Lexus of London

Excellent experience! How do I begin. From the moment I stepped into the dealership up till the point I was driving off in my new car, the experience was amazing. The frien How do I begin. From the moment I stepped into the dealership up till the point I was driving off in my new car, the experience was amazing. The friendly staff coupled with the white glove treatment made my experience unforgettable. The attention to detail upon delivery was top notch. There is a cooperative team feel when in the dealership which really added to my experience. To top it all off, my Sales Advisor Sue Vincent was so friendly, knowledgeable and overly accommodating, and wouldn’t rest until she was sure I was completely happy with my investment. Lauren Rossini made the financing stress free and pleasant and Jordan topped off the delivery with a friendly demo. I can’t wait for my first service appointment so I can see the team again. Thanks Sue and team Lexus of London, I’m converted to a Lexus lifer! More

Service Dept has always treated me well and gone above and beyond. I would buy another lexus vexhile in a heartbeat. Thank you always for being so kind. has always treated me well and gone above and beyond. I would buy another lexus vexhile in a heartbeat. Thank you always for being so kind. More

Great experienced This is great experience, and I will recommend Allen to my friends. And I already did it. I can see he is enjoying work at Lexus, and I got a lot help This is great experience, and I will recommend Allen to my friends. And I already did it. I can see he is enjoying work at Lexus, and I got a lot help from him. More

very good! nice guy, very good experience. I enjoy this experience at Lexus! I would recommend this dealer, thank you very much! I love my new car. nice guy, very good experience. I enjoy this experience at Lexus! I would recommend this dealer, thank you very much! I love my new car. More

Best experience ever! Our experience with Lexus of London far surpassed our expectations. The knowledgeable and experienced staff answered all our questions and made our c Our experience with Lexus of London far surpassed our expectations. The knowledgeable and experienced staff answered all our questions and made our car buying experience enjoyable. I highly recommend this dealership, you will not be disappointed! More

Excellent Sales Service After an unfortunate car accident which totalled my vehicle, I found myself unexpectedly in the market for a new car. As my heart had been set on a Le After an unfortunate car accident which totalled my vehicle, I found myself unexpectedly in the market for a new car. As my heart had been set on a Lexus RX350 due to its excellent reputation, I contacted several Lexus dealers in southern Ontario. I had the great fortune of one of those being Mr. Rick Watson of Lexus of London. Rick treated me with respect and never, ever pressured me in any way shape or form. I found his approach and his understanding of my unique set of circumstances exceedingly positive. He provided me with all the information I required and worked with me to identify options for the purchase. Ultimately an unexpected opportunity arose out of Province and I did not complete my purchase with Rick. Nevertheless, he was gracious and genuinely happy that I obtained what I wanted. Rick Watson is a consummate professional and if you don't enjoy the "hard sell", then Rick is the sales rep you want to work with. More

Always Friendly Staff Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching mini Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching minimum and showed me the measurements, so, as I was there and they had stock they were replaced as well. I knew the rear tires were alright as I had replaced when sidewalls blew out a couple of months ago. More

Brilliant service! Absolutely everyone at Lexus of London understands what a great customer experience entails, and to a person they deliver in spades! Thank you Tom, La Absolutely everyone at Lexus of London understands what a great customer experience entails, and to a person they deliver in spades! Thank you Tom, Lauren and Jordan! Tony M. More

Exceptional & Pleasant Experience! Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Chris Pinelli is a gentleman, and a professional. During the sales process we were clearly informed of all information needed to make decisions on what was best for us. Lauren Rossini the Financial Services Manager, is a great listener and a total people person, she was lovely to talk to about all of our financing options and needs. Jordan Hallman the Delivery Specialist has excellent product knowledge and was very helpful for educating us on our all of the in depth features in the cockpit of our Lexus! Lauren and Jordan are absolute sweethearts and made this all a relaxing and fun experience. It's important to note, the gentleman who finely detailed this vehicle for delivery is exceptional at this fine art. Cleaning and detailing cars is actually very physical work and is best suited to those who pay particular attention to detail. Pulling up into the parking lot at Lexus of London, there it was, our next vehicle backed in looking like a business jet ready for departure. WOW! I have chills right now writing this paragraph! Also, walking into the clean fresh air showroom with all of the beautiful cars on display, makes you feel like a big shot. It felt so good walking in there and being very well greeted and respected. Help yourself to a Columbian coffee and relax and look at the beautiful automobiles available for test drive. Lexus of London, Chris Pinelli and your team, outstanding job and we'll be sending you "bird dogs" (new clients) your way. Sincerely, DD More

Patient and Pleasant Experience Allen is quite an amazing sale rep I got to known from a mutual friend. His dedicated working effort, patient introduction and professional explanatio Allen is quite an amazing sale rep I got to known from a mutual friend. His dedicated working effort, patient introduction and professional explanations to cars I am interested in are quite significant. During this purchasing experience, he’s never missed my opinion or message, always making recommendations from a friend point of view, strengthening the trust we established since we met. He is professional, patient, friendly and I really appreciate his help throughout this experience. More