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Lexus of London

London, ON

4.9
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,811 reviews

February 24, 2019

Lexus UX On The Road When I bought my first Lexus hybrid (2010 RX 450h) I was told that once I drove a hybrid, I would never settle for anything less. Almost 10-years late More

by Bill Harrington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Allan Calvert
February 23, 2019

New car purchase Finally a dealership that makes buying a car, a positive and pleasant experience. From the moment you walk in, to picking up your car. Special thanks More

by bbmnascar
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gittens - Highlight of my purchase!, Kylie Ellis, Natalie Marsh
February 22, 2019

visit Exemplary service as always, from Karen's welcoming to the updates provided. Lexus goes out of its way to provide customer satisfaction. Am in the loo More

by drnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hiscott
February 21, 2019

Good Service Very good serivce, they used 3 hours to help me find the car. I will recommend other people to choose Lexus London to other people. More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
February 21, 2019

i Keep Coming Back! This dealer and staff, make it clear, that your satisfaction, is there goal. The process, is made, as effortless, as possible. 'I keep coming back' More

by BULLITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gittens, Allan Calvert, Kylie Ellis, Henry Gao
February 21, 2019

Great service over the long haul I have been going to Lexus of London since 2010, when I bought my hybrid SUV. Romeo Nissan has looked after me in an exemplary manner, figuring out t More

by David Spence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2019

Maintenance Service plus Tire Replacment. Maintenance Service plus Warranty replacement of a Brand New Winter tire that picked up a nail and was too close to the Sidewall for a repair. Boy am More

by Patrick Small
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2019

New Lexus Owner It was clear to me from my first visit that things are done in a way to make customers feel as comfortable as possible. From the amenities they have More

by Alex Gasior
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2019

Love Lexus of London Rick Watson, Thanks for taking care of me the way you did. Rick was quick to respond to the many questions I had along the way and very accommodating. More

by LizS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Hallman, Adam Mann
February 17, 2019

Happy Customer Looking for a new vehicle online and spoke with Rick Watson. Quick to answer questions and follow up on emails. Great guy to deal with, made the whole More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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