Lexus of London

Excellent Sales Staff, Service Department, Stand Behind Prod Great Sales and Service staff specially Natalie Marsh who made purchase very easy for me. I bought Pre-owned Lexus ES350 last week. It was a great Great Sales and Service staff specially Natalie Marsh who made purchase very easy for me. I bought Pre-owned Lexus ES350 last week. It was a great purchasing experience with Lexus of London. I had two Lexus options to choose from: one was in Ottawa that I saw and one was in this dealership. Natalie, Lauren and Stephanie made this purchase very easy for me by giving me confidence and peace of mind. They delivered the car at my house all the way from London to Mississauga, the very next day. After delivery, I found windshield crack and windshield sprayer not working. I contact back to Natalie and she coordinate with Lauren and Stephanie to have my issue resolved. Stephanie talked to Service manager and she arranged a loaner car with driver name Rob all the way from London to Mississauga second time to take my car back for repair. It made me feel very comfortable and this took away a lot of stress from me and save my work time. I never had this kind of service before in the past when I bought pre-owned car. They replaced the windshield and fix the spray problem. This courtesy service was extremely helpful and stress free for me. In short, I would say Lexus of London is the best dealership who will stand behind their product and make every effort to make your purchase less successful and easy Natalie, Lauren and Stephanie were very helpful all along. Thanks to all of you specially Natalie. I would highly recommend anyone who is looking to purchase Lexus or Toyota to buy from here. Distance does not matter to them. Buy with confidence. Rehan From Mississauga More

Very good service patient and thoughtful Well, thank you for customizing the car maintenance service for me,And I've got the shuttle waiting for me,Gave me a detailed explanation of the probl Well, thank you for customizing the car maintenance service for me,And I've got the shuttle waiting for me,Gave me a detailed explanation of the problems in the maintenance process More

Excellent service Larry and Jack were very helpful and courteous in finding the right car for me. I am very grateful for their assistance through the whole process. Larry and Jack were very helpful and courteous in finding the right car for me. I am very grateful for their assistance through the whole process. More

Friendly, good service The employee is very nice, and good service. Thank Larry! Thank Jack! I will recommend my friends to buy cars because your good work! Thank again! The employee is very nice, and good service. Thank Larry! Thank Jack! I will recommend my friends to buy cars because your good work! Thank again! More

First Time Experience at Lexus of London We were very impressed with the professionalism and customer service provided by Rick Watson. He patiently listened to our needs and lead us to the ex We were very impressed with the professionalism and customer service provided by Rick Watson. He patiently listened to our needs and lead us to the exact vehicle we were looking for at the price we wanted to pay. The delivery was seamless, the vehicle was showroom ready and the specialist did an amazing job of explaining the features and answering our questions. A positive experience. We'll be back. More

Great Customer Service Stopped by without an appointment as a splash guard had come loose under the engine. Karen was able to get car in right away, fix issue and complete Stopped by without an appointment as a splash guard had come loose under the engine. Karen was able to get car in right away, fix issue and complete an oil change as well. She offered me a complimentary vehicle to use for balance of afternoon while work was completed. Very professional and client focused. More

Excellence Nice guy and really patient , love it Every time I came here he provides the best service I can have . Makes it the best experience Nice guy and really patient , love it Every time I came here he provides the best service I can have . Makes it the best experience More

First Class I had a great experience dealing with Lexus of London. I would recommend anyone looking for a Lexus, this is the place to go. Very friendly and accom I had a great experience dealing with Lexus of London. I would recommend anyone looking for a Lexus, this is the place to go. Very friendly and accommodating. No high pressure sale’s. This is my second Lexus and I could not be happier with the quality service I have received from the sales, service and finance departments. More

Knowledgeable, Professional and Pleasant Lucky for me my Autotrader lead was answered by Sue. I was window shopping and had several questions regarding warranty, financing and models. Sue inv Lucky for me my Autotrader lead was answered by Sue. I was window shopping and had several questions regarding warranty, financing and models. Sue invited me to come in and try things on for size. I never felt more comfortable with a salesperson to date. NO pressure just patience and quick responses to my email enquiries. Sue is very knowledgeable in her product and very professional and pleasant to boot. THANKS Sue! More

Great Experience I had the best experience buying my new car at Lexus of London. Friendly, honest staff made my experience very easy and memorable. I highly recommend I had the best experience buying my new car at Lexus of London. Friendly, honest staff made my experience very easy and memorable. I highly recommend this dealership for all your car needs. More