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Lexus of London
London, ON
3,810 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,810 reviews
February 06, 2018
Excellent. Tom Hiscott went above and beyond to make things work for our purchase, and his handling of all aspects of the deal were perfect, A+. Tom Hiscott went above and beyond to make things work for our purchase, and his handling of all aspects of the deal were perfect, A+. More
by Bob
Employees Worked With
Tom Hiscott
February 06, 2018
Excellent experience Really nice people offered me excellent experience to get my new car as soon as possible, and also offered me a lot of professional advices for the ne Really nice people offered me excellent experience to get my new car as soon as possible, and also offered me a lot of professional advices for the new car. More
by Peiyu
February 05, 2018
Excellent Service I am consistently very well served by Karen Campbell. She is always extremely pleasant and helpful and I appreciate receiving her clear, detailed info I am consistently very well served by Karen Campbell. She is always extremely pleasant and helpful and I appreciate receiving her clear, detailed information about my car's service issues. My experience with any staff that I have ever dealt with over the years has been positive and I very much enjoy the comfortable atmosphere at Lexus of London! More
by Happy Customer
February 01, 2018
Fair, open treatment We visited this dealer to test drive a car. We were greeted and treated well. Sue took time on a cold day to walk us around a couple of the options we We visited this dealer to test drive a car. We were greeted and treated well. Sue took time on a cold day to walk us around a couple of the options we are considering. Test drive went well, with no pressure. She explained their pricing strategy. There was no hard sell, and polite follow up. Overall a very pleasant experience. More
by Gary
Employees Worked With
February 01, 2018
Stephanie and Brian - 5 Stars!! Stephanie and Brian were exceptional to deal with. They effectively found the model I was looking at a competitive rate and had it ready in prestine c Stephanie and Brian were exceptional to deal with. They effectively found the model I was looking at a competitive rate and had it ready in prestine condition under a tight timeline. More
by Brian
February 01, 2018
New car purchase Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always fo Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always found her to be friendly, well-informed and desirous of being helpful. This time was no exception. She promptly responded to questions and concerns raised on the telephone or by e-mail. Total professional. More
by Jimbo
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin
February 01, 2018
Amazing service I was having car troubles with my 2010 Hyundai Accent and I went to Stephanie for advice, she went above and beyond to ensure I was fully taken care o I was having car troubles with my 2010 Hyundai Accent and I went to Stephanie for advice, she went above and beyond to ensure I was fully taken care of. I appreciated feeling so welcome at Lexus, even though I do not have one. It's an amazing dealership and I would send anyone I know there. More
by Lee7
Employees Worked With
January 31, 2018
Great experience Sue Vincent was great and very knowledgeable not ready to buy but when I am I'll be back to see her and would recommend. Sue Vincent was great and very knowledgeable not ready to buy but when I am I'll be back to see her and would recommend. More
by Ravenhunter
Employees Worked With
January 31, 2018
Incredible service everytime I have been dealing with the service team @ Lexus of London for the past 5 years and never had a single bad experience. They treat you with respect, i I have been dealing with the service team @ Lexus of London for the past 5 years and never had a single bad experience. They treat you with respect, integrity and care more about your loyalty than your money which is hard to find in today’s business landscape. I specifically want to call out Romeo who often goes above and beyond to accommodate my hectic schedule, and Karen and Henry who assisted me in my last visit. More
by Elfarm
January 31, 2018
Outstanding service everytime We can never think of owning anything but a Lexus. Lexus of London is by far the best dealership and they provide exemplary five star service. We can never think of owning anything but a Lexus. Lexus of London is by far the best dealership and they provide exemplary five star service. Karen and team are superb. Peace of mind, everytime! More
by Niki
