Lexus of Richmond Hill

Excellent Our sales person Katie Kong was professional, very patient through out our negotiations and provided us with excellent service right from the start t Our sales person Katie Kong was professional, very patient through out our negotiations and provided us with excellent service right from the start to the finish. More

Great experience Excellent service! I had Katie Kong assist me with the purchase of the RX350. Overall ,my whole experience at Richmond Hill Lexus was wonderful. She i Excellent service! I had Katie Kong assist me with the purchase of the RX350. Overall ,my whole experience at Richmond Hill Lexus was wonderful. She is very professional and courteous. I would highly recommend her. More

Thank you for Great service To whom it may concern, I am a customer of LEXUS dealership in Richmond Hill from July 2016. I write this letter in recognition of the EXCELLENT To whom it may concern, I am a customer of LEXUS dealership in Richmond Hill from July 2016. I write this letter in recognition of the EXCELLENT service of LISA, AMANDA service adviser and Manager JOSE ROSALES RAMOS. They have amazing people skills and continues to impress me with there abilities to TREAT CUSTOMERS WITH UTMOST RESPECT.They care about people, about business!!! I always felt comfortable talking to them ,if something in my mind. My expectation are met,because of there people. Kind regards, Inna Parfenova innagta433@gmail.com More

Strongly recommend this Dearlership We got second car from this Dealership. Our sales rep, Greg Ashkenzazi, is very knowledgeable and helpful. Also thank managers' (leasing, sales and fi We got second car from this Dealership. Our sales rep, Greg Ashkenzazi, is very knowledgeable and helpful. Also thank managers' (leasing, sales and financial) support. Highly recommend this dealership. More

Extremely pleased would recommend this Lexus Dealership In Search of a New Car We were extremely pleased with the attention & service provided to us by Gary Coombs. As an example our current Lexus which we In Search of a New Car We were extremely pleased with the attention & service provided to us by Gary Coombs. As an example our current Lexus which we were trading in to facilitate the purchase of a new car was sitting in another Lexus dealership since late Aug. 2017 for an air bag recall. That dealership initially advised that they would not release the car even though they were advised that the car was being traded in for the purchase of a new Lexus of a colour & model that their dealership couldn't provide. Gary had his GM contact the other dealership and the car was released so that the purchase was completed without any delays. It was a pleasure dealing with Gary on all aspects of the transaction. I should also give a shout out for good service to Mr. Russel Ng, Assistant Service Manager for squeezing me in for a service matter. More

My experience at Lexus of Richmond Got my second car at this dealership. Very helpful staff. The sales person Greg Ashkenazi went out of his way to help and get the best price. Very pl Got my second car at this dealership. Very helpful staff. The sales person Greg Ashkenazi went out of his way to help and get the best price. Very pleased with everything. More

Execllent service and good quality I just got my new RX350. We had Katie kong's help through the pruchase. She is very kind, patient and knowledgeable. I had wonderful experience of I just got my new RX350. We had Katie kong's help through the pruchase. She is very kind, patient and knowledgeable. I had wonderful experience of car shopping. More

Imtiaz Cheval is by far the best new car sales consultant Lexus of Richmond Hill is a professional and welcoming dealership. I initially walked in to take a quick look at the RX 350 that had caught my eye. I Lexus of Richmond Hill is a professional and welcoming dealership. I initially walked in to take a quick look at the RX 350 that had caught my eye. I was looking to purchase a new car but was thinking more in the new year, but once I met Imtiaz Cheval, I was ready to buy. He instantly made me feel very comfortable, and took his time to answer all of my questions. He was very professional, honest, and not a pushy salesman. He is by far the best new car sales consultant that I have ever met. I'm very happy with the service I received from Imtiaz Chevalier, and the Lexus of Richmond Hill dealership, and would highly recommend them to anyone looking to purchase a Lexus. I absolutely love my new RX 350 F2 sport! More

Lexus in Richmond Hill go there I went car shopping in Lexus on Richmond Hill look for a vehicle. I was with Gregory Ashkenazy who made me feel comfortable as he explain everything I went car shopping in Lexus on Richmond Hill look for a vehicle. I was with Gregory Ashkenazy who made me feel comfortable as he explain everything about all kind of cars there. I should say that it was my best car shopping experience ever. Gregory was unbelievable very informative, patient, and did not pressure me .I appreciate . More

Lack of Communication from the Service Provider; Radio in my Car stopped working. I took my car to Lexus RH. When I got my care back after diagnosis I realized that my Disability Permit was missing. Radio in my Car stopped working. I took my car to Lexus RH. When I got my care back after diagnosis I realized that my Disability Permit was missing. I called my Service Provider who assured me it was not in the dealership, despite my insistence that it was. A month later I took my car in as the Radio was finally in from the States. When I got my car back the first thing I saw on the passenger seat was my disability permit. The service provider had not bothered to check to find out if my disability permit was in the dealership or not when I begged him to check it. Meanwhile I went to the Police Station stood in line to ask for a new one only to be told I should go directly to Service Canada instead. Then I went to Service Canada and stood in line till I got a temporary one. All the Service Provider had to do was ask the Service Department if my Disability permit was found there; which it was. Very traumatizing experience. I will not go there again even though I live 5 mins away. They do not respect us; do not communicate; maybe it was my service provider, which they finally changed, but he is still in the dealership, despite all my complaints of disrespect I got from him. The other employees were friendly. I had a very bad experience with the one assigned to me initially. More