Lexus of London

Purchase of Pre-owned Vehicle On initial contact about the 2014 ES 350 listed on the Lexus of London website I was given quick response by the Sales Department. Stephanie Shearsby On initial contact about the 2014 ES 350 listed on the Lexus of London website I was given quick response by the Sales Department. Stephanie Shearsby was courteous, professional and able to provide the details I required by email.. Our visit to the dealership was a pleasant experience with the receptionist providing coffee and a place to relax while waiting for Stephanie. She was able to arrange a road test quickly and provide any information required. The vehicle was delivered by Bill and that experience was professional and thorough. More

Untouchable Service Department Dealership and service department were excellent and extremely professional. Great loaner cars anytime I need service. Staff is super friendly and hel Dealership and service department were excellent and extremely professional. Great loaner cars anytime I need service. Staff is super friendly and helpful, even for the slightest thing and explain everything that they're doing in plain-English. Will be at the top of my list for my next purchase! More

Amazing referral program! I recently received $100 for referring a friend to meet Rick Watson at Lexus of London. I had no idea this referral program existed. It was a very sim I recently received $100 for referring a friend to meet Rick Watson at Lexus of London. I had no idea this referral program existed. It was a very simple process. I had a friend who was in the market for a vehicle and I recommended that he speak with Rick at Lexus. From what I hear, Rick provided excellent service and was able to find a car that fits the needs of my friend. It was a win-win situation. My friend was able to buy a car through Lexus of London and I received $100 for the referral! Keep this program going. Thanks! Grant More

Great service! My father recently decided to stop driving. He gifted me his low mileage 2007 Lexus which I am very proud to drive. My first visit to Lexus of Londo My father recently decided to stop driving. He gifted me his low mileage 2007 Lexus which I am very proud to drive. My first visit to Lexus of London was to fix a faulty window. While fixing the window and performing an outstanding safety recall, the mechanic noticed something unusual with the water pump which led to its replacement. I was told that the coolant reservoir was basically empty so had the mechanic not spotted the problem, I could have faced a serious engine problem in a matter of hours or days. Many thanks to the mechanic who spotted the problem! Adam McCallum welcomed me as a first-time customer and Karen Campbell kept me well-informed of the progress of the repairs during the course of the day as they had to keep the car longer than originally planned. The loaner 2016 ES350 was kind of nice to drive for a day too! More

Service unmatched! I was in the market for a new car and was referred to Rick Watson at Lexus of London. He helped me through the entire process of purchasing my vehicle I was in the market for a new car and was referred to Rick Watson at Lexus of London. He helped me through the entire process of purchasing my vehicle and went above and beyond my expectations. I purchased this vehicle out of town and commuted an hour out of my way because of the service he provided. After all the formalities were met and a short wait, he personally delivered my vehicle to me in Waterloo. If you are ever in the market or considering buying a car. I highly recommend Rick Watson at Lexus of London. Barry More

Very satisfying experience. Sue was very helpful to us and very knowledgable about the Lexus vehicles. She covered all the costs and services for us and we are pleased with ou Sue was very helpful to us and very knowledgable about the Lexus vehicles. She covered all the costs and services for us and we are pleased with our new ES300h This is our third new Lexus More

A Stress Free Buying experience Sue had the right amount of passion about the product and down to earth attitude. She made the process pleasant and explained everything in and clear Sue had the right amount of passion about the product and down to earth attitude. She made the process pleasant and explained everything in and clear and understandable manor. I don't have a single complaint about my visit. More

Service visit Very helpful. We talked about service need and the costs. We also talked about seeing a new car and choices available. We are considering our options Very helpful. We talked about service need and the costs. We also talked about seeing a new car and choices available. We are considering our options. More

Dr. HIll Review I bring my cars in to the Lexus of London dealership (this is my 3rd Lexus) and before I brought them in to Toyota Town (they were all Toyotas.) Every I bring my cars in to the Lexus of London dealership (this is my 3rd Lexus) and before I brought them in to Toyota Town (they were all Toyotas.) Every time I'm greeted and the work gets done in a timely and friendly manner. More

Excellent Service as Always Visit was for normal scheduled service ... Was a little early dropping my vehicle off, but was handled promptly. Service completed on time and for th Visit was for normal scheduled service ... Was a little early dropping my vehicle off, but was handled promptly. Service completed on time and for the verbally quoted price. Overall excellent treatment. More