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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
May 31, 2019
Great service Excellent services. Good experience to lease a brand new vehicle. Also, being patient while waiting for picking up the vehicle 🚗 .Great test drive p Excellent services. Good experience to lease a brand new vehicle. Also, being patient while waiting for picking up the vehicle 🚗 .Great test drive provided. Thank you More
by Alien
May 31, 2019
Car shopping made easy In searching for a a second family car, we just want to take the time to thank Rick Watson for all his help. We wanted something functional, & comfort In searching for a a second family car, we just want to take the time to thank Rick Watson for all his help. We wanted something functional, & comfortable & found exactly what we needed! Thanks Lexus More
by Ken
Employees Worked With
May 30, 2019
Another pleasant experience ! My second purchase with Lexus of London ( Rick Watson). As a resident of York Region( GTA) , communication was on the phone/email - prompt, professio My second purchase with Lexus of London ( Rick Watson). As a resident of York Region( GTA) , communication was on the phone/email - prompt, professional, pleasant and no-nonsense.....and more importantly, they can't be beat on pricing ! If looking for a Lexus - It is worth the drive to London - should be their logo !! :) More
by Realtor Rick
Employees Worked With
May 30, 2019
Good communication! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! More
by yuzhe123
Employees Worked With
Henry Gao
May 30, 2019
Excellent Service Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appo Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appointment for me on the same day. I am really happy with the service, it was fast and efficient. Henry was very professional and gave me some advice on how to take care of my car. More
by CiCi Ma
Employees Worked With
Henry Gao
May 28, 2019
Buying a new car Good service. We traded in our old car with reasonable amount of dp. The price is also good and reasonable. Recommend for this dealer for Lexus. Good service. We traded in our old car with reasonable amount of dp. The price is also good and reasonable. Recommend for this dealer for Lexus. More
by Gzhao
Employees Worked With
Allen Zhang
May 28, 2019
Great! Sue was professional and prompt! She was enthusiastic, and knew the ins and outs of the car. Met us on short notice and replied over the long weekend. Sue was professional and prompt! She was enthusiastic, and knew the ins and outs of the car. Met us on short notice and replied over the long weekend. Would highly recommend! More
by MTerry
Employees Worked With
Sue Vincent, Kylie Ellis
May 27, 2019
Flawless start to finish From the initial email response from Sue within minutes of my inquiry all the way to the delivery of our Lexus and the follow up after delivery—our ex From the initial email response from Sue within minutes of my inquiry all the way to the delivery of our Lexus and the follow up after delivery—our experience has been flawless. Kylie was respectful of our time and happy to correspond to finalize our warranty and protection package by phone/email so we were able to make it back to Cambridge in time for another commitment. Jordan did a fabulous job going over all of the features on our vehicle and answering any questions we had. I highly recommend Sue Vincent, Kylie Ellis and Jordan Hallman at Lexus of London for your next vehicle purchase! More
by Elisabeth Terry
Employees Worked With
Jordan Hallman , Sue Vincent, Kylie Ellis
May 27, 2019
Great experience Allen was really friendly and patient. He tried his best to help us get an unbelievable deal, he is knowledgeable and transparent with us the whole ti Allen was really friendly and patient. He tried his best to help us get an unbelievable deal, he is knowledgeable and transparent with us the whole time More
by JS1993
Employees Worked With
Allen Zhang
May 23, 2019
good dealer very good dealer with patience and passions very thoughtful, thinking of my situation which is not very comfortable on traffic communication, he help very good dealer with patience and passions very thoughtful, thinking of my situation which is not very comfortable on traffic communication, he helped me a lot. I really appreciate that. More
by Cocolyy
Employees Worked With
Allan Calvert, Jack Ji, Allen Zhang
