Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,383 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,383 reviews
February 03, 2019
Knowledgeable, Professional and Pleasant Lucky for me my Autotrader lead was answered by Sue. I was window shopping and had several questions regarding warranty, financing and models. Sue inv Lucky for me my Autotrader lead was answered by Sue. I was window shopping and had several questions regarding warranty, financing and models. Sue invited me to come in and try things on for size. I never felt more comfortable with a salesperson to date. NO pressure just patience and quick responses to my email enquiries. Sue is very knowledgeable in her product and very professional and pleasant to boot. THANKS Sue! More
by Karen
Employees Worked With
Sue Vincent
February 03, 2019
First Class I had a great experience dealing with Lexus of London. I would recommend anyone looking for a Lexus, this is the place to go. Very friendly and accom I had a great experience dealing with Lexus of London. I would recommend anyone looking for a Lexus, this is the place to go. Very friendly and accommodating. No high pressure sale’s. This is my second Lexus and I could not be happier with the quality service I have received from the sales, service and finance departments. More
by Curlyguy
Employees Worked With
Karen Campbell, Tom Hiscott, Kylie Ellis
February 02, 2019
Great service I only needed an oil change this time. I did not have to wait for my service person. He dealt with my service request efficiently and quickly. The wai I only needed an oil change this time. I did not have to wait for my service person. He dealt with my service request efficiently and quickly. The waiting area is very comfortable, and easy to browse around the showroom. I also appreciate the car wash. More
by SusanC
Employees Worked With
Henry Gao
February 02, 2019
Car dealership The London dealer was excellent. They treated us well. They went out of the way to get the color we deaired. Rick was excellent and professional. The London dealer was excellent. They treated us well. They went out of the way to get the color we deaired. Rick was excellent and professional. More
by Rachna
Employees Worked With
Other Employees :
Allan, Allan Calvert, Adam McCallum, Henry Gao
February 01, 2019
Wonderful Nice people help us a lot! We feel very comfortable! They are very professional, kind and friendly. They helped us find the best way to get the new ca Nice people help us a lot! We feel very comfortable! They are very professional, kind and friendly. They helped us find the best way to get the new car. Thanks! More
by oldcardead
Employees Worked With
Larry, Jack Ji
January 31, 2019
Great service!! Great positive experience with great sales staff!! Very knowledgeable on the product and services! Rick was great to deal with and although I was not Great positive experience with great sales staff!! Very knowledgeable on the product and services! Rick was great to deal with and although I was not ready to purchase… I did not feel pressured into buying anything… Thank you Rick! More
by ReizaK
Employees Worked With
January 31, 2019
Sales Great job, good services with kind patient, with professional knowledge to let customer be familiar with the vihicle’s key types and all kind of speci Great job, good services with kind patient, with professional knowledge to let customer be familiar with the vihicle’s key types and all kind of specifications. More
by Dish,dish123
Employees Worked With
Larry, Jack Ji
January 31, 2019
comfortable service, joyful experience Jack introduces all details of this vehicle. Whenever I comtact with him about questions, he explained everthing patiently. Besides, he helps me look Jack introduces all details of this vehicle. Whenever I comtact with him about questions, he explained everthing patiently. Besides, he helps me look for some good deals. He is a very nice guy. More
by Dopoer7997
Employees Worked With
Larry, Jack Ji
January 31, 2019
excellent experience nice salesman , best service, a good experience to buy my car. Sales spent a lot of time and gave me advices to help me choose the best car. nice salesman , best service, a good experience to buy my car. Sales spent a lot of time and gave me advices to help me choose the best car. More
by 6338886gyl
Employees Worked With
Jack Ji
January 31, 2019
Excellent Service I am happy to bring my car in for service to Lexus of London. They are always friendly, willing to help with my question and I feel I am reasonably ch I am happy to bring my car in for service to Lexus of London. They are always friendly, willing to help with my question and I feel I am reasonably charged for the work performed. I will continue to bring in my car for service. More
by GUB
