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Lexus of London
London, ON
3,810 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,810 reviews
January 12, 2018
Great experience Jack is very patient and answered all my questions and solve my problems very well. Great car and great experience with Lexus London!The car is beauti Jack is very patient and answered all my questions and solve my problems very well. Great car and great experience with Lexus London!The car is beautiful. More
by alva123
Employees Worked With
January 12, 2018
Great service from jack and his team Great service and value from Jack and his team from Lexus of london! Can't say enough good things about it! Will purchase my next one with them as wel Great service and value from Jack and his team from Lexus of london! Can't say enough good things about it! Will purchase my next one with them as well! Very pleased and highly recommended ! More
by Dc91817300.
January 07, 2018
Award winning salesman We went to the Lexus dealership in London in search of a new car for my wife when we walked in we were met by the amazing front desk staff offered us We went to the Lexus dealership in London in search of a new car for my wife when we walked in we were met by the amazing front desk staff offered us drinks to which then lead us to our salesman Rick Watson he greeted us and politely asked what we were in the market for though Im sure it was very painful for him do to the fact my wife was back and forth between 2 vehicles he listened and answered all questions and then helped us make the best decision for her in my opinion probably one of the best salesman and financial teams we have ever encountered AWARD 🥇 winning experience all around will definitely be heading back there for my next vehicle More
by Jason
January 05, 2018
amazing experience... essentially bought a car over phone! Having my car break down suddenly and needing a new one within weeks, I could not have found a better person than Sue to help me! I was in Waterloo at Having my car break down suddenly and needing a new one within weeks, I could not have found a better person than Sue to help me! I was in Waterloo at the time and she in the London dealership, yet she was able to help me with an amazing NX 200T at an incredible deal, all arranged over the phone, and delivered within 2 days right to the front door of my AirBnb!!! I am still amazed at how smoothly the entire process wet, but I cannot say I am surprised as Sue was responding to my late night and early morning emails even! She was extremely devoted and paid great attention to detail. I am so happy with my experience and 100% recommend Sue!! More
by Monica123
Employees Worked With
January 05, 2018
Rick Rankine marvelous service During the service period found an unexpected requirement for a replacement part causing an overnight delay for parts. A replacement vehicle was immed During the service period found an unexpected requirement for a replacement part causing an overnight delay for parts. A replacement vehicle was immediately arranged as we live in Woodstock. Henry Gao's reactions were great. My 3rd Lexus from this outstanding dealership! More
by RCRsoldier
January 03, 2018
Satisfied Feel everything is good. Survive is nice and ask what drink do we want every time. And I can feel the respect when I was looking for the car. Feel everything is good. Survive is nice and ask what drink do we want every time. And I can feel the respect when I was looking for the car. More
by Liuchaoyue7
January 03, 2018
thank you for nice service Do my 1600km service in lexus dealship, thank you for jack ji and Henry gao help me make an appointment. And this 1600 km service is for free which s Do my 1600km service in lexus dealship, thank you for jack ji and Henry gao help me make an appointment. And this 1600 km service is for free which surprised me ! More
by ADELE
January 03, 2018
great experience Nice car shopping experience with Jack Ji and his assistant Helen. fair price and great after-sales service. highly recommend to buy vehicle with thi Nice car shopping experience with Jack Ji and his assistant Helen. fair price and great after-sales service. highly recommend to buy vehicle with this good dealer More
by KKiriri
Employees Worked With
January 03, 2018
great service at all levels We moved to Kingston from London last year and wondered how we would exchange vehicles when our lease was up for renewal. The team at Lexus of London We moved to Kingston from London last year and wondered how we would exchange vehicles when our lease was up for renewal. The team at Lexus of London delivered our new vehicle directly to our home! In addition, the whole process was smooth and communication was amazing. Thanks everyone! More
by RA
January 02, 2018
Many thanks to Stephanie. Very helpful to purchase my Lexus Extremely pleasant experience. Stephanie was not pushy and very open with everything. Stephanie was very helpful contacting them about the car. The fi Extremely pleasant experience. Stephanie was not pushy and very open with everything. Stephanie was very helpful contacting them about the car. The finance manager was extremely nice. And I happen to need a car at the right time.Very good & friendly service I would definitely recommend. More
by Tadeusz Brucki
Employees Worked With
