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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
September 04, 2019
New Car purchase This is a great dealership and Tom is an outstanding sales representative. He is extremely knowledgeable and shares his expertise in an easy going re This is a great dealership and Tom is an outstanding sales representative. He is extremely knowledgeable and shares his expertise in an easy going respectful manner. We would and do recommend him to everyone we know. Jordan did a fantastic walk through with us upon taking delivery of our new car. She volunteered to even come to our home and help us with our garage door remote if needed (happy to say the instructions we received made that unnecessary!) We would certainly use this dealership again. More
by yvette
Employees Worked With
Tom Hiscott, Lauren Rossini, Jordan Hallman
September 03, 2019
An excellent dealership From the second I arrive until my car is returned I am always treated to the utmost respect for my car, my time and my money. From the second I arrive until my car is returned I am always treated to the utmost respect for my car, my time and my money. More
by Gerard
September 03, 2019
Best Dealership in London This dealership by far is the best in London. All departments care about their clients and the service department is outstanding. This dealership goes This dealership by far is the best in London. All departments care about their clients and the service department is outstanding. This dealership goes out of the way to achieve customer satisfaction and not only represents an amazing vehicle the Lexus, but they make you feel part of their Lexus family. More
by Moshe
September 03, 2019
Outstanding Service, friendly people, great Product ! You could not ask for better service...everybody is friendly and helpful , of course the Car's are excellent ….Thank you guys...Keep up the great work You could not ask for better service...everybody is friendly and helpful , of course the Car's are excellent ….Thank you guys...Keep up the great work.... More
by Karin
September 02, 2019
allen was very helpful and experienced Allen helped us made our decision very easily between the automakers. We have a big family so we wanted a safe car. We are extremely excited with the Allen helped us made our decision very easily between the automakers. We have a big family so we wanted a safe car. We are extremely excited with the choice of our vehicle. Great experience! More
by Nissangtr2017
Employees Worked With
Allen Zhang
August 31, 2019
Excellent customer service experience I had an excellent experience from start to finish when I purchased my new NX 300. Rick Watson greeted us immediately and was very thorough all the w I had an excellent experience from start to finish when I purchased my new NX 300. Rick Watson greeted us immediately and was very thorough all the way through the process. Lauren and Jordan were also very helpful and detailed when finalizing the purchase. My NX was perfect when I picked it up. Rick, Lauren and Jordan all helped make my experience a comfortable one. They were prompt and extremely helpful. I would absolutely recommend Lexus of London and Rick Watson 100%. More
by JenniferH
August 31, 2019
Very Helpful and fair Considering previous experience with other dealerships, Rick was always ready to answer all our questions, even when I thought we were asking too much Considering previous experience with other dealerships, Rick was always ready to answer all our questions, even when I thought we were asking too much. This is a great place to buy your new car! More
by Yeyeobt
Employees Worked With
August 31, 2019
Great Service Rick was very welcoming and gave us an excellent service. He was also great at answering all our questions and clarifying issues. I recommend anyone b Rick was very welcoming and gave us an excellent service. He was also great at answering all our questions and clarifying issues. I recommend anyone buying a car here to look for Rick. More
by Yoms
Employees Worked With
August 30, 2019
Pretty good Allen has provided an excellent customer service. He has answered most of my concerns and has showed me how the car works. Natalie has also answered a Allen has provided an excellent customer service. He has answered most of my concerns and has showed me how the car works. Natalie has also answered and found out the answer for me when she’s not sure. More
by Paul
Employees Worked With
Natalie Marsh, Allen Zhang
August 30, 2019
great service get a new car Allen and natalie are very nice people. They delivered my new car and give me a huge help. I am really thankful to Lexus of London help me find a righ Allen and natalie are very nice people. They delivered my new car and give me a huge help. I am really thankful to Lexus of London help me find a right car and give me an amazing price. More
by Boku
Employees Worked With
Natalie Marsh, Lauren Rossini, Allen Zhang
