Lexus of London - Service Centre

I appreciated the manner in which I was looked after during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I ha during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I have a credit card type key with a low battery and that was replaced and car returned in a reasonable time and cleaned inside and out. Several individuals in the dealership spoke to me by name while I waited and I had a latte and a snack. Very satisfied. More

The dealership is always courteous and professional. Mr. R Nissan explained my repairs, he prioritized the importance of these repairs and set up my appointment. I will not hesitate to call or see him f Mr. R Nissan explained my repairs, he prioritized the importance of these repairs and set up my appointment. I will not hesitate to call or see him for any concerns in the future. He is a valuable addition to the team. More

Lexus is an outstanding car company on its own merit and has the reputation to back this up from its many impressed customers, like my family and myself. Where Lexus of London further exceeds the high expec has the reputation to back this up from its many impressed customers, like my family and myself. Where Lexus of London further exceeds the high expectations for the brand is in their service. Romeo is knowledgeable, trustworthy, kind and efficient. He makes recommendations for all our vehicles that are well thought out and he considers cost, timing and the value add for the service. We look forward to our regular scheduled service visits and always leave with a sense of being taken care of and treated fairly. We know money spent through Romeo and Lexus of London on our vehicle is a long term investment in the quality and enjoyment of our vehicles. Thank you. More

Lexus Customer Service Highlights: 1. Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inq Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inquiries and complaints. 3. After-Sales Services: Regular maintenance, providing replacement cars during repairs, and pick-up/drop-off services. 4. Transparency: Clear communication about costs and services with no hidden surprises. 5. Comfort: Easy appointment scheduling and comfortable, luxurious waiting areas. More

First time coming to Lexus for service for my 2007 ES350 (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what c (which is new to me last month) and I was surprised that Shanna Mcquarrie took the time to get to know me and my expectations, my concerns and what coffee I like. She gave me a detailed summary of what my service would be, the cost and the time needed. Yet what blew my socks off was being updated throughout the wait time and showed me photos and a video of the needed repairs. The atmosphere felt calm and the staff didn't run around confused or frustrated. I felt like a customer and not an interruption in someone's busy day. I am more than happy with Shanna's attention and time she took to explain all the points my car had been checked for (and passed for an 07!). Whats that old saying? You get what you paid for right. And this was worth it on so many levels, from my care to the car's care. Well done Lexus! More

I brought my vehicle in for a recall. The work was done earlier than expected which was a good surprise. The work was done earlier than expected which was a good surprise. More

Romeo makes every effort to make things right, even when the situation introduces hurdles out of his control. Thanks for everything. the situation introduces hurdles out of his control. Thanks for everything. More

I receive very good care from Peter on my last visit to Lexus of London to service my vehicle Lexus of London to service my vehicle More

I brought my vehicle in for some work and it was taken care of in a quick and professional manner care of in a quick and professional manner More

Peter took very good care of my car when I bring it in for services. for services. More