Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,805 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,805 reviews
December 20, 2012
Lexus of London is the best Toyota/Lexus dealership that I have ever dealt with - their attention to Customer Service and appreciation for your business is 'tops' and everyone in the Team seems to be pullin I have ever dealt with - their attention to Customer Service and appreciation for your business is 'tops' and everyone in the Team seems to be pulling in the same positive direction! I have bought 2 Lexus' from this Dealership, a SC and RX plus have convinced my friends to have their LS' serviced there and another friend to buy his GS from Lexus of London - and they have all been very impressed with the experience - keep up the good work and here's to a great 2013! More
by Dave Nicolle
Employees Worked With
Adam Callum, Karen, Callie, John and Alan, Mathew Granger
December 20, 2012
Mat Granger was amazing in helping us find the perfect car. We were at a unique point in our lives, wanting a car with cargo for 2 small kids, and great fuel mileage. He was extremely patient with our " car. We were at a unique point in our lives, wanting a car with cargo for 2 small kids, and great fuel mileage. He was extremely patient with our "humming and Hahing"...and helped guide us to what we believe is the perfect family vehicle that addresses ALL of our needs! More
by alancoombs
Employees Worked With
Mat Granger, Mathew Granger
December 19, 2012
Great experience. I enjoyed working with Mat and his team. I chose to make a 2 hour drive to London instead of buying locally and I'm glad I did. team. I chose to make a 2 hour drive to London instead of buying locally and I'm glad I did. More
by skryway
Employees Worked With
Mat Granger, Mathew Granger
December 19, 2012
When visiting Lexus of London Mathew and his team was great at answering any questions i had on the fleet of vehicles on their lot and show room. When i decide to buy i went used for now and my car is tr great at answering any questions i had on the fleet of vehicles on their lot and show room. When i decide to buy i went used for now and my car is treating me great. I highly reccommend dealing with Mathew as he was very knowledgeable on all vehicles on the lot and very vibrant and enjoyable to deal with. I will deal with him again any day and planning to go back very soon to purchase my new GS 450H. See you soon Mathew Claudio More
by caloura1
Employees Worked With
Mathew Granger, Mathew Granger
December 18, 2012
Service has always been prompt, complete and fair. Very accommodating on early morning hours by Adam which is most appreciated. Evident they prioize service for the customer and the car. accommodating on early morning hours by Adam which is most appreciated. Evident they prioize service for the customer and the car. More
by fred gall
Employees Worked With
Adam Mc Callum, Adam McCallum
