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Lexus of London

London, ON

4.9
3,810 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,810 reviews

September 22, 2018

Excellent service Very good service from people that care. Getting a loaner car helped a lot. Great product knowledge and helpful advice. This is a very well run ser More

by John Drake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2018

Excellent customer service My wife and I had our 17 NX 16k service yesterday. Service advisor Henry was able to help us and answer all the questions we have. Jack and Helen came More

by JYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Gao, Rui (Helen) Pan
September 19, 2018

Lexus of London is Wonderful! I called ahead to book a time to drive a GC460. Rick Watson was very helpful. No pressure. Happy to answer any questions. Easy to talk to and very we More

by Zora
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2018

Best experience ever!! I just purchased a Lexus IS 250 AWD F Sport from Lexus of London. My sales agent (whom I highly recommend) was Rick Watson. He made me feel so comfort More

by Dragnfly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Kylie Ellis, Zaid Joudah
September 06, 2018

Excellent sales and service Right from the time I leased my first Lexus, up until now, the sales and service staff have been nothing but professional. They are very friendly and More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hiscott
August 31, 2018

Excellent Service I received excellent service from Sue Vincent. She was so helpful in answering all my questions and explaining all the features on my new vehicle. More

by Lexuslynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2018

come to buy the car Helen treats us as a real friends. she deserves trusts. She tried to give us lowest price and best service. I love her so much. More

by yiran1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen
August 30, 2018

Thank you Sue Thank you so very much for your professional attention to detail to make sure the pick up of my amazing Lexus RX350 yesterday made sure I am well info More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Marsh
August 30, 2018

Having great experience with them Lexus of London is such one of the most comfortable dealer that I’ve ever experienced. They were trained properly and I would like to deal with them i More

by FENG023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Gao
August 30, 2018

First Luxury Vehicle I have been seeking out a new vehicle since I graduated post secondary, testing out a few different brands before my parents pushing me to test drive More

by Maria
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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