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Lexus of London - Service Centre

London, ON

4.9
966 Reviews

966 Reviews of Lexus of London - Service Centre

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December 24, 2017

Exceptional Service Dealing with Lexus of London is a consistently great experience. The Service Department are always very knowledgeable and friendly. I enjoy the experi More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Paille
Jan 19, 2018 -

Lexus of London responded

Hi Karen, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

December 23, 2017

Scheduled Maintenance I have been a Lexus client for nearly four years. During this time I have benifited from the excellent service and advice from those in the service d More

by Lexusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Gao
Jan 19, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

December 22, 2017

First service appointment Great service- from start to finish all very clear and was able to fit in some other work not discussed prior to service appointment -awesome-did ever More

by BW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Gao
Jan 19, 2018 -

Lexus of London responded

Hi BW, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

December 22, 2017

Service above expectations Drew Paille went above and beyond expectations to make our service visit amazing. I would highly recommend Lexus of London and will deal with Drew exc More

by Rick Jenner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hiscott, Drew Paille
Jan 19, 2018 -

Lexus of London responded

Hi Rick, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

December 16, 2017

snow tires Went in for something small, but still treated as if it was something major. Can't say enough about this dealership. Karen is the best. More

by Janis Hassan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

Lexus of London responded

Hi Janis, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

December 14, 2017

Professional Service Always a nice experience dealing with the service department at Lexus of London, recently had rain sensor replaced on our GX460, Romeo was prompt in More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

Lexus of London responded

Hi Jamal, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

December 13, 2017

Very professional I will always bring my vehicle to this dealership. They are extremely professional and courteous. I am frequently impressed with how all the employees More

by SGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hiscott
Jan 19, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

December 08, 2017

Excellent Service - 2013 GS350 As always, Lexus of London delivers the best service. Henry is excellent, professional, considerate, and helpful. Looking forward to my future More

by Scheng2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
Jan 19, 2018 -

Lexus of London responded

Hi Cheng, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

December 06, 2017

Impressed! Polite, respectful, friendly, knowledgeable. on time. These are the catch words of my recent experience with Romeo Nissan. Even accompanying me to my More

by SMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2018 -

Lexus of London responded

Hi Smr, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

December 05, 2017

Great service Great warranty service. Was provided a loaner, service was done on time, and came in below cost. Followed up during the day to provide a status upda More

by nk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Paille
Jan 19, 2018 -

Lexus of London responded

Hi there, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

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