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Lexus of London
London, ON
4,305 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,305 reviews
October 01, 2019
First purchase experience in Lexus and it was absolutely an amazing one. Our dealer Allen has offered the best service with great suggestions since we were having our first car. an amazing one. Our dealer Allen has offered the best service with great suggestions since we were having our first car. More
by Violet
Employees Worked With
Allen Zhang
September 30, 2019
Allen is a great person and also a very professional service. He introduced everything I need to know about choosing a new car. Thanks him a lot. service. He introduced everything I need to know about choosing a new car. Thanks him a lot. More
by Amanda
Employees Worked With
Allen Zhang
September 30, 2019
Allen is knowledgable, modest and friendly, especially in explaining the technical parameters of the cars. My friend made a really good choice with his help. explaining the technical parameters of the cars. My friend made a really good choice with his help. More
by QIANG SUN
Employees Worked With
Allen Zhang
September 30, 2019
Flawless Sales & Customer Service This is our first Lexus purchase, and certainly will not be our last. Rick Watson and the entire team have been quick to respond and fully knowledgea This is our first Lexus purchase, and certainly will not be our last. Rick Watson and the entire team have been quick to respond and fully knowledgeable. Thanks! More
by Peter DeGelder
September 30, 2019
During my initial visit and until I bought the car, Sue and the rest of the dealership staffs have provided with an excellent customer services! and the rest of the dealership staffs have provided with an excellent customer services! More
by Joseph
September 30, 2019
Great experience First time Lexus owner and very impressed with their team from start to finish. Awesome job by the Lexus team !!! I would be happy to recommend th First time Lexus owner and very impressed with their team from start to finish. Awesome job by the Lexus team !!! I would be happy to recommend them to anyone who is looking at a new Lexus !! More
by Sean Croke
Employees Worked With
Other Employees :
Nathan Butcher, Sue Vincent, Lauren Rossini
September 28, 2019
Appreciation I felt like a person as I entered the building. I was met by a young gentleman, who asked my purpose of the visit and if he would be able to assist me I felt like a person as I entered the building. I was met by a young gentleman, who asked my purpose of the visit and if he would be able to assist me in anyway. My visit only escalated after I was introduced me to Kevin Gittens. Kevin made me feel at home right away and put me at ease, feeling I was in knowledgeable hands. I was offered a demo in two different models, which I deferred for a couple of weeks due to time constraints. Kevin printed off the stats for the two pertinent models, garnered my information, ID, licence and contact numbers and promised to keep me informed in the year ahead, as I will not be purchasing until October 2020. A totally great experience. More
by Chuck R
Employees Worked With
I did not get the young mans name who met me at the entrance., Kevin Gittens
September 28, 2019
Great Lexus experience We had a very pleasant experience. This is the first Lexus for us. We are very happy with all aspects of the dealership that we have dealt with so fa We had a very pleasant experience. This is the first Lexus for us. We are very happy with all aspects of the dealership that we have dealt with so far. The staff were very knowledgeable and answered all our questions to our satisfaction. More
by Dave
September 28, 2019
Outstanding service by service dept. and Tom Hiscott There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London. - Importantly I hav There were three important features which were and are important to our decision to buy the new 2020 RX350 from Lexus of London. - Importantly I have a 2009 Lexus 450 hybrid which I purchased from them before I moved out west. When I returned in 2011 I have received extra-ordinary service from them. Their service staff are 10 out of 10. Romeo Nissan who heads up this area is quite frankly STELLAR. - Tom Hiscott who sold this 2020 RX350 is superb and helped us in our decision. He is excellent in every way. He accommodated us even we had some difficult scheduling to work out. Tom is extremely personable and simply outstanding. - We were also assisted by Jordon who oriented us to the technology and superb features of the vehicle even though we were short on time. And she is both very competent with very strong, personable and caring way of assisting us. She too is very very good at what she does. Lexus of London should be very proud on how well their customer’s are treated. I have called the General Manager and extolled praise on his staff. More
by Phil
Employees Worked With
Other Employees :
Jordan who did a superb job orienting us to this new vehicle , Karen Campbell, Tom Hiscott
