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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
June 14, 2019
nice service and comfortable communication I will definitely recommend Allen to my friends. He is objective to all the vehicle brand. His suggestions are reasonable and helpful. glad to choose I will definitely recommend Allen to my friends. He is objective to all the vehicle brand. His suggestions are reasonable and helpful. glad to choose Lexus. More
by zichunzhou
Employees Worked With
Allen Zhang
June 13, 2019
A HIGH CLASS DEALERSHIP SUE VINCENT, IS A VERY KNOWLEDGEABLE ABOUT THE PRODUCT SHE REPRESENTS, ALL ASPECTS OF THE DEALERSHIP, AND THE PEOPLE WHO MAKE UP THE DEALERSHIP. THIS SUE VINCENT, IS A VERY KNOWLEDGEABLE ABOUT THE PRODUCT SHE REPRESENTS, ALL ASPECTS OF THE DEALERSHIP, AND THE PEOPLE WHO MAKE UP THE DEALERSHIP. THIS COMBINED WITH TREMENDOUS INTERPERSONAL SKILLS MAKE HER THE TYPE OF PERSON EVERY DEALERSHIP WOULD WANT TO HAVE HER AS PART OF THEIR ORGANIZATION More
by lasjcs
Employees Worked With
Allan Calvert, Sue Vincent, Lauren Rossini
June 13, 2019
Great Knowledge about vehicles Mr Zhang has great knowledge about vehicles and he really understands the need of customers and makes good recommendations. He helped me a lot while I Mr Zhang has great knowledge about vehicles and he really understands the need of customers and makes good recommendations. He helped me a lot while I was making choices. More
by Autumshi
Employees Worked With
Allen Zhang
June 12, 2019
Very nice service Thanks for Allen's nice service. I highly recommend him when you are considering to buy a car. He picked us from home and gave nice suggestions during Thanks for Allen's nice service. I highly recommend him when you are considering to buy a car. He picked us from home and gave nice suggestions during the whole processes. It's a good choice to choose him. More
by CY1985
Employees Worked With
Allen Zhang
June 11, 2019
Excellent salesman of Toyota Larry is one of the best salesman I've ever experienced in car dealer. Though he is working in both Lexus and Toyota, he doesn't show any preference o Larry is one of the best salesman I've ever experienced in car dealer. Though he is working in both Lexus and Toyota, he doesn't show any preference or push customers to buy brand he serves. He is amazingly patient and responsive in meeting the need of customers. I am grateful to have him help me get a Toyota RAV4 yesterday and I would highly recommend Larry for anyone who is interested in getting Toyota or Lexus car! More
by Dandan
June 10, 2019
Helpful friendly very nice Allen is a very nice and professional sale who can give you many important tips and reasonable price. I am sure I will recommend him to my friends. Allen is a very nice and professional sale who can give you many important tips and reasonable price. I am sure I will recommend him to my friends. More
by Chriszz
Employees Worked With
Allen Zhang
June 10, 2019
Great Lexus Team It is always a pleasure to shop for cars at Lexus of London. We recently purchased a 2016 Lexus RX (our 3rd - 2007, 2010 and now a 2016) - a great veh It is always a pleasure to shop for cars at Lexus of London. We recently purchased a 2016 Lexus RX (our 3rd - 2007, 2010 and now a 2016) - a great vehicle. The team was most accommodating and always makes us feel like special guests - including providing a courtesy NX for a week while completing the deal. Excellent friendly service from Allan Calvert. Kevin Gittens provided great service and helped us with syncing phones and learning the gadgets. Special thank you to sales manager Stephanie, and Lauren and Kylie for their help with the paperwork, and concierge Rhonda (along with Nathan). The experience was a team effort and we would go back to deal with Lexus of London in a heartbeat. More
by gregorke
Employees Worked With
Other Employees :
Nathan Butcher, Allan Calvert, Kylie Ellis, Rhonda Thompson, Lauren Rossini, Kevin Gittens
June 10, 2019
Not Your Usual Car Buying Experience Friendly, knowledgeable, willing to let you take your time; these are the first things that come to mind when describing our Lexus of London experienc Friendly, knowledgeable, willing to let you take your time; these are the first things that come to mind when describing our Lexus of London experience. They make you feel special, valued. We will be suggesting them to all of our family and friends who are looking to purchase or replace a vehicle. I can't see working with another dealership in the future - that's how great this transaction was. Anyone reading this should go to Lexus of London for their next vehicle. More
by BJ
June 07, 2019
Honest, experienced An honest and experienced saleman.He can help you ftom every aspect and help you make a wise dicision when you are confused which car is nest choice. An honest and experienced saleman.He can help you ftom every aspect and help you make a wise dicision when you are confused which car is nest choice. More
by Jjjkkkkk
June 06, 2019
Good experience Don’t hesitate to do business with Larry, he’s a very approachable, particularly helpful person, especially he helped me got a really good deal. Don’t hesitate to do business with Larry, he’s a very approachable, particularly helpful person, especially he helped me got a really good deal. More
by Anson
