Lexus of London

Excellent Service I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, professional, and accommodating from the time of booking through to completion of service. She takes the time to thoroughly explain the recommended work as well as what was done per the invoice. Karen has also gone above and beyond in answering questions on the phone and in the dealership by providing assistance with a loaner car when needed and showing me how to address smaller issues with my key fob, window washer fluid refill, and others. Thank you Karen! Nancy More

Purchase of Used Lexus Overall the experience was very efficient and expertly handled. All questions were answered in a very friendly manner. The staff couldn't be any more Overall the experience was very efficient and expertly handled. All questions were answered in a very friendly manner. The staff couldn't be any more helpful if they tried. More

I had a very pleasant sales process and received excellent customer service. The sales person was very knowlegeable and courteous. He explained options and financing terms very well. The dealer w excellent customer service. The sales person was very knowlegeable and courteous. He explained options and financing terms very well. The dealer was able to locate a car for me very quickly and went above and beyond to get it for me. They even gave me a free of charge brand new Lexus as a loaner until my car was ready. The car was delivered as agreed in perfect condition will all paperwork ready to go. Tom showed us how to work everything and was very genuine in thanking us for the business. I look forward to many years of working with Lexus of London. More

We have bought two Lexus at this dealership and have had only fantastic service! Stephanie explained everything extremely well and set all of the controls, linked our phone etc. We very much appreciate th only fantastic service! Stephanie explained everything extremely well and set all of the controls, linked our phone etc. We very much appreciate this dealership! We would recommend it to anyone. More

We were very satisfied with the service and price given to us. Mat Granger was very helpful and friendly in his dealing with us. we would not hesitate to recommend London Toyota/Lexus. to us. Mat Granger was very helpful and friendly in his dealing with us. we would not hesitate to recommend London Toyota/Lexus. More

I just leased a new 2014 IS250 and I had an extra key from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did t from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did the research and investigation immediately and got back to me. He advised has the Smart Key Codes been the same it may have been possibility. I have been servicing my Lexus vehicle at Lexus of London for several years now and I have to say that no matter what the circumstance Adam has gone out of his way to make my experience exceptional! Thanks Adam for all your efforts. Steve Pineau More

It was time to begin looking for a new car as my wife's 2010 IS was coming off lease in Aug 2014. I was starting my search early but I like to investigate all the new options thoroughly before I mak wife's 2010 IS was coming off lease in Aug 2014. I was starting my search early but I like to investigate all the new options thoroughly before I make the final decision. Mat advised me that there were great improvements in the 2014 IS so I took him up on his offer to take it for a test drive. What an improvement! Mat made the entire experience painless from keeping me in the loop as to when the car would arrive to the delivery date. Then when it came to signing all the paperwork he was very organized. Thanks Mat for all your patience and effort Sincerely Steve Pineau More

I went to the dealership with a problem with my 2003 Lexus GS430 on the advice of Al Farmer in the parts dept. I was going to purchase a exhaust converter and he advised me to see Adam McCallum for anot Lexus GS430 on the advice of Al Farmer in the parts dept. I was going to purchase a exhaust converter and he advised me to see Adam McCallum for another opinion on what I really need to fix my car. That was great advice as the repair was under $200.00 instead of the over $1500.00 I was expecting. While I was waiting in the dealership for my repairs to be completed I was looking at the new cars in the showroom, there I met John Braddon he was very pleasant and showed me a few different models with no pressure to buying. I should say I was not really thinking of buying a car at that time, but he took me on a test drive and game me all the info on a ES300h I fell in love with the car and after a visit to the dealership with my wife we decided to order the car in the 2014 model year. Just after that and before we signed the deal I got very ill and almost succumbed to this illness, during this time my wife had spoke to Mr. Braddon and was told they were ordering the car for us and we didn't need to do anything other that get well and if we still wanted to proceed with the purchase just come in at that time and they would do the rest. I have been in the automotive business over 35 years and I know this was over and above what is normal, I would like to say Lexus of London are people that really care about people and not just there to sell and fix cars. My wife and I would like to thank Mr. John Braddon, Al Farmer, Adam McCallum and Mark Eisan for all there personal care and attention to our needs,and still months after our delivery of our wonderful automobile they are so personable. I must also add that every time we set foot into Lexus of London the entire staff in every area make you feel so special thank you everyone what a great experience. All the Best Chuck and Linda Root More

It was my first time buying a car from a dealership and Stephanie was great in making it a very good experience. I was nervous about buying a car in London since I live in Oakville but Stephanie made the e Stephanie was great in making it a very good experience. I was nervous about buying a car in London since I live in Oakville but Stephanie made the experience very easy for me and sent over everything by email all I had to do was sign the papers when I came to pick up the car. I recommend this dealership to anyone as they are very helpful and they actually care about your needs as a buyer they are not all about the sale like some dealerships.Stephanie was very patient with me as I ask a lot of questions and explained everything thoroughly making sure I understood and asking if she needed to clarify any details to give me the piece of mind which I appreciate. I also want to thank the financial manager Joe who took time on his day off to help us get a better rate for financing. That's what I call great service! More

First I really love the car that I bought in Lexus of London. Jack gave me really good suggestion which helped me a lot. I am really happy to be with Jack. This is my first vehicle in my whole life. He i London. Jack gave me really good suggestion which helped me a lot. I am really happy to be with Jack. This is my first vehicle in my whole life. He is definitely the best person who you can trust in Lexus of London. I enjoy my Lexus so much and my purchasing experience with Jack. More