Lexus of Richmond Hill

Customer service Our experience dealing with Rod was great. He was very attentive to our needs and was able to deliver the car we wanted. Great service and we recommen Our experience dealing with Rod was great. He was very attentive to our needs and was able to deliver the car we wanted. Great service and we recommend Rod to anyone. More

My personal experience with sale lady I have a great experience with Katie and Ray who helped me from beginning to the end of the purchasing my RX350. They explained different options t I have a great experience with Katie and Ray who helped me from beginning to the end of the purchasing my RX350. They explained different options that are available which makes it more affordable to own an expensive car. Their experiences and knowledge about their job made it easier for me as customer. It was a smooth transition and experience at Richmond Hill Lexus. Thank you Katie and Ray for all your help. Carolyn More

Great vehicle at a great price. I had been looking for a Toyota Rav4 with a V6 engine and low KMs for a while when I came across an auto trader ad from Lexus of Richmond Hill. These I had been looking for a Toyota Rav4 with a V6 engine and low KMs for a while when I came across an auto trader ad from Lexus of Richmond Hill. These vehicles are hard to come by as they were only made from 2006-2012 and the further we get away from 2012 the harder they are to find with under 100,000km. When I called about the 2011 Toyota Rav4 Sport with only 49000 km I was put through to Imtiaz Cheval. Being from Winnipeg, I knew I had to trust Chevy to be my eyes and ears on this one. I requested a lot of photos of the under carriage/ strut towers ect as a major concern with used cars from the East is rust. Chevy came through with quality photos that I could pass on to my mechanic and get the go ahead to proceed with the sale. We worked out the details over the phone and after flying in on a Friday morning red eye from Wpg I arrived at the dealership needing things ready to go in order to start my 24 hour drive home. Things were ready, everything worked out well and Chevy was great. The dealership wasn't quite as nice as some of the Lexus dealerships in the West (no Barista ect), but hey man, I was there to buy a 6 y/o Toyota. I've had the vehicle for almost a month and everything is tickety boo so I couldn't be happier as this vehicle was priced a lot more reasonably than comparables in the West. Thanks Chevy, take care pal! More

Top notch service I found my salesperson to be absolutely delightful. She took care of me from choosing the right car for me, to teaching me about all of it's feature I found my salesperson to be absolutely delightful. She took care of me from choosing the right car for me, to teaching me about all of it's features. She always returned my calls in a timely manner and was cheerful, courteous, friendly and knowledgeable at all times. It made me enjoy my experience in buying a car from her and the dealership. More

Second Experience This is my second RX350 purchasing from Lexus of Richmond Hill. I had an amazing and smooth experience dealing with the sales team, Specially Mr. Imti This is my second RX350 purchasing from Lexus of Richmond Hill. I had an amazing and smooth experience dealing with the sales team, Specially Mr. Imtiaz Cheval. Thank You All. More

Buying a car made easy with Imtiaz Cheval It was a pleasure to buy a car at Lexus of Richmond Hill. Imtiaz Cheval was very knowledgeable and was a pleasure to deal with. I would highly reco It was a pleasure to buy a car at Lexus of Richmond Hill. Imtiaz Cheval was very knowledgeable and was a pleasure to deal with. I would highly recommend Imtiaz. More

My experience with Lexus richmond hill Just bought a nx200 t from there. Love the dealership. Love the sales person Katie KONG. Outstanding service and price. Very happy. Will recommend to Just bought a nx200 t from there. Love the dealership. Love the sales person Katie KONG. Outstanding service and price. Very happy. Will recommend to all my friends. More

Amazing experience purchasing used 2015 RX350 Had an amazing experience with Kumar during purchasing our 2015 RX 350 a few weeks back. We've known Kumar for 6 years since he worked at Markville t Had an amazing experience with Kumar during purchasing our 2015 RX 350 a few weeks back. We've known Kumar for 6 years since he worked at Markville toyota. My father reconnected with him at the Lexus dealership and Kumar always made himself available for us. He kept in touch with us throughout (6-8 months while we looked for the perfect car). He's always been extremely dedicated, honest and transparent. The car was in excellent condition and everything he promised; he delivered. We only went back to Lexus of Richmond Hill because of Kumar and would definitely recommend him to friends and family. He genuinely cares about his client. More

First Free 1800km checkup distaster for 2017 RX350 My brand new 2017 RX350 not only had to be brought in for the first FREE 1800km check up, it also had a warning light on that the engine did malfunct My brand new 2017 RX350 not only had to be brought in for the first FREE 1800km check up, it also had a warning light on that the engine did malfunction. Yesterday, May 9th 2017 Richmond Hill Service Dept. really screwed up and my highly thought of their customer service vanished. This is my 3rd RX purchased from them. The 2 woman at customer service "LIsa" and "Subashy" said I can have a courtesy car when I came in . I took a huge bag and a 2x4 canvas out of my car to transfer over to their car. Also Vasin Mahdavi said "We get the car ready for you so you can go on with your day" and he walked me to the front. After waiting forever, nothing happened, not ONE of the Service people would come and explain or update to me on anything. They let me wait knowing darn well that there was no car ready for me. They all played their little game on me and lied. Shame on you and your Customer Service people how unprofessional you are!!! After over 2 hours Vasin came and said I owe them $149.00 because the gas lid was not closed tight and triggered the engine light to come on. He said since it is my fault it is not covered by the check up. They had the car on the computer anyway and to push a button to stop the warning light they wanted more money from me, even so Lexus Canada already payed for my visit. I refused to pay and they finally waived the fee. I left with a very bad taste in my mouth on how rotten I was treated. Your customer service went down the tubes and this will be my absolute last Lexus purchase from you and I will try to avoid your dealership as much as I can. Ironically, the ONLY reason I bought my 3 cars from this dealer was their outstanding service I had previously received over the past 10 years, which is now totally gone. More

Outstanding Professional Service at Lexus of Richmond Hill ! Obtained a New Lease of RX 350 with Absolutely Great Highly Professional Customer Service from Katie Kong & Team . I am very happy Returned customer a Obtained a New Lease of RX 350 with Absolutely Great Highly Professional Customer Service from Katie Kong & Team . I am very happy Returned customer and would highly Recommend Katie Kong to all your Lexus New Car Sales / Lease needs . More