Lexus of London

I have been dealing with Tom Hiscott since 2008 and have just leased my fourth Lexus, a 2014 IS250 AWD. Tom is very professional, courteous and knowledgeable. At Lexus of London, Tom and the entire staff go just leased my fourth Lexus, a 2014 IS250 AWD. Tom is very professional, courteous and knowledgeable. At Lexus of London, Tom and the entire staff go the extra step to make your visit there a pleasant and enjoyable one. Other car dealerships could learn a lot about how to deal and treat customers by using their standard. I have nothing but good to say about Lexus of London. Keep up the great work Tom. I look forward to my next purchase of a Lexus. More

After the comprehensive search for a car, we were very After the comprehensive search for a car, we were very fortunate to find the world's best dealership the "Lexus of London" and met with the nicest After the comprehensive search for a car, we were very fortunate to find the world's best dealership the "Lexus of London" and met with the nicest person of the universe ....Stephanie Shearsby . Never met anyone nice like her before in my whole life! Me and my husband were impressed beyond our expectations with the level of customer service we received from Stephanie. She was very professional, polite, patient, respectful and very accommodating. She met us after hours as we were coming from Port Elgin, ON. Knowing that we were not from the town, she had all the paperworks ready so all we had to do is pick up the keys and head back on the highway enjoying the new car! From the initial inquiry via their website to picking up the car was handled very sincerely & professionally. Stephanie was also very prompt with her replies. She amazed us with her great people skills. She is also very caring and friendly. It was nice to be with someone that I was actually able to chat with! I usually look forward to "car-buying" with great fear as we had many unpleasant memories from past. So, I was prepared for it this time also but Stephanie surprised us...she made the process so simple, flawless and very memorable. I can truly say... we were fortunate that you helped us with the purchase. Thanks once again for everything...especially your kindness & dedication. We have had many cars in our lifetime, went to numerous dealers but we never-ever had such a positive and memorable experience! From the moment we entered at the Lexus of London we were made to feel very welcome and important. I will be making the drive from Port Elgin to London for all my future repairs and oil changes. I strongly recommend to anyone who is planning to purchase Lexus.....to contact "STEPHANIE SHEARBY" at the "Lexus of London". After the initial inquiry with Stephanie ....I can bet you that .....you will not go back to any other dealerships again! More

My wife and I were very pleased with the excellent service of Lexus of London. All personnel we dealt with we cordial and very helpful. Chris Pinelli was our first contact who was very professional service of Lexus of London. All personnel we dealt with we cordial and very helpful. Chris Pinelli was our first contact who was very professional and gave us great assistance. Allan Calvert was helpful for us in choosing the model and was knowledgeable about the different makes we were looking at. Adam McCallum and Romeo Nissan where extremely helpful with regards to maintenance for our other car and offered they're expertise with purchasing our new GS. A.J. Blitzstein was patient with us and showed us key features of our new GS upon pick up of the vehicle. Joe Mazzella was helpful in recommending the owner protection services. Thank you again to all of your help and look forward to seeing you all in the future! More

Romeo Nissan was professional in every sense of the word . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home . He was also very courteous and kind. He returned all calls promptly, even when his shift had ended. Allan Calvert delivered our battery to our home in Sarnia on his own time which we really appreciated. we would feel very comfortable about recommending Romeo to anyone we know who needs automobile service and will definitely return ourselves as required. Sincerely Bill and Sari Logan More

After Internet research and visiting several local Dealerships, Lexus of London's Stephanie Shearsby promptly responded to my UNHAGGLE Internet inquiry and within an hour of meeting with her at the De Dealerships, Lexus of London's Stephanie Shearsby promptly responded to my UNHAGGLE Internet inquiry and within an hour of meeting with her at the Dealership and test-driving the car, I accepted their written quotation and the beautiful white-on-black Lexus GS 350 - F-Sport was delivered to me three days later, all serviced with the Dealer-applied rustproofing, paint and stone-chip protection, etc. If all of the Lexus of London people are of the caliber of those I've met during the sales process, I can look forward to a happy relationship. I've owned some pretty nice cars in my time and the GS promises to be the best. RalphM More

Al Calvert advised my wife and me about re leasing a new es 350. Al was highly informative, competitive and everything a consumer expects from a premier dealership as Lexus. The vehicle delivery was complet es 350. Al was highly informative, competitive and everything a consumer expects from a premier dealership as Lexus. The vehicle delivery was completed by Tom who provided full detailed car controls tutorial. The car had many upgrades fron 2010 which Tom highlighted fully. He also completed the final documents.....again explaining everything fully. To summarize ....superior sales people made our re lease process completely satisfactory. More

I and My wife were extremely satisfied and impressed with the level of service received at this Dealership. Stephanie was refreshing to deal with. She showed transparency, honesty, professionalism and made u the level of service received at this Dealership. Stephanie was refreshing to deal with. She showed transparency, honesty, professionalism and made us feel very comfortable with the whole process of buying our pre-owned Lexus ES 350. She met with us for a test drive when it was convenient for us, even though it conflicted with her day off! That is dedication...and we appreciate that. We would definitely recommend Stephanie to our friends. It was a pleasure dealing with Joe who secured financing for us and also professionally handled our preference concerning license plates. He was easy to work. We met John, the Service Manager, and he was extremely approachable and reassured us that the ES350 was properly inspected by certified Lexus technicians. The individuals that we worked with made our whole experience painless. We would definitely recommend Lexus of London. More

Have just purchased a new IS 350 AWD. Our entire purchase experience was great. AJ was knowledeable, did not pressure us at all and gave us a great deal. Love the car! experience was great. AJ was knowledeable, did not pressure us at all and gave us a great deal. Love the car! More

I went to Lexus of London upon recommendations of others and also because I know a few of the employes through my job. I was looking to buy a Honda Accord and a few of the other persons who I knew that work and also because I know a few of the employes through my job. I was looking to buy a Honda Accord and a few of the other persons who I knew that worked at dealerships were not being very helpful in my search for my car and as soon as I went to Lexus Mat was very helpful immediately unlike the other companies I had dealt with.They talked me through selling my other car and gave me many options when it came to new cars but I knew my car when I saw it, its the car I have wanted for so many years!!! Everyone was so helpful through the process from financing, to getting an auto starter installed to making sure i understood all of the paperwork and conditions. I could not be any happier and would be back to see Mat Granger anytime I need sales assistance for a new car and would recommend him to anyone, although i plan on keeping my Honda for awhile!! I couldn't be happier with my purchase, I love my new Honda Accord!!! Thanks Mat and John!!!! More

Recently, we dealt with Matthew Granger when purchasing a 2013 Lexus Rx350 through the Lexus of London dealership. Matt is an excellent salesperson, personable, knowledgeable and thorough. I emailed Matt ma 2013 Lexus Rx350 through the Lexus of London dealership. Matt is an excellent salesperson, personable, knowledgeable and thorough. I emailed Matt many times over several months while investigating different Lexus vehicles and offers. He always responded quickly and searched for the best deal for us. Matt emailed me about a great deal on one of their last 2013 Rx350's at the dealership and after a quick visit to the dealership we purchased that vehicle. After we purchased the vehicle, we visited family in Owen Sound and experienced a rather harrowing drive home through freezing rain. The Lexus all wheel drive system provided great traction on the icey road surface, but we were unsure about the appropriate settings for the defrost and deicer controls. When we emailed Matthew Granger about these settings he asked us to phone him and he walked us through the appropriate settings for the vehicle. Great personal service even after the purchase of your vehicle! I highly recommend both Mathew Granger and the Lexus of London dealership Jim Robertson More