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Lexus of London
London, ON
3,810 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,810 reviews
January 21, 2019
Lexus London Dealership. This is a clean, professionally run dealership. The showroom/waiting area is exceptionally well maintained so that makes it pleasant for customers to This is a clean, professionally run dealership. The showroom/waiting area is exceptionally well maintained so that makes it pleasant for customers to wait for their vehicles. They always offer a courtesy vehicle if you want to go shopping rather than sit around. The employees are always friendly and courteous. The service is top notch and nothing is pushed to sell more than you require. You vehicle is always cleaned inside and out. Customers come first. Highly recommended. PS: Of course my RX-350 is beyond reproach for comfort and style, which adds to the pleasing experience.. Regards, Jim MacLeod. More
by Jim
Employees Worked With
Other Employees :
Allan Calvert, Henry Gao
January 19, 2019
2000 Problems From the first phone call to the last handshake I was treated with respect and professional courtesy . I was told the results of the diagnostics ,wh From the first phone call to the last handshake I was treated with respect and professional courtesy . I was told the results of the diagnostics ,what the repairs would be,the time frame and an estimated cost as well as provided with a new loaner . Henry and the rest of the service staff are great and I highly recommend Lexus of London to anyone for all your auto needs. More
by graysteve
January 18, 2019
Lexus of London as always I was provided outstanding service. I cannot emphasize enough what a pleasure it is to be a customer of Lexus of London. Amazing! as always I was provided outstanding service. I cannot emphasize enough what a pleasure it is to be a customer of Lexus of London. Amazing! More
by lovelexus
January 18, 2019
Service Excellent service as always has been. Work completed explained very well. Have always enjoyed dealing with this Lexus dealership and hope to continue Excellent service as always has been. Work completed explained very well. Have always enjoyed dealing with this Lexus dealership and hope to continue in the future. More
by ELR
January 18, 2019
Hands down the best service of anywhere I have ever shopped Friendly detailed service with no pressure is why I came back to purchase my second vehicle from Lexus of London. Thanks Sue. You guys made the whole Friendly detailed service with no pressure is why I came back to purchase my second vehicle from Lexus of London. Thanks Sue. You guys made the whole process smooth and stress free. Cheers More
by Sporttrac1
January 17, 2019
Excellent Service Department As usual, the service department does a great job and we are happy to drive all the way from Windsor to get the work done. Kevin explained everything As usual, the service department does a great job and we are happy to drive all the way from Windsor to get the work done. Kevin explained everything well both before and after the service More
by Duke
Employees Worked With
Kevin Gittens
January 17, 2019
Service Amazing service. Friendly and informative. I appreciate everyone's kindness. Romeo is great!! It is always a pleasure to go there for my car's service Amazing service. Friendly and informative. I appreciate everyone's kindness. Romeo is great!! It is always a pleasure to go there for my car's service. More
by Croc
Employees Worked With
January 16, 2019
exceptional service Exceptional service. Big shouout to Henry Gao from service department. Thank you for everything. I really apprexciate it. I will recommend Lexus of Lo Exceptional service. Big shouout to Henry Gao from service department. Thank you for everything. I really apprexciate it. I will recommend Lexus of London to all my friends and family. More
by wsheng2
Employees Worked With
Henry Gao
January 10, 2019
Service department My service advisor said was very friendly and very knowledgeable it was my best experience at s Lexus dealership and i have had my car for ten years f My service advisor said was very friendly and very knowledgeable it was my best experience at s Lexus dealership and i have had my car for ten years first time to this dealership wish I had been going there all a longtime More
by Brian Albrecht
Employees Worked With
Zaid Joudah
January 05, 2019
Excellent customer service This is our fifth vehicle from Lexus of London. We are very satisfied with the helpful and excellent service we have received over many years. Sue is This is our fifth vehicle from Lexus of London. We are very satisfied with the helpful and excellent service we have received over many years. Sue is knowledgeable and has answered any queries promptly and professionally. She is a delightful and friendly person. We strongly recommend Lexus of London! More
by Anj
Employees Worked With
