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Lexus of London
London, ON
4,160 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,160 reviews
July 15, 2023
This is our first car purchase here in Canada and we were looking for a dealership for the long term. Allen and Lauren from Lexus of London are the best agents you’ll ever get from Ontario! We never felt lik looking for a dealership for the long term. Allen and Lauren from Lexus of London are the best agents you’ll ever get from Ontario! We never felt like a buyer in their dealership - we were treated as family. Simply put - we felt really special. You don’t get that everywhere. Promote Allen and Lauren! More
by Mike Soledad
Employees Worked With
Lauren Rossini, Allen Zhang
July 14, 2023
Have a really good experience at this dealer. Excellent, professional and friendly sales person, helped me a lot. Excellent, professional and friendly sales person, helped me a lot. More
by zhangyuqiang1989
July 13, 2023
very informative, knowledgeable. Easy to talk to and explained things very well. Friendly and took the time we needed to learn about the car Easy to talk to and explained things very well. Friendly and took the time we needed to learn about the car More
by nancyrawlings
Employees Worked With
Allen Zhang
July 11, 2023
Great customer service. Always feel like I’m being treated honestly whether purchasing a vehicle or having it repaired. Always feel like I’m being treated honestly whether purchasing a vehicle or having it repaired. More
by Jeff.young
Employees Worked With
Other Employees :
Lauren Rossini, Shanna McQuarrie
July 11, 2023
Professional, clean and friendly Lisa was also very professional and friendly. What she didn’t know she was upfront and honest and didn’t “pretend” to know everything. She was careful at obtaining my professional and friendly. What she didn’t know she was upfront and honest and didn’t “pretend” to know everything. She was careful at obtaining my trust so that I would disclose information about myself so that she could assist me in purchasing the right car for myself. More
by stevensvickytre
Employees Worked With
July 10, 2023
There are no words to describe how wonderful Lisa Ali was from the beginning! Extremely thorough, she understood what I need and delivered that and more, with no pressure or the typical dealer attitude. Bonu from the beginning! Extremely thorough, she understood what I need and delivered that and more, with no pressure or the typical dealer attitude. Bonus: She arranged for the car to be delivered on her day off! Truly going above and beyond for the best client experience! Would recommend 100%! More
by mpalaist
Employees Worked With
July 08, 2023
I’m so delighted and happy with Kevin Gittens -(“Sales and Product Advisor | Lexus of London”)- sales and Marketing approach. He is a great sales person and he gave us the best customer experience ever .. and Product Advisor | Lexus of London”)- sales and Marketing approach. He is a great sales person and he gave us the best customer experience ever .. Now our plans are postponed due to my spouse delivery but when she completes her maternity leave , we will only buy her car from with Kevin Gittens -(“Sales and Product Advisor | Lexus of London” More
by Samir Andraos
Employees Worked With
Kevin Gittens
July 08, 2023
Really good experience at this dealership. Allen is professional and friendly. Helped me to get the new RX. Allen is professional and friendly. Helped me to get the new RX. More
by XINZAIFEI2012
