Lexus of London - Service Centre

Lexus Customer Service Highlights: 1. Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inq Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inquiries and complaints. 3. After-Sales Services: Regular maintenance, providing replacement cars during repairs, and pick-up/drop-off services. 4. Transparency: Clear communication about costs and services with no hidden surprises. 5. Comfort: Easy appointment scheduling and comfortable, luxurious waiting areas. More

First time coming to Lexus for service for my 2007 ES350 (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what c (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what coffee I like. She gave me a detailed summary of what my service would be, the cost and the time needed. Yet what blew my socks off was being updated throughout the wait time and showed me photos and a video of the needed repairs. The atmosphere felt calm and the staff didn't run around confused or frustrated. I felt like a customer and not an interruption in someone's busy day. I am more than happy with Shanna's attention and time she took to explain all the points my car had been checked for (and passed for an 07!). Whats that old saying? You get what you paid for right. And this was worth it on so many levels, from my care to the car's care. Well done Lexus! More

I brought my vehicle in for a recall. The work was done earlier than expected which was a good surprise. The work was done earlier than expected which was a good surprise. More

Romeo makes every effort to make things right, even when the situation introduces hurdles out of his control. Thanks for everything. the situation introduces hurdles out of his control. Thanks for everything. More

I receive very good care from Peter on my last visit to Lexus of London to service my vehicle Lexus of London to service my vehicle More

I brought my vehicle in for some work and it was taken care of in a quick and professional manner care of in a quick and professional manner More

Peter took very good care of my car when I bring it in for services. for services. More

Shanna always provides excellent service! She is friendly, knowledgeable and always patient when is comes to helping me pair my phone She is friendly, knowledgeable and always patient when is comes to helping me pair my phone More

I have had a pleasant experience servicing my lexus here for the 1st time. Will come back if needed in future for sure. for the 1st time. Will come back if needed in future for sure. More