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Lexus of London
London, ON
4,215 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,215 reviews
February 25, 2016
Excellent Service Jack Ji is a really professional and friendly salesman I have ever meet before. Really helpful and be willing to introduce every piece of information Jack Ji is a really professional and friendly salesman I have ever meet before. Really helpful and be willing to introduce every piece of information whichever needed. There is a really relax and comfortable atmosphere when deal all the details about our purchase. More
by internaliq
Employees Worked With
Jack Ji, Kylie Ellis
February 20, 2016
Applied knowledge Sean McRae has been my advisor on vehicles for over five years. His customer service has been respectful and courteous! In fact he has become my frie Sean McRae has been my advisor on vehicles for over five years. His customer service has been respectful and courteous! In fact he has become my friend. Sean applies superb knowledge about cars in such simple ways such that even though I have very little knowledge about cars I feel as though I know everything about the product thereafter. I have recommended other clients to Sean and without them telling Sean about me - they have come back to say how impressed they were with Sean" s approach and knowledge and his attention to details More
by Andy
Employees Worked With
Sean McRae
February 20, 2016
Many Miles of Happy Motoring We had the most enjoyable buying experience. We look forward to our continued patronage with Lexus of London. They treat you like Royalty. Many miles We had the most enjoyable buying experience. We look forward to our continued patronage with Lexus of London. They treat you like Royalty. Many miles of Happy Motoring. More
by Happy Miles
Employees Worked With
Lyndsi Irwin, Sue Vincent, Kylie Ellis, Jason Janusz
February 20, 2016
Recommended Rick Watson at Lexus of London is an excellent associate. After I bought my Lexus from him, I was having trouble syncing my new iPhone to it. He retur Rick Watson at Lexus of London is an excellent associate. After I bought my Lexus from him, I was having trouble syncing my new iPhone to it. He returned my calls promptly and helpfully walked me through the process of syncing my phone to the vehicle. I recommend Rick Watson and the Lexus of London dealership. More
by Ithaka
Employees Worked With
February 19, 2016
Customer Service at its Best Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repair Thanks to Romeo for another great customer experience today. He went above and beyond to get me a loaner car at the last minute and have my car repaired by the end of the day. Another exemplary customer experience! More
by JCrane51
February 17, 2016
They know how to do customer service right! They always tell me up front how much it's going to cost. They are friendly, helpful and definitely know how to do customer service right! They always tell me up front how much it's going to cost. They are friendly, helpful and definitely know how to do customer service right! More
by Dina
Employees Worked With
February 14, 2016
Purchase 2016 ES 350 From the onset my experience with purchasing my new Lexus was made easier and more pleasurable with the professional attention I received from Sue Vin From the onset my experience with purchasing my new Lexus was made easier and more pleasurable with the professional attention I received from Sue Vincent. She was knowledgeable and very proactive in finding the perfect car for me; lots of style and easy to drive , and for my husband , a little bit of zoom! This is my second Lexus and I don't think I will ever drive another make. Thank you Sue and thank you Lexus...you have a loyal customer in me... Kathy Collier More
by collier123
Employees Worked With
Sue Vincent
February 12, 2016
Great service Got a car from Jack at 2 years ago, love this car. Very freindly and professional. Great people and knowledgeable sales. Would return to do business a Got a car from Jack at 2 years ago, love this car. Very freindly and professional. Great people and knowledgeable sales. Would return to do business again! More
by Kat
Employees Worked With
Jack Ji
February 10, 2016
Excellent Service Excellent service from start to finish. Only place I take my SUV for service, Jason in service knows his job very well and it is a pleasure to deal wi Excellent service from start to finish. Only place I take my SUV for service, Jason in service knows his job very well and it is a pleasure to deal with him. More
by Johnny
Employees Worked With
Jason Janusz
February 09, 2016
We drive from Windsor, Ontario to have our car serviced. Lexus of London is an excellent dealership to buy a car and have it serviced. My husband and I both bought cars there and always use their service d Lexus of London is an excellent dealership to buy a car and have it serviced. My husband and I both bought cars there and always use their service department. Karen in service knows her job very well and it is a pleasure to deal with her. We also can recommend Jason. More
by Duke
