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Lexus of London
London, ON
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,811 reviews
April 30, 2019
Knowledgeable, personable, fast service Henry was excellent from start to finish when I came in to Lexus for an oil change. My own dealership could not schedule me in so I called around and Henry was excellent from start to finish when I came in to Lexus for an oil change. My own dealership could not schedule me in so I called around and Henry did his best to schedule me in. Henry is knowledgeable, personable, and has great customer service skills. The oil change was fast and my car came out looking brand new (car was washed and detailed). Thanks! I will be back for sure! More
by aL
Employees Worked With
Henry Gao
April 30, 2019
Excellent experience overall We bought two cars from Lexus of London, a 2018 Lexus GS 350 and 2014 Toyota Camry XLE. Rick was very patient, friendly and helpful. He gave us good a We bought two cars from Lexus of London, a 2018 Lexus GS 350 and 2014 Toyota Camry XLE. Rick was very patient, friendly and helpful. He gave us good advice and did not try to upsell us in any way. Great people, great prices, great experience overall. More
by H. W. of Windsor
April 29, 2019
Great experience as always I recently purchased my second Lexus from Lexus of London. As always I was treated with the highest professionalism and respect. Jack and his team mem I recently purchased my second Lexus from Lexus of London. As always I was treated with the highest professionalism and respect. Jack and his team members, Allan and Larry, truly value the relationship with their customer. Really appreciate their work. More
by Ro123
April 27, 2019
Professional sales, best experience This Lexus purchase was our best car purchase experience among many we had. Larry Liang helped us in a professional way and saved us quite amount of t This Lexus purchase was our best car purchase experience among many we had. Larry Liang helped us in a professional way and saved us quite amount of time in decision making and price negotiation. We appreciate the whole processes we have gone through till delivery and would like to say THANK YOU to Lexus London. More
by Anke
April 27, 2019
Highly recommend I would definitely give 5 stars to Larry. He is professional and friendly. An enjoyable and pleasant experience. I would recommend this dealership if I would definitely give 5 stars to Larry. He is professional and friendly. An enjoyable and pleasant experience. I would recommend this dealership if you are looking for a car. More
by slyu
Employees Worked With
April 27, 2019
Natalie Marsh, Product Specialist, 5 STAR plus professional Natalie Marsh, Product Specialist at Lexus of London is the most professional, knowledgeable person we have ever dealt with when purchasing a new vehi Natalie Marsh, Product Specialist at Lexus of London is the most professional, knowledgeable person we have ever dealt with when purchasing a new vehicle. Her attention to our needs, understanding of our situation and exceptional customer care was off the charts, AMAZING! Thank you again Natalie, for making the purchase of our 450H such a fabulous experience. We will definitely recommend you to all our family and friends. More
by Kate & Larry
Employees Worked With
Natalie Marsh
April 27, 2019
Excellent Larry gave me a good experience, and I enjoyed his great service. He is very professional and help me to compare different vehicles. He is very friend Larry gave me a good experience, and I enjoyed his great service. He is very professional and help me to compare different vehicles. He is very friendly. More
by Jinhui
April 27, 2019
Great Experience All employees I dealt with were friendly, kind, courteous, and knowledgeable. Natalie was always considerate of my time and always available to answer All employees I dealt with were friendly, kind, courteous, and knowledgeable. Natalie was always considerate of my time and always available to answer my questions. More
by Happy Customer
April 27, 2019
Excellent service Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number one goal is to ensure that we leave happy and feeling we are in good hands. I love going there. My RX350 ALWAYS looks like brand new after they detail it. I've never been happier with a brand or staff. 😊😊😊 More
by Dhillon60
Employees Worked With
Other Employees :
Allan Calvert, Kylie Ellis, Henry Gao, Shelby Chisholm
April 27, 2019
Amazing salesperson I have ever met, kind, gentle and professional. If I have the chance to buy the car, I will be there again. Thank you very much. I have ever met, kind, gentle and professional. If I have the chance to buy the car, I will be there again. Thank you very much. More
by Her233
Employees Worked With
