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Lexus of London - Service Centre

London, ON

4.9
1,006 Reviews

1,006 Reviews of Lexus of London - Service Centre

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May 29, 2025

It was an extremely positive experience at lexus of London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the More

by Robert . veteri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Lexus of London responded

Thank you! It's always a pleasure to be of service and we appreciate you making the long drive to purchase and service your vehicle with us.

May 18, 2025

Shanna and the staff always keep our vehicles in great running condition. Romeo has a great team. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna McQuarrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of London responded

Hi Keith, thank you for taking the time to share your experience. We're glad you hear that our Service team at Lexus of London has been able to deliver a great service experience so far. We very much look forward to serving you again soon at your next service visit.

May 18, 2025

I have owned a Lexus for many years now and always receive exceptional service. The communication is prompt and professional. They do what they can to make the service of my vehicle seamless including More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of London responded

Hi Brenda, thank you for sharing your experience at Lexus of London. We're happy to hear that it's been a seamless service experience so far. We work hard to ensure our guests are kept informed at all times, and we pride ourselves in representing the Lexus brand. We truly appreciate you choosing Lexus of London, and we look forward to serving you again at your next service visit.

May 13, 2025

What truly sets Shanna apart is her incredible communication skills. She kept me updated throughout the entire process, ensuring that I was never left wondering about the status of my vehicle. She More

by James Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanna McQuarrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Lexus of London responded

Hi James, thank you for the incredible review and recommendation. It's great to hear that Shanna was able to provide a seamless service experience. Thank you for choosing Lexus of London, and we look forward to welcoming you back for your next service visit.

May 10, 2025

Romeo Explains the required services so I leave confident my car is in good condition More

by Najet Hassan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Lexus of London responded

Hi Najet, thank you for taking the time to share. We're glad to hear that Romeo and our Service team were able to assist during your service visit. We look forward to welcoming you back to Lexus of London for your next service.

April 25, 2025

I can feel that the service is very attentive and meticulous, it is very professional for me. More

by Rennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

I appreciated the manner in which I was looked after during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I ha More

by PVJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Engelmanas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

The dealership is always courteous and professional. Mr. R Nissan explained my repairs, he prioritized the importance of these repairs and set up my appointment. I will not hesitate to call or see him f More

by Frank60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

Lexus is an outstanding car company on its own merit and has the reputation to back this up from its many impressed customers, like my family and myself. Where Lexus of London further exceeds the high expec More

by Ed582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2025

Lexus Customer Service Highlights: 1. Professionalism and Courtesy: Highly trained staff offering respectful and attentive service. 2. Quick Response: Fast and efficient handling of inq More

by Maher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No need General comment
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