Lexus of London

I went to the dealership with a problem with my 2003 Lexus GS430 on the advice of Al Farmer in the parts dept. I was going to purchase a exhaust converter and he advised me to see Adam McCallum for anot Lexus GS430 on the advice of Al Farmer in the parts dept. I was going to purchase a exhaust converter and he advised me to see Adam McCallum for another opinion on what I really need to fix my car. That was great advice as the repair was under $200.00 instead of the over $1500.00 I was expecting. While I was waiting in the dealership for my repairs to be completed I was looking at the new cars in the showroom, there I met John Braddon he was very pleasant and showed me a few different models with no pressure to buying. I should say I was not really thinking of buying a car at that time, but he took me on a test drive and game me all the info on a ES300h I fell in love with the car and after a visit to the dealership with my wife we decided to order the car in the 2014 model year. Just after that and before we signed the deal I got very ill and almost succumbed to this illness, during this time my wife had spoke to Mr. Braddon and was told they were ordering the car for us and we didn't need to do anything other that get well and if we still wanted to proceed with the purchase just come in at that time and they would do the rest. I have been in the automotive business over 35 years and I know this was over and above what is normal, I would like to say Lexus of London are people that really care about people and not just there to sell and fix cars. My wife and I would like to thank Mr. John Braddon, Al Farmer, Adam McCallum and Mark Eisan for all there personal care and attention to our needs,and still months after our delivery of our wonderful automobile they are so personable. I must also add that every time we set foot into Lexus of London the entire staff in every area make you feel so special thank you everyone what a great experience. All the Best Chuck and Linda Root More

It was my first time buying a car from a dealership and Stephanie was great in making it a very good experience. I was nervous about buying a car in London since I live in Oakville but Stephanie made the e Stephanie was great in making it a very good experience. I was nervous about buying a car in London since I live in Oakville but Stephanie made the experience very easy for me and sent over everything by email all I had to do was sign the papers when I came to pick up the car. I recommend this dealership to anyone as they are very helpful and they actually care about your needs as a buyer they are not all about the sale like some dealerships.Stephanie was very patient with me as I ask a lot of questions and explained everything thoroughly making sure I understood and asking if she needed to clarify any details to give me the piece of mind which I appreciate. I also want to thank the financial manager Joe who took time on his day off to help us get a better rate for financing. That's what I call great service! More

First I really love the car that I bought in Lexus of London. Jack gave me really good suggestion which helped me a lot. I am really happy to be with Jack. This is my first vehicle in my whole life. He i London. Jack gave me really good suggestion which helped me a lot. I am really happy to be with Jack. This is my first vehicle in my whole life. He is definitely the best person who you can trust in Lexus of London. I enjoy my Lexus so much and my purchasing experience with Jack. More

Matt was fantastic to deal with... he exceeded our expectations of the buying experience! I would definitely recommend buying a vehicle from Lexus of London.... we will be buying our second from them expectations of the buying experience! I would definitely recommend buying a vehicle from Lexus of London.... we will be buying our second from them very shortly. More

After an extremely cold night, my parking brake froze. I thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehi thought I managed to free it on my own, but for reassurance, I spoke with Romeo Nissan, service consultant, and he suggested for me to bring the vehicle in. They took me right away, and although I had to rush off to work, the courtesy shuttle took care of me. At the end of the day, much to my surprise, the dealership had cleaned out the salt and sand in the interior, examined and serviced the parking brake assembly, and there was no charge. I was expecting to pay for the service required, but, the thoughtfulness and kindness received was priceless. This is service above and beyond the standard of care in todays world. Thank you very much, I will definitely pass on my experience to all who will listen. More

We have just leased our third Lexus ES350. We have dealt with Tom Hiscott for the current and previous lease transactions. Tom is great to work with. The dealership is very friendly and service is timely. with Tom Hiscott for the current and previous lease transactions. Tom is great to work with. The dealership is very friendly and service is timely. More

Service appointment times are normally within a day or two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost a two. Service personnel are knowledgeable about product, and excellent at explaining work required. Wait times are reasonable and loaners are almost always available. Waiting area is comfortable with coffee etc. and papers available. More

This was our first experience at Lexus, but not our first luxury SUV. Our experience was superior to any we've had in the past. Tom was knowledgeable, helpful, and very responsive throughout the process of luxury SUV. Our experience was superior to any we've had in the past. Tom was knowledgeable, helpful, and very responsive throughout the process of looking around the dealership, test-driving, and eventually purchasing our RX 350. He really knew the vehicle, and answered all of our questions whether in person or by email. We would definitely recommend Lexus of London, and specifically Tom, to anyone in the market for a new vehicle. More

Overall a great experience. Very friendly and knowledgeable sales associates. Gave a very helpful tutorial of all features and how to use them on the new vehicle. New vehicle was detailed to perf knowledgeable sales associates. Gave a very helpful tutorial of all features and how to use them on the new vehicle. New vehicle was detailed to perfection upon pick up. More

Recently we purchased our vehicle at Lexus of London. It was a delightful experience, the showroom was impeccable, great level of service. Our salesperson Tom Hiscott was very professional and personable. M was a delightful experience, the showroom was impeccable, great level of service. Our salesperson Tom Hiscott was very professional and personable. Must mention also Joe Mazzela, business manager, definitely an asset to the company as well. Thank you for fulfilling all our expectations. We congratulate you on outstanding customer focus. Sincerely, Frank & Helena Ganhadeiro More