Lexus of London

A good dealer Jack Ji is a very friendly, patiently and helpful dealer in Lexus of London. The amazing thing is Jack speaks both English and Chinese which is Jack Ji is a very friendly, patiently and helpful dealer in Lexus of London. The amazing thing is Jack speaks both English and Chinese which is very helped for a new family when first time arrived in London. He explained every single detail patiently before and after the purchasing. Thank you, Jack and Lexus of London. More

EXCELLENT CUSTOMER SERVICE LEXUS OF LONDON is one of the best dealership that I have even been, it is magnificent and I felt comfortable every time i visit there. they have an e LEXUS OF LONDON is one of the best dealership that I have even been, it is magnificent and I felt comfortable every time i visit there. they have an excellent and profession team that provided me an great advices when I was having my new lexus. and especially for the agent I work with, JACK JI, who is really considering the need of the customer. More

Always great advice and service I've had my car serviced by Lexus of London for over a year now after having moved from Waterloo. Since coming to Lexus of London Karen, Romeo and th I've had my car serviced by Lexus of London for over a year now after having moved from Waterloo. Since coming to Lexus of London Karen, Romeo and the rest of their team have always handled all of my requests, questions, and my car with the utmost respect and care. They've always offered alternatives but when doing so they have given me both the pro's and the con's with every service or repair. I can't imagine taking my car to anyone else! More

Excellent Service I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, I would like to acknowledge the excellent level of service provided by Karen Campbell at Lexus of London. Karen is extremely knowledgeable, friendly, professional, and accommodating from the time of booking through to completion of service. She takes the time to thoroughly explain the recommended work as well as what was done per the invoice. Karen has also gone above and beyond in answering questions on the phone and in the dealership by providing assistance with a loaner car when needed and showing me how to address smaller issues with my key fob, window washer fluid refill, and others. Thank you Karen! Nancy More

Purchase of Used Lexus Overall the experience was very efficient and expertly handled. All questions were answered in a very friendly manner. The staff couldn't be any more Overall the experience was very efficient and expertly handled. All questions were answered in a very friendly manner. The staff couldn't be any more helpful if they tried. More

I had a very pleasant sales process and received excellent customer service. The sales person was very knowlegeable and courteous. He explained options and financing terms very well. The dealer w excellent customer service. The sales person was very knowlegeable and courteous. He explained options and financing terms very well. The dealer was able to locate a car for me very quickly and went above and beyond to get it for me. They even gave me a free of charge brand new Lexus as a loaner until my car was ready. The car was delivered as agreed in perfect condition will all paperwork ready to go. Tom showed us how to work everything and was very genuine in thanking us for the business. I look forward to many years of working with Lexus of London. More

We have bought two Lexus at this dealership and have had only fantastic service! Stephanie explained everything extremely well and set all of the controls, linked our phone etc. We very much appreciate th only fantastic service! Stephanie explained everything extremely well and set all of the controls, linked our phone etc. We very much appreciate this dealership! We would recommend it to anyone. More

We were very satisfied with the service and price given to us. Mat Granger was very helpful and friendly in his dealing with us. we would not hesitate to recommend London Toyota/Lexus. to us. Mat Granger was very helpful and friendly in his dealing with us. we would not hesitate to recommend London Toyota/Lexus. More

I just leased a new 2014 IS250 and I had an extra key from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did t from the 2010 IS250 that I just traded in. I wondered if this key could be programmed to the new IS. After I explained the situation to Adam he did the research and investigation immediately and got back to me. He advised has the Smart Key Codes been the same it may have been possibility. I have been servicing my Lexus vehicle at Lexus of London for several years now and I have to say that no matter what the circumstance Adam has gone out of his way to make my experience exceptional! Thanks Adam for all your efforts. Steve Pineau More

It was time to begin looking for a new car as my wife's 2010 IS was coming off lease in Aug 2014. I was starting my search early but I like to investigate all the new options thoroughly before I mak wife's 2010 IS was coming off lease in Aug 2014. I was starting my search early but I like to investigate all the new options thoroughly before I make the final decision. Mat advised me that there were great improvements in the 2014 IS so I took him up on his offer to take it for a test drive. What an improvement! Mat made the entire experience painless from keeping me in the loop as to when the car would arrive to the delivery date. Then when it came to signing all the paperwork he was very organized. Thanks Mat for all your patience and effort Sincerely Steve Pineau More