Lexus of Richmond Hill

Fantastic experience dealing with Imtiaz Cheval! We were just looking and came into the Richmond Hill Dealership near closing time on a Friday. Imtiaz did not hesitate to answer all our questions abo We were just looking and came into the Richmond Hill Dealership near closing time on a Friday. Imtiaz did not hesitate to answer all our questions about the Lexus RX 350 we saw in Auto Trader. We were interested in a used car and he patiently explained all the features and diferences bteween the 2015 and 2016 models. My wife and I both took the 2015 for a test drive and received a thorough demo of all the features. Imtiaz gave us a lot of information about financing options for both used and new. We were impressed by how quickly they assessed the value of our trade in, the fair value offered, and the fact that Imtiaz and Ray stayed almost 2 hours after the dealership closed once we decided to purchase the vehicle. Additionally we did not feel pressured to buy extended warranties or protection. Of course they explained the benefits but respected our No decision. The car had some warranty left and we had done enough research that we knew it was a very reliable vehicle. Sales staff and front desk were friendly and courteous. Overall we are very satisfied with our experience at this dealership and most importantly Imtiaz was excellent to deal with. We would definitely recommend friends and family to see Imtiaz and the Lexus of Richmond Hill team. More

Great Experience and Great car! It was a great experience for me to get a Lexus! Thank you Imtiaz for making the car purchase a great one ! Would recommend the dealership and the sal It was a great experience for me to get a Lexus! Thank you Imtiaz for making the car purchase a great one ! Would recommend the dealership and the sales person to support your purchase in a Lexus! More

Michel Tauro Fantastic in New Car sales. Michael went above and beyond when helping me buy my first Lexus. The IS 300 he sold me is breathtaking. Saved me a lot in discounts and the gifts I r Michael went above and beyond when helping me buy my first Lexus. The IS 300 he sold me is breathtaking. Saved me a lot in discounts and the gifts I received. More

Absolute Disappointment. Worst dealership experience ever. Last place I'd ever buy a car from. Worst car salesman ever and has absolutely no clue about customer service. Ne Worst dealership experience ever. Last place I'd ever buy a car from. Worst car salesman ever and has absolutely no clue about customer service. Never mind the piece of crap I bought from them. More

So happy with our new car! We recently traded in our Mercedes Benz for a new RX 350 sport and I couldn't be more happier. Gary Coombs, from Lexus of Richmond Hill, was such a de We recently traded in our Mercedes Benz for a new RX 350 sport and I couldn't be more happier. Gary Coombs, from Lexus of Richmond Hill, was such a delight to work with. We had to bring our toddler in with us on several occasions and he couldn't have been more patient and helpful! He truly made the transition super easy and as smooth as possible. We are very thankful with the service we received and love driving around in our new car! Thanks Gary! More

Excellent service and good promotion This Dealer is very friendly! Special to Dillon Hu, he was fantastic to deal with, gave me very good promotion, I got every thing what I needed and I This Dealer is very friendly! Special to Dillon Hu, he was fantastic to deal with, gave me very good promotion, I got every thing what I needed and I would highly recommend him and his team at Richmond Hill Lexus to my friends who needs a Lexus car to come here, Lexus of Richmond Hill, you guy are great ! Thanks, More

Excellent service and knowledgeable staff We bought a NX Hybrid with the assistance of Imtiaz Cheval . He understood our needs and priorities and helped us arrive at a decision most respectfu We bought a NX Hybrid with the assistance of Imtiaz Cheval . He understood our needs and priorities and helped us arrive at a decision most respectfully. We enjoyed dealing with him and much appreciate the integrity and courtesy he demonstrated. More

Professional service We bought an Rx 350 with the help of associate Imtiaz Cheval who was extremely helpful, professional and patient. We could not ask for a better experi We bought an Rx 350 with the help of associate Imtiaz Cheval who was extremely helpful, professional and patient. We could not ask for a better experience and will certainly not hesitate to recommend Imtiaz to any of our friends and family. Good luck Imtiaz. More

Worst experience at a dealership We had the worst experience at this dealership. Vince, the sales manager, was extremely rude and unprofessional! I have never seen someone so offensiv We had the worst experience at this dealership. Vince, the sales manager, was extremely rude and unprofessional! I have never seen someone so offensive in customer service! My husband and I went to get a quote for a IS and they got the quote from the exact website that everyone has access to online. They lacked knowledge and needed to check the website and catalogue. Wait time was long even though we were the only customers there! Loved the IS before my visit but changed my mind completely about lexus altogether after this experience! Vince acted as if he was doing us a favour by selling us a car! I had gone to BMW and Mercedes the day before and was shocked by the service at Lexus! More

New experience! Today we (my son and I) got new car,R300. I am lexuz customer for almost 8 years but this time I had different experience. Imtiaz Cheval was so helpf Today we (my son and I) got new car,R300. I am lexuz customer for almost 8 years but this time I had different experience. Imtiaz Cheval was so helpful and nice. Thanks Imtiaz for creating a very special day for us. My son was so excited when he received his car wrapped in Red ribbon! !!!! He was with us from the beginning to the last minute. Thank youuuuu Imtiaz More