Lexus of London

An upsetting defect handled in a most satisfactory manner One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year wa One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year warranty period. This is a very, very expensive repair. Meeting with the service manager Adam McCallum, he agreed to look into what he could do to address the issue and cost. A week later, Romeo Nissan, my service advisor contacted me to inform me they had arranged to have this unit replacement at a much reduced cost. I have been a client of Lexus of London for 16 years and have always felt as if I was a special client. I am also delighted at the professionalism of their staff. My experience with this latest issue is confirmation of that impression. More

Great experience Larry provided excellent customer service and information about the vehicle I like. He is very professional and have lots of knowledge about vehicles. Larry provided excellent customer service and information about the vehicle I like. He is very professional and have lots of knowledge about vehicles. I will definitely recommend him to my friend. More

Sales Rep, Natalie: Professionnel and Courteous Natalie, at Lexus of London, was professional and attentive throughout the process of our vehicle purchase. She explained things in great detail and Natalie, at Lexus of London, was professional and attentive throughout the process of our vehicle purchase. She explained things in great detail and followed up to make sure we were happy with our car. Recommended highly! More

very positive Larry was very polite and patient thruout the entire time that me and my friends are there at the dealership. He was knowledgable about the products a Larry was very polite and patient thruout the entire time that me and my friends are there at the dealership. He was knowledgable about the products and was able to give professional advice to my friends and helped them get the car they wanted. He was also very accommodating when it comes to coordinating for test drives as well as when and how to pick up the vehicle after my friends made the purchase. Overall, it's a pleasant experience for me and my friends. I would come back again, plus the coffee was good!! More

perfect experience This sales person is very good, patient, sincere, enthusiastic and generous. A very worthy of recommendation, at any time can contact him, after-sales This sales person is very good, patient, sincere, enthusiastic and generous. A very worthy of recommendation, at any time can contact him, after-sales questions are still patient to answer. More

excellent The service that Larry Liang provided was excellent. He provided a very comfortable environment for me at Lexus, and very competitive price as well. The service that Larry Liang provided was excellent. He provided a very comfortable environment for me at Lexus, and very competitive price as well. It was a great experience. More

Excellence in everything! Natalie Marsh was very honest, helpful, professional and not pushy at all. Everyone there made sure that we were comfortable with our purchase and m Natalie Marsh was very honest, helpful, professional and not pushy at all. Everyone there made sure that we were comfortable with our purchase and made the whole process very smooth and pleasant, More

Great experience!! From all the cars I’ve owned ( Mercedes ,Bmw, Audi, Land Rover ) I find that Lexus of London has the best service and sales team from A - Z. Sales t From all the cars I’ve owned ( Mercedes ,Bmw, Audi, Land Rover ) I find that Lexus of London has the best service and sales team from A - Z. Sales team I dealt with was Jack Li. Allen Zhang and Larry Laing who provided me with the best info about which car is best for me. Henry Gao in the service department is knowledgable and Gets the repair done without and headaches. Let’s just say we now own 2 Lexus’s from zero. More

Excellent service!! Rick watson was an excellent salesperson to deal with. He was friendly, personable and extrenely helpful. He was able to answer all of my questions an Rick watson was an excellent salesperson to deal with. He was friendly, personable and extrenely helpful. He was able to answer all of my questions and made my car purchasing decison a very easy one. Highly recommend him!! More

Great service experience. It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealer It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealership service should be in London. I hope to buy my next vehicle here based on my service experience. More