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Lexus of London
London, ON
4,384 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,384 reviews
April 26, 2018
Always Amazing!! I have always trusted Lexus of London with my 2011 RX350. They’re the BEST at what they do, honest and truth worthy. Each and every person you inter I have always trusted Lexus of London with my 2011 RX350. They’re the BEST at what they do, honest and truth worthy. Each and every person you interact with (from customer service, reception, or sales agents) is friendly, courteous, and respect every client. It’s a wonderful place to go to, and I never question anything from them. More
by Amz1981
April 26, 2018
Experience with Lexus London Overall, really pleasant experience with London Lexus. Helen, Jack, and Kylie are professional, friendly and patient. They help me to pick my favorite Overall, really pleasant experience with London Lexus. Helen, Jack, and Kylie are professional, friendly and patient. They help me to pick my favorite car and also give me some useful tips. They are really helpful. Thank you, Lexus of London! More
by MikeZyx
Employees Worked With
Helen, Jack Ji, Kylie Ellis
April 26, 2018
Great Service I recently had my Lexus nx200 in for an oil change. The service was great! Staff was friendly and knowledgeable! We were provided with a loaner car to I recently had my Lexus nx200 in for an oil change. The service was great! Staff was friendly and knowledgeable! We were provided with a loaner car to use while our car was being serviced. We couldn’t ask for more! Thank You! M. Toutant More
by Michelle T
Employees Worked With
Karen Campbell
April 26, 2018
Leasing a new Lexus RH450H Exceptional customer service, attentive and helpful. I can tell Rick takes pride in ensuring his customers are his #1 priority. Always available to a Exceptional customer service, attentive and helpful. I can tell Rick takes pride in ensuring his customers are his #1 priority. Always available to answer questions and very responsive to emails and text inquiries. I was taking care of initiating this car lease on behalf of a client of mine and I know she is extremely happy with her vehicle. More
by Life Made Easier Personal Concierge
April 25, 2018
Excellent Had a fantastic experience purchasing my very first Lexus and working with Rick and Kylie. Would recommend highly. Thanks for making it such a positiv Had a fantastic experience purchasing my very first Lexus and working with Rick and Kylie. Would recommend highly. Thanks for making it such a positive and smooth process! More
by Munchman
April 25, 2018
Take Care of owners This dealership provides the quality Lexus sericing that owners expect at competitive prices. They know many owners by name on sight and do everything This dealership provides the quality Lexus sericing that owners expect at competitive prices. They know many owners by name on sight and do everything they can to make sure you are pampered while you wait. More
by Jefrankel
April 25, 2018
Great service and experience Being a small business owner, I look for the little details of a buying experience. Sue and the team at Lexus of London we’re great! I really felt as Being a small business owner, I look for the little details of a buying experience. Sue and the team at Lexus of London we’re great! I really felt as though they cared about my concerns and weren’t trying to ram an overpriced car down my throat. All of my needs were met from the car, to the financing, to even the warranty. They listened to me and heard what I said. Thank you so much Sue! More
by G0G0volvo
Employees Worked With
Kylie Burridge, Lauren Rossini, Sue Vincent
April 23, 2018
Quality service at Lexus of London Was into the dealer for service a week ago to get my summer tires on as well as winter fall out remover. They did the usual once over and noticed my f Was into the dealer for service a week ago to get my summer tires on as well as winter fall out remover. They did the usual once over and noticed my fronts brakes were getting to point of requiring work. This work was just completed. I was impressed with the way everything was handled...from the service loaner vehicle to the actual services performed. My RX always feels like new again after it's been in for service. Thanks for taking care of me!! More
by stevepineau
Employees Worked With
April 22, 2018
Excellent service Rob Ellsworth was very helpfull and took the time to answer all my questions. I was impressed with the information and guidance he has given. I am ver Rob Ellsworth was very helpfull and took the time to answer all my questions. I was impressed with the information and guidance he has given. I am very happy with the friendly and courteous service. More
by Richard
Employees Worked With
Rob Ellsworth
April 20, 2018
Excellent sale Jack is the best salesman I have ever seen. He has a sincere attitude towards customers, also with a clear understanding of the car, and I will recomm Jack is the best salesman I have ever seen. He has a sincere attitude towards customers, also with a clear understanding of the car, and I will recommend more people to buy a car though him More
by QWE-123
Employees Worked With
Jack Ji
