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Lexus of London - Service Centre

London, ON

4.9
966 Reviews

966 Reviews of Lexus of London - Service Centre

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July 14, 2021

Courteous, efficient and always a loaner Excellent Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my v More

by Smitbrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Lovenjack
July 14, 2021

Very professional. I received an estimate of the repair which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comf More

by Monty Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

Excellent service that makes me drive from Kitchener. It has always been very friendly environment. Looked after well. Price is quite reasonable compare to other dealers around. More

by rkmitra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
July 05, 2021

Great dealership. Service is always excellent, and most importantly, they have a large loaner vehicle fleet with loaners always available for a very reasonable fee. More

by love-loaner-cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
July 05, 2021

Excellent service and Knowledge of products. A++. Rick from Sales was amazing. Can not say enough about the entire experience. Extremely please with the entire experience. Thank you. More

by Becca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2021

When I came to fix my car and after you guys diagnosed the problem the price was 1500$ less than what I paid. Legal cheating More

by Raja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen Campbell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
Jul 19, 2021 -

Lexus of London responded

Hi Raja, We apologize about this, but while a car is being repaired some issues that could not be seen in the previously are also unearthed. In this case , the technician found out the camber was still off indicating the control arm was bent, which had to be replaced. The right side front steering knuckle was bent as well, but the repair was declined. That is why the quote was off, We only work on the repair which is authorized by the customer. Keeping that in mind the $100 credit was also applied on the bill. If you have any further questions please contact me directly at 519-286-0319 John Rossini (Service Director)

June 30, 2021

Sales and service staff are knowledgeable and very service conscious. They make me feel they really care that our two Lexus (whatever is the plural!) run well and look good. I trust the service. More

by stanmartincan
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
June 23, 2021

Lexus of London is a pleasant Dealership to visit .All personal are very professional and ready to help you. Specifically, Dale Craig and Karen Campbell in the Service Dept.will explain in detail what se More

by emachuletz
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

They know what they are doing and provide excellent service. The bill was appropriate and fair. More

by Lash
Recommend Dealer
Yes
Employees Worked With
Cameron Stevens helped me big time with the managing of my AC system and the phone. Very pleasant young man!, CARMEN Jones
June 17, 2021

Very efficient and considerate. The valet service for covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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