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Lexus of London
London, ON
3,809 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,809 reviews
April 12, 2018
Professional Customer service I have had the pleasure, of dealing with Karen Campbell, on many occasions at Lexus. I find that her customer service is amazing and she is very know I have had the pleasure, of dealing with Karen Campbell, on many occasions at Lexus. I find that her customer service is amazing and she is very knowledgable and provides valuable information regarding my car. She treats me with the upmost respect, that makes my experience pleasurable and has given me a lot of confidence in Lexus. Thank you Karen! More
by John
April 11, 2018
Karen is fantastic Great service all around, friendly and vet knowledgeable team. Nice dealership to wait in. Laid out all options and explained thoroughly. Will be h Great service all around, friendly and vet knowledgeable team. Nice dealership to wait in. Laid out all options and explained thoroughly. Will be happy to return More
by Derek
April 07, 2018
Exceptional service I recently had my vehicle service at Lexus of London. Karen Campbell was amazing. She is extremely organized and customer service is obviously very im I recently had my vehicle service at Lexus of London. Karen Campbell was amazing. She is extremely organized and customer service is obviously very important to her. She booked me in right away, followed up with the mechanic and made sure my vehicle was impeccably detailed. I would highly recommend you see her if you want the best service possible. More
by Dan
Employees Worked With
April 05, 2018
The Best!! l have dealt with this dealership for years and have always received great service. We recently bought another vehicle from them and the service depar l have dealt with this dealership for years and have always received great service. We recently bought another vehicle from them and the service department had a lot to do with us coming back. More
by Mortgage Guy
April 05, 2018
Quick & Efficient Service Call Took car in for 6 month check-up... the projected time was to be 1-1/2 hours and I was supplied with a loaner for this period of time. Car was ready ( Took car in for 6 month check-up... the projected time was to be 1-1/2 hours and I was supplied with a loaner for this period of time. Car was ready (and cleaned) as scheduled. The bill was quite reasonable and all points were explained. Great service! More
by Lockaire
Employees Worked With
April 05, 2018
Service, Etest, Safety check. I just had our winter tires removed and summers installed. The work was completed on time and was very satisfactory. Staff very efficient and friend I just had our winter tires removed and summers installed. The work was completed on time and was very satisfactory. Staff very efficient and friendly. My vehicle was dirty when I left it but was nice and clean when returned to m. More
by CharliePratt
Employees Worked With
April 05, 2018
The service department at Lexus of London The service department with some really good and experienced advisors like Romeo and Karen set the bar really high. I have always maintained that is w The service department with some really good and experienced advisors like Romeo and Karen set the bar really high. I have always maintained that is what good really looks like in looking after the customer needs and that too very professionally. More
by Ahluwalia
April 01, 2018
Awesome experinence Sue helped me to purchase my new ride. Always reponsive and available. She gave me the best quotes. She keep me updated about the vehicle delivery and Sue helped me to purchase my new ride. Always reponsive and available. She gave me the best quotes. She keep me updated about the vehicle delivery and it is on schedule. More
by Ravi
Employees Worked With
March 31, 2018
Good service It is the second time we come to Sue. She is friendly and providing detailed explanations; documents were prepared in the delivery day. Overall, a ver It is the second time we come to Sue. She is friendly and providing detailed explanations; documents were prepared in the delivery day. Overall, a very good experience. More
by 1234567TE
Employees Worked With
March 31, 2018
Great experience for buying from Toronto I had the pleasure of purchasing a used Hyundai from Sue. She was polite and courteous over the phone and had a professional LinkedIN profile for me I had the pleasure of purchasing a used Hyundai from Sue. She was polite and courteous over the phone and had a professional LinkedIN profile for me to validate :) She arranged all the paperwork before I even drove there and the transaction couldn’t have been easier. I was in and out of the dealership within 30 minutes. Thanks Sue! And another shout out to Kylie for helping me complete all the financing :) Finally...as the dealership is about 2.5 hours from my home, I won’t be going here for service, but had they been closer, that will definitely be a yes to visiting them for service! More
by myron.nadarajah
