Lexus of London - Service Centre

The team at Lexus of London. Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire the Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire their customer focused approach. They welcome you by name, they are proactive communicators ensuring there are no surprises. These best practices are why I will continue to return for all my vehicle needs! More

Overall service I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail wh I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail what and why certain items should be replaced or service completed. Service & Sales Staff are always courteous and call me by name. More

wasn't happy with the new tire deal We were told that the service centre would match the price of new tires and installation from another dealer's quote if we brought the quote in, but t We were told that the service centre would match the price of new tires and installation from another dealer's quote if we brought the quote in, but this didn't happen. When they put the tires on we were told that you only match the tire price and not the labour. That is not what we were told when we asked the total price of new tires plus installation prior to ordering tires from you. Therefore we had to pay the difference between the quote and your price. We believe that if one is told that a quoted price would be matched, then it should be. If your labour prices are different, then you shouldn't say that you will match the quoted price if you are not going to do so. We have always taken the car to your dealership for service, but this may change our minds as to where we get the car serviced going forward. Karen was diplomatic about this, and we don't see this as her fault as she can only give as directed, but we feel that this is totally wrong on your part. As a result, your service will not be rated as well as it might be. More

Continuing Excellence Whether its a simple oil change or something more in depth, the service at Lexus of London is always outstanding! Its very clear that they take the cu Whether its a simple oil change or something more in depth, the service at Lexus of London is always outstanding! Its very clear that they take the customer service experience very seriously! More

Seevice Had a service concern, was looked after quickly and professionally by the service manager. Answered my questions quickly and offered solutions. Nice Had a service concern, was looked after quickly and professionally by the service manager. Answered my questions quickly and offered solutions. Nice to experience a caring Dealership More

Fabulous!!! Always a pleasure!! Loaner car was available and ready to go. Service was wonderful. Karen is always so friendly and explains all the service clearly. Always a pleasure!! Loaner car was available and ready to go. Service was wonderful. Karen is always so friendly and explains all the service clearly. More

Great Attention As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail is simply amazing. I love that you have a loaner when you say that you have a loaner! Keep up the amazing work! More

Friendly and no charge for extras Always friendly. The service rep noticed that battery in my key fob was getting low. She asked if she could replace it, I said yes. There was no charg Always friendly. The service rep noticed that battery in my key fob was getting low. She asked if she could replace it, I said yes. There was no charge. The wheel well cowering had separated, a few clips had broken. They fixed it, no charge. On another service call i asked if they could retrieve a credit card that slipped under the coffee holder. No problem, retrieved and no charge. My wife and I have had other instances where we expected a charge only to be pleasantly surprised ... no charge. At London Lexus they don’t nickel and dime you. They are really want to make sure you are happy. More

Great service at a fair price I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive attitude and friendly service I receive from Allan, Adam and Romeo. Perhaps they should each receive a sales commission. SnA More

Excellent service! Highly recommended Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim c Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim changeover to summers and fall out paint clean up. The 2017 RC now looks like new again. Thanks for your ongoing commitment to the exceptional customer experience! More