Lexus of Richmond Hill

So happy with our new car! We recently traded in our Mercedes Benz for a new RX 350 sport and I couldn't be more happier. Gary Coombs, from Lexus of Richmond Hill, was such a de We recently traded in our Mercedes Benz for a new RX 350 sport and I couldn't be more happier. Gary Coombs, from Lexus of Richmond Hill, was such a delight to work with. We had to bring our toddler in with us on several occasions and he couldn't have been more patient and helpful! He truly made the transition super easy and as smooth as possible. We are very thankful with the service we received and love driving around in our new car! Thanks Gary! More

Excellent service and good promotion This Dealer is very friendly! Special to Dillon Hu, he was fantastic to deal with, gave me very good promotion, I got every thing what I needed and I This Dealer is very friendly! Special to Dillon Hu, he was fantastic to deal with, gave me very good promotion, I got every thing what I needed and I would highly recommend him and his team at Richmond Hill Lexus to my friends who needs a Lexus car to come here, Lexus of Richmond Hill, you guy are great ! Thanks, More

Professional service We bought an Rx 350 with the help of associate Imtiaz Cheval who was extremely helpful, professional and patient. We could not ask for a better experi We bought an Rx 350 with the help of associate Imtiaz Cheval who was extremely helpful, professional and patient. We could not ask for a better experience and will certainly not hesitate to recommend Imtiaz to any of our friends and family. Good luck Imtiaz. More

Excellent service and knowledgeable staff We bought a NX Hybrid with the assistance of Imtiaz Cheval . He understood our needs and priorities and helped us arrive at a decision most respectfu We bought a NX Hybrid with the assistance of Imtiaz Cheval . He understood our needs and priorities and helped us arrive at a decision most respectfully. We enjoyed dealing with him and much appreciate the integrity and courtesy he demonstrated. More

Worst experience at a dealership We had the worst experience at this dealership. Vince, the sales manager, was extremely rude and unprofessional! I have never seen someone so offensiv We had the worst experience at this dealership. Vince, the sales manager, was extremely rude and unprofessional! I have never seen someone so offensive in customer service! My husband and I went to get a quote for a IS and they got the quote from the exact website that everyone has access to online. They lacked knowledge and needed to check the website and catalogue. Wait time was long even though we were the only customers there! Loved the IS before my visit but changed my mind completely about lexus altogether after this experience! Vince acted as if he was doing us a favour by selling us a car! I had gone to BMW and Mercedes the day before and was shocked by the service at Lexus! More

New experience! Today we (my son and I) got new car,R300. I am lexuz customer for almost 8 years but this time I had different experience. Imtiaz Cheval was so helpf Today we (my son and I) got new car,R300. I am lexuz customer for almost 8 years but this time I had different experience. Imtiaz Cheval was so helpful and nice. Thanks Imtiaz for creating a very special day for us. My son was so excited when he received his car wrapped in Red ribbon! !!!! He was with us from the beginning to the last minute. Thank youuuuu Imtiaz More

Customer service Our experience dealing with Rod was great. He was very attentive to our needs and was able to deliver the car we wanted. Great service and we recommen Our experience dealing with Rod was great. He was very attentive to our needs and was able to deliver the car we wanted. Great service and we recommend Rod to anyone. More

My personal experience with sale lady I have a great experience with Katie and Ray who helped me from beginning to the end of the purchasing my RX350. They explained different options t I have a great experience with Katie and Ray who helped me from beginning to the end of the purchasing my RX350. They explained different options that are available which makes it more affordable to own an expensive car. Their experiences and knowledge about their job made it easier for me as customer. It was a smooth transition and experience at Richmond Hill Lexus. Thank you Katie and Ray for all your help. Carolyn More

Great vehicle at a great price. I had been looking for a Toyota Rav4 with a V6 engine and low KMs for a while when I came across an auto trader ad from Lexus of Richmond Hill. These I had been looking for a Toyota Rav4 with a V6 engine and low KMs for a while when I came across an auto trader ad from Lexus of Richmond Hill. These vehicles are hard to come by as they were only made from 2006-2012 and the further we get away from 2012 the harder they are to find with under 100,000km. When I called about the 2011 Toyota Rav4 Sport with only 49000 km I was put through to Imtiaz Cheval. Being from Winnipeg, I knew I had to trust Chevy to be my eyes and ears on this one. I requested a lot of photos of the under carriage/ strut towers ect as a major concern with used cars from the East is rust. Chevy came through with quality photos that I could pass on to my mechanic and get the go ahead to proceed with the sale. We worked out the details over the phone and after flying in on a Friday morning red eye from Wpg I arrived at the dealership needing things ready to go in order to start my 24 hour drive home. Things were ready, everything worked out well and Chevy was great. The dealership wasn't quite as nice as some of the Lexus dealerships in the West (no Barista ect), but hey man, I was there to buy a 6 y/o Toyota. I've had the vehicle for almost a month and everything is tickety boo so I couldn't be happier as this vehicle was priced a lot more reasonably than comparables in the West. Thanks Chevy, take care pal! More

Top notch service I found my salesperson to be absolutely delightful. She took care of me from choosing the right car for me, to teaching me about all of it's feature I found my salesperson to be absolutely delightful. She took care of me from choosing the right car for me, to teaching me about all of it's features. She always returned my calls in a timely manner and was cheerful, courteous, friendly and knowledgeable at all times. It made me enjoy my experience in buying a car from her and the dealership. More