Lexus of London

I have nothing but great things to say about my experience with Lexus and Tom Hiscott. They helped with the sale of my current vehicle, got me a great new car, and were able to be gracious in helpi experience with Lexus and Tom Hiscott. They helped with the sale of my current vehicle, got me a great new car, and were able to be gracious in helping me find a loaner car. That aside, tom was extremely professional, courteous, helpful, flexible and just overall great. he was able to lend me a car for a week to also let my friends share in the experience which was above and beyond. Tom was extremely quick at responses both email and phone calls, and he was able to work with me on a price that I felt comfortable with. I would without hesitation recommend tom and the team at lexus. You have one satisfied customer . More

We visited Lexus of London to just "look" at We visited Lexus of London to just "look" at used RX350's that we were considering purchasing. We were treated very courteously and with respec We visited Lexus of London to just "look" at used RX350's that we were considering purchasing. We were treated very courteously and with respect by all the staff we talked to. In particular, A.J. was very knowledgeable about the product and provided us with a competitive price without a lot of pressure and confusing sales pitch. We feel we were treated the way a customer should be treated. All aspects of the deal were completely explained, so we were not concerned about hidden fees or other unpleasant surprises. We will be returning to Lexus of London in the spring for a vehicle to replace second car. Thank you A. J. for looking after our needs. Laurence and Jane Page 1 1 of 1 We visited Lexus of London to just.doc 1 of 1 Displaying We visited Lexus of London to just.doc. More

On a trip to get our car serviced, I mentioned to Stephanie to keep an eye out for low mileage recent RX350 trade-ins. Stephanie was eager to help and actually presented one to me on that very day. W Stephanie to keep an eye out for low mileage recent RX350 trade-ins. Stephanie was eager to help and actually presented one to me on that very day. Within a day or two we were purchasing that RX, and Stephanie went above and beyond to meet our needs, being out of town customers, making arrangements for as few trips to London as possible. We were given a good price, and requests for nitrogen in tires, retinting of windows, and a couple gift incentives sealed the deal. Stephanie and the dealership were most accommodating. All staff are most accommodating during our visits - and I would strongly recommend anyone interested in a new or used Lexus speak to Stephanie. More

I recently had my car serviced at Lexus of London. What a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus a great experience dealing with Romeo Nissan and Karen Campbell. True professionals, very knowledgeable and extremely friendly. Not only does Lexus make great cars they also hire quality people. Thanks Romeo and Karen. Tim Wilson. More

I received excellent service while getting my ES serviced at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will d at Lexus of London, Romeo was extremely knowledgeable about all the facets of the ES, and took time to answer all the questions I had, Thanks, will definitely be coming back to get my ES serviced here! More

We had a great experience with purchasing our Lexus at Lexus of London. Our salesperson, Jack Ji, was amazing....he answered all our questions and was professional and courteous throughout the entire pro Lexus of London. Our salesperson, Jack Ji, was amazing....he answered all our questions and was professional and courteous throughout the entire process. We believe Jack is a true asset to the Lexus of London dealership and not only would we recommend this dealership to anyone who wants a good experience when purchasing a vehicle, we'd also recommend that they ask for Jack Ji for exceptional service. We will be referring our friends and familly to Jack at Lexus of London. Larry & Carol Loney More

I bought a used 2010 RX that was competitively priced. The sales process was flawless and effortless throughout. I had done days of research and the best deal was right here in London. AJ and the rest of The sales process was flawless and effortless throughout. I had done days of research and the best deal was right here in London. AJ and the rest of the Lexus staff were easy to deal with. No high pressure sales tactics or dealer games. It was the kind of experience you would expect from a Lexus dealership. I would recommend Lexus of London and AJ to anyone looking for the best vehicle at the best price. More

I live in Toronto and was in the market for a new Lexus. I began looking outside the Toronto area for a few reasons including my local dealership wouldn't respond to my initial e-mail offer other than to te I began looking outside the Toronto area for a few reasons including my local dealership wouldn't respond to my initial e-mail offer other than to tell me it was too low and if I wanted to buy a car from them, I would have to go to the dealership to negotiate the price. Hmm... I thought - strange strategy. Soon thereafter, I got in touch with Lexus of London via e-mail and received an incredibly polite, professional and welcoming e-mail from Stephanie. Part of what she wrote included "More and more of our guests are choosing to shop on-line for their new vehicle and it is my job to make things easy.". WOW!! What a welcoming change from the Toronto "attitude". I found my entire purchase experience with Stephanie to be very professional, respectful and she even responded to me several times off hours. I would highly recommend Lexus of London to anyone considering the purchase of a new or used vehicle, even though it may be a bit out of the way for residents of Toronto. My experience and the deal that I negotiated made it worth it for me. David More

We recently purchased a 2012 Chrysler 300 from Stephanie Shearsby at the Lexus dealership in London On . Stephanie was amazing and wonderful to deal with . Right from the first phone call ( during her own Shearsby at the Lexus dealership in London On . Stephanie was amazing and wonderful to deal with . Right from the first phone call ( during her own home time ) - to waving good-bye she was always there for us . She went out of her way to find out exactly what we wanted and made sure this car was fully equipped . She even did panoramic photos to send to us . She simply stated " I didn't want you two to come all the way from Sarnia is this isn't the car you wanted ." She also met with us at times that I am sure were not convenient for her and she accommodated us with a heart warming smile . If we had a question she knew the answer or would find out - never guessing . We love our car- we are thrilled with the care that we received from Lexus and from Stephanie --we would never hesitate to recommend this dealership and STEPHANIE to our family and friends . We have had many cars in our lifetime - new and used . NEVER - EVER have we had such a very positive experience !!! There was no stress - no feeling like you were being pushed or swayed into something and no pressure ( such a change from our other experiences elsewhere !) ( if you are reading this and have purchased a car at another dealership - I am sure you know what I am implying ) . Doing business with Lexus and most importantly doing business with Stephanie Shearsby was honestly a joy ! Very Sincerely , Martin and Marilyn Gifford -- Sarnia ON More

We recently bought a RX350 through Lexus of London and the whole experience was excellent. Stephanie Shearsby knew her stuff inside out. She was very patient, very professional in her approach and she too the whole experience was excellent. Stephanie Shearsby knew her stuff inside out. She was very patient, very professional in her approach and she took extra pains to explain and reply in detail to every query that we had. She never pushed us and even when we communicated with her through e-mail, she was very prompt with her replies. A Hugh contrast compared to the other dealerships that we had visited. On the day of the delivery of the vehicle, she had meticulously gone though all the settings and primed them optimally in advance for us and then also sat with us again, for almost forty five minutes, to go through them together with us, thus saving us valuable time fumbling around and reading through the manuals. Pricing wise, the dealership offers the best prices, Stephanie negotiated an additional discount on top of the standard one that Lexus Canada offered, plus to close the deal, the dealership threw in a couple of hundred dollars extra in enhancements. No complaints there. The dealership is very professional and efficient. If you are thinking of getting a Lexus, I strongly suggest that before you make a final decision, you must visit this dealership. You will not be disappointed. Stephanie is the person to meet. More