Lexus of London

RX 350 July 2018 Excellent customer experience with both sales and service. Quick expediting of sale transaction and knowledgeable staff. Management is fair, honest an Excellent customer experience with both sales and service. Quick expediting of sale transaction and knowledgeable staff. Management is fair, honest and dependable. Sales staff and service staff are accommodating and customer focused. Overall dealership consistently delivers first - rate customer service. More

Third Lexus When you walk into a Lexus Dealership, you are there because you are seriously interested in exploring the purchase of a Lexus. Rob made that experie When you walk into a Lexus Dealership, you are there because you are seriously interested in exploring the purchase of a Lexus. Rob made that experience much more pleasant because of cordial manner, his knowledge of the product and his willingness to find out answers to questions that he was not total certain. When Rob took us through the orientation to the newly purchased product, he demonstrated a knowledge of the product and he also was able to ascertain the expertise of the clientele and he was not too basic but he did not skip an aspect of the orientation. Kudos to Rob and Lexus of London. More

Quick and caring i am very happy with this car shopping experience, only because i don't like waiting at dealership to bargaining about price for hours and hours. Jack i am very happy with this car shopping experience, only because i don't like waiting at dealership to bargaining about price for hours and hours. Jack and Helen are quick and caring. satisfy my requirements and my expectation. that's make me the happiest. More

Jack Li and Helen are very nice dealers?Jack helped me a lot,patiently explain and introduce the Lexus for me?Helen taught me how to use the function and system of lex are very nice dealers?Jack helped me a lot,patiently explain and introduce the Lexus for me?Helen taught me how to use the function and system of lexus?Five Star Experience? More

just great! Rob was excellent to deal with. His knowledge of the vehicle we bought was terrific. He was always very quick to get back to us with answers as we had Rob was excellent to deal with. His knowledge of the vehicle we bought was terrific. He was always very quick to get back to us with answers as we had lots of questions. The deal was made in large part because of Rob. Great personality. There were no aggressive tactics which we appreciate. This was not even a vehicle we first considered. A very happy experience. More

Amazing experience I really appreciated it everything. From the moment I entered, I was met with kindness and professionalism from everyone. I truly enjoyed my experienc I really appreciated it everything. From the moment I entered, I was met with kindness and professionalism from everyone. I truly enjoyed my experience with Lexus. More

Rick Watson is an incredible sales professional to work with We just purchased a vehicle at this dealership and the experience was fantastic from start to finish. We worked with Rick Watson, and I would say th We just purchased a vehicle at this dealership and the experience was fantastic from start to finish. We worked with Rick Watson, and I would say that it was the best car purchasing experience we have ever had. Rick is professional, courteous, and well informed. It was so refreshing to work with someone who didn’t make it feel at all like a sales pitch......instead you felt like you were being informed and advised by a professional who was working “with” you. Anyone who goes into this dealership and requests him will be very pleased. Kylie was also a lovely person to deal with. Adam, the manager, made a point of coming and greeting us, which was a nice touch. All and all, this dealership has done a fantastic job of creating a wonderful end to end experience for customers that serves the Lexus brand very well. This was our first Lexus purchase, but I would go back and purchase here again because of the experience that has been created by the team there. And I would ask for Rick Watson again! More

Amazing experience !! I was car shopping for a new car, as a gift to myself for my birthday with the help of my dad. I went to other dealerships, but before that we had met I was car shopping for a new car, as a gift to myself for my birthday with the help of my dad. I went to other dealerships, but before that we had met with sue to get details about the suv’s. As my dad had purchased his first Lexus at Lexus of London, he wanted me to see what amazing cars they offer. We told her we would keep looking and maybe come back. After, going to different dealerships, I realized how much a Lexus suv would be suitable for me with all the safety features that are on the vehicle. We quickly went back to sue, and purchased a car with her. The reason why I wanted to purchase a vehicle at Lexus of London was because of Sue. Sue is soo kind and knowledgeable. I was persuaded by all the information she shared with us, and I knew I didn’t wanna go anywhere else because she really knows what she’s doing. I felt comfortable with the atmosphere and how helpful sue is. I am in love with my vehicle and soo thankful I for sue, she is amazing in sales. Thank you sue, for everything !! More

Very enjoyable We initially located the vehicle on the internet and came in contact with Stephanie Shearsby. When we flew to London to see/drive the vehicle she pic We initially located the vehicle on the internet and came in contact with Stephanie Shearsby. When we flew to London to see/drive the vehicle she picked us up at the airport and, at the end of the inspection/purchase returned us to the airport - not an inconsiderable distance and out of her way. She was pleasant, knowledgable and professional. The financial end of the transaction was handled by Lauren Rossini who was equally professional and prepared. The vehicle was shipped to our home and this too was handled in a very competent manner by Lexus of London. More

Great Experiance I was looking for a RX350 and went to the local Lexus Dealer in my city. Let's just say I was completely underwhelmed with the experience. I called Le I was looking for a RX350 and went to the local Lexus Dealer in my city. Let's just say I was completely underwhelmed with the experience. I called Lexus of London and was referred over to Rob and drove down to meet with him. From the moment, I arrived, the facilities were top notch and the service I received was great. Rob was very knowledgeable about all of the features of the vehicles he showed me. Above all, he wasn't pushy and made sure I had all of the info I needed to make my purchasing decision. I'm now a proud owner of a 2016 RX350 and very pleased with the purchasing experience. I should note that when I picked up the vehicle, he spent 30 minutes reviewing the car with my wife and I and called a week later to follow-up to see if I had any additional questions. If you are looking for a vehicle, I strongly recommend that you speak to Rob and would recommend him to my friends and family members. More