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1,006 Reviews of Lexus of London - Service Centre
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May 29, 2025
It was an extremely positive experience at lexus of London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the staff who truly care about solving any and all concerns. More
by Robert . veteri
Employees Worked With
May 18, 2025
Shanna and the staff always keep our vehicles in great running condition. Romeo has a great team. running condition. Romeo has a great team. More
by Keith
May 18, 2025
I have owned a Lexus for many years now and always receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including picking up my vehicle and returning it. More
by Brenda
May 13, 2025
What truly sets Shanna apart is her incredible communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She’s not only efficient but also genuinely cares about her customers’ satisfaction, and it shows in every interaction. More
by James Kirk
Employees Worked With
May 10, 2025
Romeo Explains the required services so I leave confident my car is in good condition confident my car is in good condition More
by Najet Hassan
Employees Worked With
April 25, 2025
I can feel that the service is very attentive and meticulous, it is very professional for me. meticulous, it is very professional for me. More
by Rennie
Employees Worked With
April 15, 2025
I appreciated the manner in which I was looked after during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I ha during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I have a credit card type key with a low battery and that was replaced and car returned in a reasonable time and cleaned inside and out. Several individuals in the dealership spoke to me by name while I waited and I had a latte and a snack. Very satisfied. More
by PVJ
April 13, 2025
The dealership is always courteous and professional. Mr. R Nissan explained my repairs, he prioritized the importance of these repairs and set up my appointment. I will not hesitate to call or see him f Mr. R Nissan explained my repairs, he prioritized the importance of these repairs and set up my appointment. I will not hesitate to call or see him for any concerns in the future. He is a valuable addition to the team. More
by Frank60
Employees Worked With
April 12, 2025
Lexus is an outstanding car company on its own merit and has the reputation to back this up from its many impressed customers, like my family and myself. Where Lexus of London further exceeds the high expec has the reputation to back this up from its many impressed customers, like my family and myself. Where Lexus of London further exceeds the high expectations for the brand is in their service. Romeo is knowledgeable, trustworthy, kind and efficient. He makes recommendations for all our vehicles that are well thought out and he considers cost, timing and the value add for the service. We look forward to our regular scheduled service visits and always leave with a sense of being taken care of and treated fairly. We know money spent through Romeo and Lexus of London on our vehicle is a long term investment in the quality and enjoyment of our vehicles. Thank you. More
by Ed582
Employees Worked With
March 19, 2025
Lexus Customer Service Highlights: 1. Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inq Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inquiries and complaints. 3. After-Sales Services: Regular maintenance, providing replacement cars during repairs, and pick-up/drop-off services. 4. Transparency: Clear communication about costs and services with no hidden surprises. 5. Comfort: Easy appointment scheduling and comfortable, luxurious waiting areas. More
by Maher
Employees Worked With
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