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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
November 08, 2019
First time purchasing and the experience was made simple without any unnecessary stress. Questions were answered and the sales department was very helpful in showing various available options on actual cars without any unnecessary stress. Questions were answered and the sales department was very helpful in showing various available options on actual cars rather then just pictures More
by NV
Employees Worked With
November 07, 2019
sales We were treated with kindness and respect. We had a problem with apple car play. It was resolved later.We look forward to working with Lexus of Lond We were treated with kindness and respect. We had a problem with apple car play. It was resolved later.We look forward to working with Lexus of London. More
by Andy
November 07, 2019
Great service, competent and friendly staff. I have dealt with Lexus of London since I bought a used 2008 RX 350 in 2010. Tom Hiscott was my sales representative and he is a first class person. I have dealt with Lexus of London since I bought a used 2008 RX 350 in 2010. Tom Hiscott was my sales representative and he is a first class person. I have also dealt with Adam MacCallum, Romeo Nissan, Karen Campbell and many others in your service and parts departments and received great service at all times. Although I did not purchase my latest used vehicle (2015 RX 350) there, I did deal again with Tom beforehand and he tried his best to meet my needs. However, the vehicle I chose came from Heffner in Kitchener where the vehicle was the colour and had the equipment I wanted. However, I still get all my service at Lexus of London. More
by CharliePratt
Employees Worked With
Other Employees :
Adam McCallum, Tom Hiscott
November 07, 2019
Winter tire issue I have always had great service at Lexus of London. Sales and service staff have been excelent to work with and service work has been great. I have always had great service at Lexus of London. Sales and service staff have been excelent to work with and service work has been great. More
by Satisfied Customer
Employees Worked With
Other Employees :
Tom Hiscott, Shelby Chisholm
November 07, 2019
Larry Liang was very helpful. This is my first car and he helped me go through all the process of leasing a car. Thanks for speaking in mandarin to my parents. They felt confortab This is my first car and he helped me go through all the process of leasing a car. Thanks for speaking in mandarin to my parents. They felt confortable throughout the process of leasing a Lexus. More
by Eugenia
November 07, 2019
Very friendly and polite person with professional skills , reliable and tries his best to help every customer at any time, never wrong contacting with Larry when u need a car! , reliable and tries his best to help every customer at any time, never wrong contacting with Larry when u need a car! More
by Songlin
Employees Worked With
November 07, 2019
Alway Great Service Excellent Communication, Friendly Service . The service at Lexus of London has always been excellent. They have always done what they say there going Excellent Communication, Friendly Service . The service at Lexus of London has always been excellent. They have always done what they say there going to do. I have a 2013 Lexus 300EH with over 180000Km and it drives just like it did when it was new. Lexus of London is the only dealership that has touched it. More
by dd
November 07, 2019
As usual.. As usual, top notch service from Romeo and Tom. The service work took just long enough for me to peruse the used vehicles and contemplate an unplann As usual, top notch service from Romeo and Tom. The service work took just long enough for me to peruse the used vehicles and contemplate an unplanned upgrade. More
by Gord
November 07, 2019
Very clean facilities, equipped with a welcoming atmosphere with fantastic customer service. Sue Vincent is exceptional: she is exceedingly patient and cares to match the perfect vehicle to each cus atmosphere with fantastic customer service. Sue Vincent is exceptional: she is exceedingly patient and cares to match the perfect vehicle to each customer she works will. I will refer everyone I know who is looking for a Lexus to her specifically. More
by knuyten
Employees Worked With
Sue Vincent
November 06, 2019
Time for Winter Tires Once again, an excellent experience dealing with the service department at Lexus of London. Romeo was very accomodating to my schedule, and made sure Once again, an excellent experience dealing with the service department at Lexus of London. Romeo was very accomodating to my schedule, and made sure my vehicle is ready for the upcoming winter season. Thanks again for the first class treatment, will see you soon for my next service appointment. Sincerely, Angelo Trakas More
by Angelo T
