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Lexus of London
London, ON
4,306 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,306 reviews
April 04, 2019
Excellent service! Highly recommended Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim c Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim changeover to summers and fall out paint clean up. The 2017 RC now looks like new again. Thanks for your ongoing commitment to the exceptional customer experience! More
by stevepineau
April 03, 2019
Lexus 300 NX I took delivery on April 2 of my new Lexus 300 NX. The entire experience was excellent.I was treated vey professionally and in a very friendly manner I took delivery on April 2 of my new Lexus 300 NX. The entire experience was excellent.I was treated vey professionally and in a very friendly manner Special thanks to Sylvia Donovan,Lauren Rossini and Kevin Gittens John More
by John
Employees Worked With
Sylvia Donovan,Kevin Gittens, Lauren Rossini
April 02, 2019
friendly people Very friendly staff , professional experience, excellent reception, caring staff and reasonable bill. I been waiting at the reception and the young la Very friendly staff , professional experience, excellent reception, caring staff and reasonable bill. I been waiting at the reception and the young lady in charge of my service has come and apologized for the little delay due to the car’s computer checking. I will definitely come again. More
by LAILA
April 02, 2019
Quick, Easy and Friendly Rick was very helpful in the process, explaining the features and benefits of the vehicle. He took time to ensure I was getting what I was looking for Rick was very helpful in the process, explaining the features and benefits of the vehicle. He took time to ensure I was getting what I was looking for and never pressured me in the purchase. He is extremely friendly, very knowledgeable and the person you should see when looking to buy your next vehicle. More
by Dbarr
March 31, 2019
Great help Rick Watson was wonderful! Extremely friendly and quick with responsive information! He made me feel very comfortable with what I was looking for. I w Rick Watson was wonderful! Extremely friendly and quick with responsive information! He made me feel very comfortable with what I was looking for. I would definitely go back to lexus when it’s a good time for me to purchase a car. More
by KERRI KENDALL
Employees Worked With
March 31, 2019
5 star service! Rick Watson is an excellent salesman! Very knowldegable, personable and friendly. Definitely an asset to the Lexus team. He answered all of our ques Rick Watson is an excellent salesman! Very knowldegable, personable and friendly. Definitely an asset to the Lexus team. He answered all of our questions and made our experience very enjoyable. Would highly recommend him! More
by Mel
Employees Worked With
March 31, 2019
Car detailing Amazing service. I had my car detailed and it was done beautifully. The person that detailed my car gets my utmost praise. Best detailing ever done t Amazing service. I had my car detailed and it was done beautifully. The person that detailed my car gets my utmost praise. Best detailing ever done to my vehicles. Alan Calvert was amazing as well. I was unable to get my car to the dealership so he came , picked up my car and brought it back to me after a long days work. I really appreciate his customer service. The best!! More
by Croc
Employees Worked With
? Detailer. Amazing work!!, Allan Calvert
March 30, 2019
Great as usual!!!! I cant remember ever leaving the dealership with a bad feeling after a service appointment The people are great and the quality of work is great I cant remember ever leaving the dealership with a bad feeling after a service appointment The people are great and the quality of work is great More
by OmacBrad
Employees Worked With
Adam McCallum, Shelby Chisholm
March 30, 2019
Fantastic as usual. excellent service, timely and complete, in and out quickly and the work was done as promised. Follow up on technical issues and questions i had were excellent service, timely and complete, in and out quickly and the work was done as promised. Follow up on technical issues and questions i had were excellent. More
by GX460 special
Employees Worked With
Allan Calvert, Karen Campbell, Adam McCallum, Henry Gao
March 29, 2019
Always a pleasure to arrive at the dealership There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus o There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus of London go out of their way to always make you feel like a special VIP! Sue, Romeo, Henry all have treated me with respect and really make the effort to ensure that I am treated like a valued customer. This visit I learned about the Lexus plant tour which was a surprise and something I very well may take advantage of. I am a very proud Lexus owner and will tell anyone that will listen. Top notch dealership with caring staff, a spotless showroom and an approach to detail like no other. More
by WSC
