Lexus of London - Service Centre

Fast and friendly service. Peter was fantastic to deal with. I will definitely go back to him! Peter was fantastic to deal with. I will definitely go back to him! More

Exceptional experience with Peter Engelmanas. My car was towed in over the weekend. Peter called me first thing Monday morning to go over what was wrong with the car. He assured me it would be l My car was towed in over the weekend. Peter called me first thing Monday morning to go over what was wrong with the car. He assured me it would be looked after in a timely fashion. My problem was diagnosed and repaired quickly and I was back on the road that morning. Thank you Peter for all your help! More

I had my 2022 Lexus NX 450h+ in for a safety service on Tuesday August 20, 2024. It was a last minute call to see if they could accommodate me when I was going to be in London for another purpose. They a Tuesday August 20, 2024. It was a last minute call to see if they could accommodate me when I was going to be in London for another purpose. They accommodated me and as I have experienced before the service, professional individuals met my expectation. Friendly, timely service and post review of my vehicles condition.. I also asked for a quote on four new all weather tires and that was provided in a written form installed and balanced. More

Heather greeted me very graciously when I entered. I explained my problem with my Lexus and she was able to put it in writing in order for the tech to understand. She proceeded to explain the process I explained my problem with my Lexus and she was able to put it in writing in order for the tech to understand. She proceeded to explain the process in how my car will be handled. I was very impressed with the precision and detail in which my issued was handled! Thanks Heather1 More

My recent visit to Lexus of London was exceptional. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Overall, it was exceptional service. Thank you Heather, and keep up the good work. More

Romeo was very helpful and courteous. He is very knowledgeable about vehicles. He explains everything about the car that needs to be fixed. Great customer service He is very knowledgeable about vehicles. He explains everything about the car that needs to be fixed. Great customer service More

I have purchased many new cars from various car dealers in the past and have met poor, good and excellent service staffs from the car dealers. I have to rated Romeo on London Lexus as an outstanding servic in the past and have met poor, good and excellent service staffs from the car dealers. I have to rated Romeo on London Lexus as an outstanding service staff with high professionalism and knowledge in his job. He has assisted me in various issues with my Lexus cars all ended up in very satisfying result. A very good employee of Lexus London. Overall he also works for the best Lexus dealer that I know of. More

Heather provided excellent service reception, updates and follow up. She made everything super clear and simple. She also explained and schedule different maintenance future visits that I would need. Greate follow up. She made everything super clear and simple. She also explained and schedule different maintenance future visits that I would need. Greate customer service experience! More

work done very quick and professional. Vehicle washed. Appointment was not made so excellent to get me in same day. Vehicle washed. Appointment was not made so excellent to get me in same day. More

The service and attention given by this Dealership is exceptional. The General Manager Chris Pinelli, came out at least twice to see if I am being looked after and to mention that he is still looking in exceptional. The General Manager Chris Pinelli, came out at least twice to see if I am being looked after and to mention that he is still looking into getting Lexus to approve me to get the extended warranty even though I missed out on it. First time buyer at Lexus. Sales/service is 5* . Because of this we ordered a Toyota Ram4 for my wife which we are waiting for deliver in late July. Extended warranty on this vehicle has been selected, but missed out on my 2024 LEXUS. More