Lexus of London

Fast and efficient service. I initially called to see what the cost would be to replace my navigation screen and the quoted me 1 hour labour plus the part cost. I went in to pick I initially called to see what the cost would be to replace my navigation screen and the quoted me 1 hour labour plus the part cost. I went in to pick up a touch up paint pen and asked again and as I had forgot the previous quote price. The service guy must have felt bad because I was just past my warranty cut off and quoted me a half hour labour plus the part. When I came in for my I was back out the door in 45 minutes. More

Exceptionally Stellar I came into Lexus on Valentine's day and spoke to Rick about my favorite vehicle, the Lexus IS. Rick was very knowledgeable and professional. Staff wa I came into Lexus on Valentine's day and spoke to Rick about my favorite vehicle, the Lexus IS. Rick was very knowledgeable and professional. Staff was very friendly as we were given chocolates when we were waiting for Rick to bring around the car for a test drive. Super impressed with the IS and would highly recommend Lexus to everyone! More

Purchase of a new vehicle Our experience was great in purchasing a new vehicle. The service was very professional, friendly and helpful. They made the process very enjoyable. W Our experience was great in purchasing a new vehicle. The service was very professional, friendly and helpful. They made the process very enjoyable. We would recommend them to others. More

Campbell experience We found the dealership and employees to be very helpful and experienced in answering our questions about buying a new vehicle. We didn’t feel rushed We found the dealership and employees to be very helpful and experienced in answering our questions about buying a new vehicle. We didn’t feel rushed or pressured. Our overall experience was exceptional. We look forward to dealing with the dealership in the future. More

Best Experience Walked into a Lexus and was introduced to Rick Watson. No pressure is what we like. Haven't purchased yet, but know we'll be back to see him soon. Walked into a Lexus and was introduced to Rick Watson. No pressure is what we like. Haven't purchased yet, but know we'll be back to see him soon. More

Awesome customer service!! Very proffesional and exceptional customer service, from everyone I dealt with. Very impressed and very pleased with my entire purchase experience, I Very proffesional and exceptional customer service, from everyone I dealt with. Very impressed and very pleased with my entire purchase experience, I would definitely recommend Sue Vincent and the Lexus of London team. They delivered my Lexus directly to me in Burlington, a fantastic service that was very much appreciated. More

The Best car buying experience ever! I am new to the Lexus family, having just leased a beautiful IS 350! I was intending to look at 3 different luxury vehicles and started by emailing Le I am new to the Lexus family, having just leased a beautiful IS 350! I was intending to look at 3 different luxury vehicles and started by emailing Lexus of london to look at an IS. I heard back instantly from Stephanie....she was so pleasant , professional and helpful. We scheduled a time to view the car, and I felt as though I had been purchasing my cars there for years.....I decided on a vehicle, that day and didn’t even pursue looking at the other vehicles I had in mind! My experience only got better, on picking up my new car, Stephanie stayed beyond her schedule shift, to welcome me to the Lexus family! Wow! I have dealt with the same luxury dealership for 15 years , and was regretting having to leave them due to location change.......but I must say.....I have no regrets! Outstanding professionalism and customer service......second to none! Lillian Mess More

Incredible experience Suffice it to say my first Lexus purchase has opened the door for a long term relationship. I experienced a wonderful introduction to Lexus of London Suffice it to say my first Lexus purchase has opened the door for a long term relationship. I experienced a wonderful introduction to Lexus of London through a friend and couldn't be more pleased. Sue welcomed me immediately and eased me through the purchase process. She took the time to understand my price point and respected it throughout. I felt comfortable and valued as a brand new customer. Kylie assisted throughout the process and was very pleasant. I am extremely thankful for being taken care of so well and looking forward to continued interaction with the dealership! More

It was the best car buying experience I’ve ever had! Purchasing this vehicle was actually a very enjoyable experience. I didn’t feel any pressure and the staff were very accommodating to my requests and Purchasing this vehicle was actually a very enjoyable experience. I didn’t feel any pressure and the staff were very accommodating to my requests and very knowledgeable regarding the Lexus products, which all made for a very smooth transaction. More

Honest and valuable advice My husband and I spoke with Rick about ending our leasing options with another brand of vehicle in order to get a new one that would adapt to our need My husband and I spoke with Rick about ending our leasing options with another brand of vehicle in order to get a new one that would adapt to our needs. As much as I know Rick wanted to help us get into a vehicle on the Lexus lot he was honest with us about the money we would lose if we broke our lease early. He gave us more information in 30 minutes than we got from the dealership that has our current lease. Even though that information pointed us in the direction of staying with our current vehicle for the next few months, Rick presented it openly and honestly and gave us a path forward that we could be confident in. We will certainly be visiting Rick and the team again when our lease is up. As a side note, we tend to go through vehicles quickly and have purchased new, purchased used and leased. I have never had a better experience than I did at Lexus of London, and I'm not even a customer (yet). What a stellar team of professionals, it's clear they operate with the highest level of integrity and respect. More