Lexus of London

1st Lexus We recently purchased a 2017 NX200t from Lexus of London. We had the pleasure of working with sales representative- Sue Vincent. Sue is very knowled We recently purchased a 2017 NX200t from Lexus of London. We had the pleasure of working with sales representative- Sue Vincent. Sue is very knowledgable about the features of the NX200t, answered all of our questions and didn’t make us feel rushed during the decision/purchasing process. Sue and the staff at Lexus of London are very professional and welcoming- I would recommend the Lexus of London team. Michelle T More

Great experience I had a great experience, the sales person who helped me was really approachable and knowledgeable. I was wasn't sure exactly what I was looking for b I had a great experience, the sales person who helped me was really approachable and knowledgeable. I was wasn't sure exactly what I was looking for but Rick was really patient and I didn't feel pressured into making a purchase. More

New Lexus Recently picked up my new IS350. Worked with Rick Watson who gave me all of the information I was looking for and the team was fantastic to deal with. Recently picked up my new IS350. Worked with Rick Watson who gave me all of the information I was looking for and the team was fantastic to deal with. Thumbs up to Lexus of London. More

5 DIAMOND SERVICE There are not enough words to express our gratitude to Stephanie and the team at Lexus of London. It was such a pleasure dealing with Stephanie! She w There are not enough words to express our gratitude to Stephanie and the team at Lexus of London. It was such a pleasure dealing with Stephanie! She went out of her way to make sure all of our needs were met at a timely fashion. Her friendly demeanor and professionalism made buying a car a painless process. I will definitely be recommending others to her. It was so refreshing to meet a person that truly takes enjoyment in meeting the needs of the customer in such an effortless and genuine way. Stephanie keep doing what you do best.... your passion for putting your customers first truly is appreciated and certainly does not go unnoticed. Your friendly smile lights up the room and certainly makes your customers feel at home and welcome each and everytime we see you!!! THANKS AGAIN FOR YOUR 5 DIAMOND SERVICE!!!!! It's greatly appreciated!! Mary Dicicco More

Great Experience and felt welcomed! I'm just an average Joe trying to see a how a luxury suv is like. The moment I walked into the dealer I receive a warm welcome from Sue unlike other l I'm just an average Joe trying to see a how a luxury suv is like. The moment I walked into the dealer I receive a warm welcome from Sue unlike other luxury dealers where they just stare at you. My Sale Rep. Sue is really informative and guide me through all the options there is to help me make the best choices to make my purchase. Definitely give Lexus London a try then you'll know what I mean. More

A GREAT SERVICE AND TEST DRIVE This is the first time that I went to LEXUS. It was very good test drive experience. The employee gave me enough information about the vehicles that I This is the first time that I went to LEXUS. It was very good test drive experience. The employee gave me enough information about the vehicles that I want to know. The service is great and very comfortable. The dealer is excellent and friendly. More

Exceptional Experience I came to Jack with a lot of questions when I started my new vehicle shopping. Jack is not only an expert in Lexus cars but also has profound knowledg I came to Jack with a lot of questions when I started my new vehicle shopping. Jack is not only an expert in Lexus cars but also has profound knowledge about other brands. He gave a very great comparison, pros and cons between similar brands. It was a great pleasure during the whole process of purchasing the new vehicle. Jack also followed up promptly a few days after I had the new car. Great service! More

Service Beyond Belief After being ignored at several car dealerships in my own area or told "it is online" to questions when I did speak to a salesperson, I decided to take After being ignored at several car dealerships in my own area or told "it is online" to questions when I did speak to a salesperson, I decided to take my son's advice and meet with his salesperson at Lexus of London. Sue Vincent was a delight to deal with. Her friendly manner and detailed knowledge of the cars immediately let me know I was speaking with a professional. She listened to my questions and understood my priorities and needs in the car I would choose. Her advice was very much appreciated and she never pushed me to make a decision. Driving the cars convinced me that the decision I was about to make was the right one and her manner made me feel I was being treated honestly and with respect. Once my decision had been made and the paperwork completed, I dealt with Kylie Burridge in the finance department. An issue came up with my trade in and I sent Kylie an email on the Sunday evening of a long weekend, expecting a reply when work resumed on the following Tuesday. To my shock, I heard back from her within minutes and she solved the problem for me that evening and handled the changes wonderfully over the coming days. The manager, Chris, also helped me out in a very timely manner and that was greatly appreciated. When I went back to the dealership to pick up my new car, Lauren, the delivery specialist, spent an extended period of time acquainting me with all the exciting features of my hybrid car and was excellent at explaining all the hi-tech features which I am now enjoying. I was also introduced to the ladies at reception and the service manager, Romeo, who will be so helpful in the future. And before I left the dealership, other salespeople congratulated me on my new car. I have raved about the service and experience ever since and feel like I am now a member of a new family at Lexus of London. Definitely a superlative experience and well worth the two hour drive!!! Thanks so much to Sue and her team of experts. You are the best... More

Great service..freindly and prompt Excellent dealership..bought a used RX 350 in Waterloo brought it to London for service from Woodstock. did not know the history of the car but Romeo Excellent dealership..bought a used RX 350 in Waterloo brought it to London for service from Woodstock. did not know the history of the car but Romeo Nissan quickly brought up the history of all service done. Recommended service updates and recommended and found necessary repairs required. Followups were done by Karen and new tires were ordered and recommended by Andy. very satisfied now that my used vehicle is up to date and like new. A comforting experience for a senior citizen. Well done!..Rick Rankine More

An Unbelievably Pleasant & Stress-free Car Purchase Having purchased vehicles from two different luxury car dealerships in the past, I can say with absolute certainty that the experience at Lexus of Lo Having purchased vehicles from two different luxury car dealerships in the past, I can say with absolute certainty that the experience at Lexus of London is far superior to anything I've been presented with previously. The team is truly committed to creating a comfortable setting for you to make the best vehicle decision for yourself without any pressure. The vehicles speak for themselves, they are beautifully designed, have the absolute best safety features and handle the road exquisitely. But in order to offer the best possible luxury experience, it ultimately comes down to the people. Sue, Kylie and Lauren are all incredibly knowledgeable about the products they offer. Sue and Kylie, whom I worked with through the purchase setup, were both focused on my needs; offering me options and giving me the time to make the decision that worked for me. Everyone I encountered at Lexus of London, including Allan and Romeo, were exceptionally and genuinely kind. Each one of them shared in my excitement and as I left the dealership with my brand new RX350 they all wished me well and said have a safe drive home. Working myself for a company that has a strong safety culture, this last line is important. Lexus as a corporation is committed to high safety standards but your commitment is only as good as the culture in which you create. Each and everyone of the people I spoke with at Lexus of London said have a safe drive home; that speaks volumes to the strength of their safety culture. I've always felt that I never had that full luxury experience with previous vehicles I owned, but now that I'm with Lexus of London, I feel like I've found my home :) More