson gets a five star rating for finally getting my navigation system fixed after four years of LEXUS beating around the bush trying bandaid f Bri Thompson gets a five star rating for finally getting my navigation system fixed after four years of LEXUS beating around the bush trying bandaid fixes for a navigation system that never worked from the time the LX570 was purchased new. It needed a new antenna which should have been apparent a lot earlier on. After my last compliant which was very vocal and sent to LEXUS on line, Bri took over the issue and dealt with it immediately and had the problem fixed. Prior to Bri, my dealings with the service personal were very unsatisfactory - not typical as this is my third Lexus. More

Go the 'extra mile' to make things happen Have experienced excellent service from the team at Royal Oak every time I have brought my Lexus in. Once I had to be towed there with two flats and m Have experienced excellent service from the team at Royal Oak every time I have brought my Lexus in. Once I had to be towed there with two flats and many business appointments that day. They found me a loaner to use and set about making it right while I attended all my commitments. Last time, they recommended a dent puller for a hit and run to my vehicle in a parking lot. Lucas was sub-contracted and was able to make it good as new thereby saving me $900 difference to a body shop estimate and not having to do without my SUV for 3 days. More

Honesty and Integrity - Excellent Experience I met Michael while looking for a used vehicle. I spoke with him briefly over the phone and was able to tell that this was a mature gentlemen. He off I met Michael while looking for a used vehicle. I spoke with him briefly over the phone and was able to tell that this was a mature gentlemen. He offers a lot of experience with luxury vehicles. His personality was exactly what I was looking for, real, relaxed, calm and knowledgeable. He responded promptly to everything I asked with no hassle. I had such a great experience, I brought my girlfriend by. We live in Auburn Bay and made the trip to Royal Oak, and will do it again, just so we can deal with him. We had a lot of options throughout the city to choose from, but I base a significant part of my choice on who I am dealing with. "Long story short," we purchased two vehicles. Excellent experience. More

Top of the line Service LeVar, Alex and everyone at the dealership made the entire experience of buying a vehicle seamless, easy and enjoyable. We were always greeted with a LeVar, Alex and everyone at the dealership made the entire experience of buying a vehicle seamless, easy and enjoyable. We were always greeted with a hello, offered snacks, water, coffee etc. Made us feel welcomed and spoiled. They went above and beyond in giving us the best service in the city. Which makes this Lexus the only one I would go to. Will definitely recommend to my entire network. Thanks for the Lexie! More