Lexus of London

Great Experience We have purchased multiple cars from this dealership over the past ten years. We have also serviced our cars here. We come back because of the friendl We have purchased multiple cars from this dealership over the past ten years. We have also serviced our cars here. We come back because of the friendly sales, service and parts staff who provide us with the excellent customer service. More

A very positive experience. Stephanie was the right person to meet me at the door. She is positive, enthusiastic, knowledgeable, professional, confident, but laid back enough. Stephanie was the right person to meet me at the door. She is positive, enthusiastic, knowledgeable, professional, confident, but laid back enough. That is here desire to make a sale did not come into conflict with my personality which reacts very negatively to pressure or aggression from a sales person. She sold me! More

Stephanie Shearsby was a pleasure to work with. I purchased a new vehicle and dealt with Stephanie Shearsby. She was professional, cheerful, knowledgeable and very enthusiastic. She went out of he I purchased a new vehicle and dealt with Stephanie Shearsby. She was professional, cheerful, knowledgeable and very enthusiastic. She went out of her way to make me feel welcome and to ensure that I was completely satisfied. She is a valuable asset to her dealership. More

Always a great experience Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it wa Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it was Karen who found out that I wanted new floor mats but didn't want to pay for a full replacement set. She went on a hunt and found some that were already at the dealership. I was able to get the set for a better price. The only trouble I have is with the phone system. You have to know the number for the person you want to talk to, and if they aren't there you have to leave a message. I would prefer to have an option to connect with another customer service person rather than have to wait for a call back. Just a suggestion. More

Great pleasant experience I have worked with Allan over 10 years having first bought my Lexus. Since then we bought my wife's Lexus & then I bought my new Lexus from Allan. I have worked with Allan over 10 years having first bought my Lexus. Since then we bought my wife's Lexus & then I bought my new Lexus from Allan. Allan's service has just been par excellence and he newer pushed for a particular model etc. and was very helpful in accommodating my requests. He even arranged for my old car to be certified and safe-tied so that my friend could come there and pick it up. No wonder I went to London though I live in Richmond Hill now. Overall a great service and very pleasant experience. I would strongly recommend Allan & Lexus of London. More

Trouble in Tenesee Rob, 08 RX 350 Experienced 3 sensor lights come on in bad weather in Tennessee mountains, returning from vacation, spoke with Romeo Rob, 08 RX 350 Experienced 3 sensor lights come on in bad weather in Tennessee mountains, returning from vacation, spoke with Romeo the service adviser who took the time to explain my options and possible problems and that if I could get to a dealer- contact him any time with the codes to verify the diagnosis. I was extremely impressed with the manner in which Romeo showed concern and professionalism toward my frustration with my drive-ability issues. Customer service is alive and well at Lexus of London!!! Thanks again Romeo! Made it home safe More

Lexus RX350 Tom understands the key to a great customer experience is great customer service. He is very personable and professional and goes out of his way to e Tom understands the key to a great customer experience is great customer service. He is very personable and professional and goes out of his way to ensure all details are looked after - which is wonderful for a busy working professional. Thank you - the Lexus RX350 is fantastic ! More

Great experience, and service. When visiting Lexus of London I had a great experience. Stephanie was very friendly and provided all the information I needed for my purchase. When so When visiting Lexus of London I had a great experience. Stephanie was very friendly and provided all the information I needed for my purchase. When something wasn't available on the site (interior pictures of the car), I was emailed them within 10 minutes of the request. She was right on top of things, and made the whole car buying experience a friendly one. Would definitely recommend to anyone looking for great customer service and a friendly atmosphere. More

Smooth and Pleasant experience During the process for buying my car, Jack was being appreciate, and help a lot on choosing my car and giving really good advises. After every meeting During the process for buying my car, Jack was being appreciate, and help a lot on choosing my car and giving really good advises. After every meeting, he always give us a ride to home and come to our place before every meet. This guy makes me feel that he is really consider about me and care about my experience and feeling. More

Excellent I cannot say enough good things about Lexus of London. I have been driving a Lexus for 4 years now and have had a positive experience with every aspec I cannot say enough good things about Lexus of London. I have been driving a Lexus for 4 years now and have had a positive experience with every aspect. I dealt with Toyotatown before this and had a similar great experience The Lexus dealership is excellent at ensuring I am happy - right from the time I arrive , during my services and through the second lease I have had with them. More