Lexus of London - Service Centre

I’m always greeted with a warm welcome. They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me g They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me get my day complete! The staff are very knowledgeable and friendly. More

Shanna is incredibly knowledgeable, professional, and attentive to detail. She kept me informed throughout the entire process and addressed all my concerns. Her friendly and approachable demeanor made th attentive to detail. She kept me informed throughout the entire process and addressed all my concerns. Her friendly and approachable demeanor made the experience even better. I highly recommend Shanna to anyone looking for top-notch service at the Lexus dealership. Thank you, Shanna, for your excellent work! More

Shanna is always friendly with a great smile. She is very knowledgeable about Lexus products and issues that cause us a headache. She is very knowledgeable about Lexus products and issues that cause us a headache. More

The service person I dealt with was Shaunna Mcquarrie, she went above and beyond what I expect for good service. She was friendly and very knowledgeable. she went above and beyond what I expect for good service. She was friendly and very knowledgeable. More

We have been dealing with Lexus since 2004, have fully serviced all 7 vehicles we've purchased new from them, service took a little dip in 2016 in service, but improved after moving 1 out of service, came serviced all 7 vehicles we've purchased new from them, service took a little dip in 2016 in service, but improved after moving 1 out of service, came back great till 2022 when it took another little dip in personal department, but have come back with a well running overall crew, keep up the great work. More

Mara is a great asset to the dealership. You need more people like here She is excellent You need more people like here She is excellent More

I purchased a used Lexus is300 in St. Catharines and didn’t receive a tutorial in the use of settings or even what all could be controlled on my screen. Shanna explained and demonstrated Catharines and didn’t receive a tutorial in the use of settings or even what all could be controlled on my screen. Shanna explained and demonstrated and solved issues I was having with locks, text messages, calls, and many other things. She’s very tech savvy and there was nothing she couldn’t answer or figure out. Grateful to her for the demo and all of her help and time. She was so knowledgable! Thanks Shanna!! More

Shanna was absolutely fabulous to deal with. She has excellent customer service skills and goes out of her way to respect client time. I’ve always had amazing service at Lexus of London and will She has excellent customer service skills and goes out of her way to respect client time. I’ve always had amazing service at Lexus of London and will happily purchase from them again, when the time comes. More

Service was excellent as usual, & I got a great price in new tires, & everyone I deal with are knowledgeable & professional. new tires, & everyone I deal with are knowledgeable & professional. More