Lexus of London - Service Centre

A promise kept I walked into this dealership last month with my in laws and believe you me - Sales Rep. Rick Watson made this one of the best experiences with the in I walked into this dealership last month with my in laws and believe you me - Sales Rep. Rick Watson made this one of the best experiences with the in laws in years. Not only were we welcomed but the trust Rick put in my family (sharing personal and professional knowledge about Lexus cars) was the kind of trust one would expect from a family member. Thanks for the service and advice! London Lex is now part of my fam. S More

Prompt appointment booking for new tires. I found Lyndsi Irwin to be very helpful. She is well informed and skilled in public relations. I felt very comfortable speaking with her. I arrived ea I found Lyndsi Irwin to be very helpful. She is well informed and skilled in public relations. I felt very comfortable speaking with her. I arrived early and the car was taken in immediately. More

Top notch Everyone at this dealership gives 110%. Reception, sales and service exceed expectations. Our current car is our 5th Lexus. That tells you somethi Everyone at this dealership gives 110%. Reception, sales and service exceed expectations. Our current car is our 5th Lexus. That tells you something about the dealership. We cannot imagine dealing anywhere else. The fact I More

Unrivalled service We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars a We are on our second ES 350 (still own the first as well). Our experience with Lexus of London has made us loyal supporters of the brand. The cars are a dream to drive but being treated like family when we take the cars in for servicing is what makes the experience of ownership extra special. The service staff recognize us and know us by name and always make the extra effort to acknowledge us and offer any further assistance beyond our normal servicing. Even our sales rep remembers and acknowledges us when she sees us. My two sisters each own and are happy with their Lexus vehicles but I believe our relationship with the London team surpasses any of their experiences with their dealers. More

Super friendly staff ! Always happy with service ! I will always recommend taking your vehicle to Lexus of London to anyone I know. Every time I take my vehicle in for service the staff is always super I will always recommend taking your vehicle to Lexus of London to anyone I know. Every time I take my vehicle in for service the staff is always super friendly and helpful . My service advisor is Lyndsi and she always books my vehicle in on a timely manner . She answers any questions I have right away and she makes me feel comfortable about the service done. Keep up the great work Lyndsi and Lexus of London staff ! Great service More

Caring service From the time I drove the car into the service area until pickup the service was outstanding. I went in for recall service. Karen Campbell processed t From the time I drove the car into the service area until pickup the service was outstanding. I went in for recall service. Karen Campbell processed the service order quickly, mentioned that my vehicle was also due for an oil change, then offered me a loaner car, which was totally unexpected. When I returned to the dealership my vehicle was not quite ready to go, Karen took my parcels and placed them in my car. I left the dealership with a great feeling. More

First service experience with and it was outstanding. We purchased our first Lexus in 2015 and thanks to Stephanie the experience was very positive. My husband took our SUV in today for its first oil cha We purchased our first Lexus in 2015 and thanks to Stephanie the experience was very positive. My husband took our SUV in today for its first oil change and again the service provided by Romeo was superb. We also had some questions which were answered with a supportive and very professional attitude. Congratulations folks you know how to provide great customer service! More

Service appt Great customer service. Prompt assistance on arrival and thorough review of the work going to be done on my car. Thank you for the assistance. Great customer service. Prompt assistance on arrival and thorough review of the work going to be done on my car. Thank you for the assistance. More

Gold Standard Yesterdays visit was a last minute decision, . Karen was able to get the vehicle in , had the service needed and no questions or hic-ups. I like t Yesterdays visit was a last minute decision, . Karen was able to get the vehicle in , had the service needed and no questions or hic-ups. I like that , it's been that way for over 10 yrs . Great team work there. More

Welcomed into the Lexus Family My wife and I bought our new 2010 Lexus RX 350 for our 20th anniversary and must say that from the time of purchase to now, our experience has been a My wife and I bought our new 2010 Lexus RX 350 for our 20th anniversary and must say that from the time of purchase to now, our experience has been a pleasure and very rewarding. From management to sales to service we have been treated with kindness, respect and loyalty. I actually look forward to bringing in our Lexus for service. The service department is amazing and provides excellent advise. They care that our vehicle is safe and in top notch condition. To this end we bring in our Ford F-150 King Range for tires and brakes. Lexus of London is that good!! I would definitely recommend Lexus of London if you are looking for an new or used Lexus. They value your patronage and you will feel like part of their amazing family. More