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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
October 18, 2019
Best service anywhere Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immed Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immediately. Romeo was my service advisor and was fantastic. He looked after all my requests and was very knowledgeable and respectful. More
by Garyrut
Employees Worked With
October 18, 2019
Another great experience! This was my second time using Rick to purchase a vehicle. He goes above and beyond to make you feel right at home, and to make your purchase a perfect This was my second time using Rick to purchase a vehicle. He goes above and beyond to make you feel right at home, and to make your purchase a perfect one! Nathan was very knowledgeable and explained the features of my vehicle to me. I was introduced to Thomas in the finance department, he was also very knowledgeable and explained everything in complete detail for me. I have never had such a wonderful experience at a dealership before as I have at Lexus. They take care of you like family and that’s how it should be. Thanks again guys! More
by trisg
October 16, 2019
Excellent service. Larry is very friendly and professional, he provided many options to me, it really helped! I could tell that he likes his job so much because he is Larry is very friendly and professional, he provided many options to me, it really helped! I could tell that he likes his job so much because he is really enthusiastic about it. More
by Jessica
Employees Worked With
October 15, 2019
Service As always, we are promptly greeted and given the details and cost of service work that is to be done, and offered a loaner vehicle for our convenience As always, we are promptly greeted and given the details and cost of service work that is to be done, and offered a loaner vehicle for our convenience More
by Margaret
Employees Worked With
Tom Hiscott, Lauren Rossini, Shelby Chisholm
October 15, 2019
Servicing my vehicle Service and customer care is truly second to none. Customer always comes first and no concern is to small. The level of service I receive is one of th Service and customer care is truly second to none. Customer always comes first and no concern is to small. The level of service I receive is one of the main reasons I will buy another Lexus. More
by Ed
Employees Worked With
Adam McCallum
October 15, 2019
wonderful shop experience detailed information giving.Help me got the right car.He is very familiar with the various data of the car. Understand my needs and give me the right detailed information giving.Help me got the right car.He is very familiar with the various data of the car. Understand my needs and give me the right advice More
by leo
Employees Worked With
October 15, 2019
Good man and great job He gave us a detailed description of the vehicle . Let us knew a lot of the performance of the vehicle.Help us to do lots of work. He gave us a detailed description of the vehicle . Let us knew a lot of the performance of the vehicle.Help us to do lots of work. More
by mevic
Employees Worked With
October 14, 2019
Professional, honest and friendly The team was responsive to my needs and inquiries. Their in depth knowledge of the vehicle and its offerings was impressive. Their strong confidence i The team was responsive to my needs and inquiries. Their in depth knowledge of the vehicle and its offerings was impressive. Their strong confidence in what they were selling meant that they didn't need to be pushy salespeople - they just let the vehicle speak for itself. From the salesperson to the delivery specialist, this car buying adventure was effortless and enjoyable. More
by AMC
Employees Worked With
Nathan Butcher, Kevin Gittens
October 12, 2019
I got my Toyota Hatchback 3 days ago. He helped us got a Rx350 2 months ago as well. With Larry’s help things got way easier. He’s really patient with any questions that I asked. If anyone wanted to get the Rx350 2 months ago as well. With Larry’s help things got way easier. He’s really patient with any questions that I asked. If anyone wanted to get the best deal or know nothing about the car(just like me). I highly recommend you guys to contact him. More
by Felixxxx
October 12, 2019
Lease Very helpful in finding the right model for our needs and budget. Explained all the options and offered deals to us since we sincerely wanted to hav Very helpful in finding the right model for our needs and budget. Explained all the options and offered deals to us since we sincerely wanted to have the car leased immediately. Model that we wanted was ready within the week: took 2 business days, went to the dealers on Saturday and signed lease immediately, car was ready on Tuesday. More
by Iris
