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Lexus of London
London, ON
3,642 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,642 reviews
April 30, 2015
"Knowledgeable, professional and courteous" From reception to sales my experience was a pleasant one. Stephanie answered all my questions with confidence. She is knowledgeable about the vehicles From reception to sales my experience was a pleasant one. Stephanie answered all my questions with confidence. She is knowledgeable about the vehicles she sells and the competition as well. More
by Derek
Employees Worked With
Helpful April 30, 2015
Very good service I bought a new car from Jack Ji, he is awesome guy who gave me excellent service and good advises. And he is knownledgable salesperson of car. I bought a new car from Jack Ji, he is awesome guy who gave me excellent service and good advises. And he is knownledgable salesperson of car. More
by Wade
Employees Worked With
April 30, 2015
Awesome Experience by Jack's Professional Service I am so exited that now I have a new friend ( Jack Ji) in the process of my Lexus purchase. He is very professional, knowledgable, thoughtful and pati I am so exited that now I have a new friend ( Jack Ji) in the process of my Lexus purchase. He is very professional, knowledgable, thoughtful and patient. I definitely will recommend Jack to my friends who wanna buy great cars. More
by KaireaL
Employees Worked With
April 30, 2015
Highly Recommended The most professional advice for car purchase I have ever received is from Jack. I was looking for a family car and I didn't have any driving experien The most professional advice for car purchase I have ever received is from Jack. I was looking for a family car and I didn't have any driving experience with Lexus. Jack helped me find my dream car. It is my best time to buy a car from a dealer ever. More
by Kliz
Employees Worked With
April 29, 2015
Prompt, timely, courteous, professional, and knowledgeable I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus o I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus of London are always courteous, professional, and knowledgeable in terms of making recommendations for both my service, and future vehicle, needs. It is always a pleasure to deal with Alan and Romeo! They are truly trusted advisors. More
by Bruce Woods
April 26, 2015
Outstanding From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. W From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. We waited for our appointment with Stephanie and through no fault of hers she was running late. She did come out to introduce herself and gave us the keys to the vehicle we were there to test drive. We were treated very well by all the staff we met that day. Great teamwork by all staff is very noticeable ! More
by Barb
April 21, 2015
"EXCELLENT EXPERIENCE" When visiting Lexus of London I had a great experience. Romuo was very friendly and provided all the information I needed . He is always available to When visiting Lexus of London I had a great experience. Romuo was very friendly and provided all the information I needed . He is always available to help with any concerns I would absolutely recommend Romio and Lexus of London Thanks ROMIO. More
by stan
Employees Worked With
April 07, 2015
Pleasant Experiance Everyone we met at the Delership were very friendly. Sue made the whole transaction easy and straight forward. We purchased a beautiful used car at a Everyone we met at the Delership were very friendly. Sue made the whole transaction easy and straight forward. We purchased a beautiful used car at a very fair price. Sue, we would highly recommend you and we will return to see you when ready for our next car. Thanks Randy & Mary- Anne Watson More
by Randy
Employees Worked With
April 07, 2015
Awesome experience start to finish Everything about my experience was 5 star - they really know the meaning of red carpet service. When everyone at the dealership calls you "guest" rat Everything about my experience was 5 star - they really know the meaning of red carpet service. When everyone at the dealership calls you "guest" rather than "customer", it is more than something they have been trained to say - they really mean it. I would certainly recommend this dealership to anyone in the market for a car. More
by AVS
Employees Worked With
March 31, 2015
Great new car experience with Tom I've just picked up a new Lexus from Lexus of London. Tom Hiscott was/is a pleasure to deal with. He's very knowledgeable and could not have been mo I've just picked up a new Lexus from Lexus of London. Tom Hiscott was/is a pleasure to deal with. He's very knowledgeable and could not have been more helpful. John Davidson. More
by jfd14
Employees Worked With
Tom Hiscott
