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Lexus of London

London, ON

Overview
Employees
Reviews
4.9
4,212 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 1,020 service reviews

December 07, 2025

Excellent service at Lexus of London and the car was finished on time and to my satisfaction. More

by DaveT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2025 -

Lexus of London responded

Thank you for your fantastic feedback, Dave! We're thrilled to hear that you had an excellent experience and that your car was completed to your satisfaction. We appreciate your support and look forward to serving you again!

December 05, 2025

Exceptional customer service from Dale each time I have interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

Lexus of London responded

Thank you, Wayne! We’re thrilled to hear about your positive experiences with Dale. Our team strives to make every interaction seamless and enjoyable. Your feedback motivates us to continue delivering exceptional service. We look forward to seeing you again soon!

December 01, 2025

General Manager Chris Pinelli arranged for and Service Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! More

by lancesaulis474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2025 -

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear that Chris and Romeo provided you with excellent after-sale care. Your satisfaction is our priority, and we’re glad we could assist you with your IS300. We look forward to serving you again!

October 29, 2025

I have had a pleasure interacting with Shane O'Neill with my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided More

by ppham20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shane. Providing seamless service is our goal, and it’s great to know he made your visit enjoyable. We appreciate your support and look forward to assisting you again!

October 18, 2025

Another pleasant visit to Lexus of London. Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much apprecia More

by Stonekold40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Lexus of London responded

Thank you for your fantastic review! We’re thrilled to hear about your positive experience with Dale and appreciate your kind words about our loaner service and car wash. We're always here to ensure your visits are enjoyable and seamless!

October 08, 2025

i was very pleased with the results that romeo nissan. . achieved for me. iwill buy a new electric vehicle from this dealership. More

by kmachmueller12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2025 -

kmachmueller12 responded

great service

Oct 08, 2025 -

Lexus of London responded

Thank you for your feedback! We're thrilled to hear you had a great experience with Romeo and are excited about your new electric vehicle. We look forward to welcoming you back soon for your next purchase!

September 27, 2025

Brough my 2024 RX350 in for a maintenance service 2. Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech vi More

by stevepineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2025 -

Lexus of London responded

Thank you for the fantastic feedback, Steve! We're thrilled to hear that Dale provided excellent service and that you enjoyed the video updates. Keeping your RX350 in top shape is our priority, and we're glad you had a great experience. We look forward to serving you again!

September 12, 2025

Very very poor communication from the service advisor and ability to supply parts required for the repair. There did not seem to be any concern or sense of urgency for getting the repair completed. More

by tbewley50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Romeo Nissan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2025 -

Lexus of London responded

Hello, Terribly sorry that you were disappointed with your service visit. We do sincerely appreciate your feedback and are committed to providing a great experience so would love the opportunity to connect for some further detail in an effort to hopefully turn this experience around for you and ensure it does not happen again in the future. Please give me a call whenever is best for you! Stephanie Shearsby 519-878-3608

Sep 16, 2025 -

tbewley50 responded

Your customer service is very poor and disappointing. I brought my granddaughter's vehicle in to get the radio fixed and was told that it should be ready that day. Unfortunately, it wasn't. The service advisor didn't get back to me until 5.30 pm the next day after I had left a message that morning. The part didn't work so they ordered something else. I phoned the next day, but as usual, no one answered the phone. A week passed and still no response from the service advisor. After 11 days I phoned to let them know that I was going to pick up the vehicle, but as usual, I had to leave a message, nobody picked up. This problem with the radio has been ongoing for more than 3 months, service says that they are waiting for a part, it arrives and doesn't work now they order another part and they don't have any idea when it will arrive. What happens if this part doesn't work Your service department needs to understand that the customer needs more information about their vehicles repair status. When a customer calls, they need to be able to talk to an advisor not an answering machine that nobody checks regularly. I left a message and it took 6 hours to get a response. I understand that it can take a while to get parts, but 3 months to get a radio fixed.

September 12, 2025

Romeo (and the techs) was incredibly helpful and patient as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and v More

by not2blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2025 -

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear that Romeo and Dale provided you with such helpful and professional service. Your recommendation means a lot to us, and we’re glad we could assist with your onboard screen issues. We look forward to serving you again!

August 22, 2025

Peter was professional, friendly and transparent. He explained service issues clearly gave updates and finished the repairs quickly with fair pricing. Went above and beyond- highly recommend! More

by Jaimatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Engelmanas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Lexus of London responded

Thank you, Jaimatt! We’re thrilled to hear about your positive experience with Peter. Our team strives to provide excellent service, and it’s great to know that Peter’s professionalism and transparency made a difference. We appreciate your recommendation and look forward to serving you again!

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