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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
October 23, 2019
very happy to meet and deal with allen Allen was able to find us the vehicle that was my dream about at a fantastic price! His service was excellent. I would recommend Lexus of London to a Allen was able to find us the vehicle that was my dream about at a fantastic price! His service was excellent. I would recommend Lexus of London to anyone. More
by Howie8729
Employees Worked With
Allen Zhang
October 23, 2019
Exceptional service Shelby Chisholm did a quick turnaround advising what needed to be done. The work was completed in a timely fashion. Customer service is a top priorit Shelby Chisholm did a quick turnaround advising what needed to be done. The work was completed in a timely fashion. Customer service is a top priority at this dealership. More
by schatzie
Employees Worked With
Shelby Chisholm
October 23, 2019
Awesome Experience Have a rellay great experience with Allen. Helped a lot on the car sales. Providing lots of helpful advice. I will send friends going there Have a rellay great experience with Allen. Helped a lot on the car sales. Providing lots of helpful advice. I will send friends going there More
by Michael
Employees Worked With
Allen Zhang
October 23, 2019
very good dealer! Responsible, very good dealer . Also he is a funny dealer. Im so happy to talk with him. Very recommend to do the business with him ！ Responsible, very good dealer . Also he is a funny dealer. Im so happy to talk with him. Very recommend to do the business with him ！ More
by zj123456
Employees Worked With
Allen Zhang
October 23, 2019
Lexus detailing Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I would highly recommend this service to all Lexus owners! More
by Lexusfan
October 22, 2019
First Leasing Experience Recently I leased my first vehicle from Lexus of London. Natalie walked me through the entire process and was extremely patient and helpful. She answe Recently I leased my first vehicle from Lexus of London. Natalie walked me through the entire process and was extremely patient and helpful. She answered all my questions, and helped me pick a great car! From start to finish she made my experience pleasant. Everyone at Lexus of London were professional and willing to assist. Highly recommend Natalie for a knowledgable and positive sales experience. More
by Peter C
Employees Worked With
Natalie Marsh
October 22, 2019
5 Star Service I just purchased a 2019 Lexus RX 350 with Sue Vincent assisting me in the process of my selection and purchase of a new Lexus vehicle. I have been wa I just purchased a 2019 Lexus RX 350 with Sue Vincent assisting me in the process of my selection and purchase of a new Lexus vehicle. I have been watching the Lexus vehicles for a while and was continually coming and going to the Lexus dealership trying to find the best suited vehicle to buy. I met Sue Vincent who was a very professional and considerate of my questions, knowing the Lexus brand extremely well, she was able to guide me through the purchase of my new vehicle making it an easy and relaxing process. Sue Vincent is an outstanding sales representative for Lexus and was a main reason I returned and purchased the RX 350 over other Dealerships and makes that I was pondering, Sue ensured that I received the best price point for purchase and did not hesitate to act on my behalf without having to go through a whole negotiation process, resulting in a very good sales agreement. Sue Vincent in my opinion is why Lexus of London not only sells top vehicles, Sue emanates top sales representation expected for a Luxury car dealerships. Sincerely Chuck Marazzo Thank you Sue! More
by Chuckmarazzo
Employees Worked With
Sue Vincent
October 22, 2019
Purchase of our Lexus ES350 October 2019 Purchased our 1st Lexus at this dealership and was very happy with the sales service expertise shown. Kevin was very informative and helpful during t Purchased our 1st Lexus at this dealership and was very happy with the sales service expertise shown. Kevin was very informative and helpful during the purchase process. We even shared a few jokes along the way lol. Nathan Butcher, the tech geek, explained everything with ease and knowledge. We are a little 'tech challenged' but he was very patient and dealt with all our questions. I would recommend both of these people for any of your needs. So far our experience with Lexus of London has been a very good one ! More
by Sally B.
Employees Worked With
Nathan Butcher, Thomas Geeves, Kevin Gittens
October 22, 2019
Great service, great people I had an appointment and the service started a bit early! Service was great. Service advisor Shelby was informative and great to chat with. Very happy I had an appointment and the service started a bit early! Service was great. Service advisor Shelby was informative and great to chat with. Very happy with the dealership More
by hergofer
Employees Worked With
Shelby Chisholm
October 19, 2019
Very patient and know exactly what is the best choice Larry helped me a lot with choosing the car and explain to me step by step what do I need to get the car I want. Really helpful and very nice to talk Larry helped me a lot with choosing the car and explain to me step by step what do I need to get the car I want. Really helpful and very nice to talk to! More
by Jason_G
Employees Worked With
