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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
January 24, 2020
Looking to purchase used Lexus RX 450h from Winnipeg area I contacted Rick Watson about Lexus RX 450h they had on sale. He was upfront, prompt, honest, answered all my questions, disclosed couple minor blemis I contacted Rick Watson about Lexus RX 450h they had on sale. He was upfront, prompt, honest, answered all my questions, disclosed couple minor blemishes with SUV (it's used), provided additional pictures of those to make sure I was fully aware. This helped my confidence to compile and send them an offer on an SUV I saw on pictures only.. However, before I sent it they had another person that came and bought that specific SUV. Oh well, was not meant to be :), wrong timing on my part. The next day I bought my Lexus RX 450h LCPO from Vancouver, BC! However, it was my pleasure to work with Rick Watson. I would not hesitate to do my business with him again in the future. Vladimir M., East St.Paul, Manitoba More
by Mr Vladimir M.
Employees Worked With
January 22, 2020
Allen is enthusiastic and friendly. He will introduce the most suitable car for buyers. If you wanna buy Lexus, u can contact him and he will give u good price. most suitable car for buyers. If you wanna buy Lexus, u can contact him and he will give u good price. More
by Joanna
Employees Worked With
Lauren Rossini, Allen Zhang
January 22, 2020
tire repair London Lexus is always great and Romeo, our service rep has always gone above & beyond. He took my call after closing and was able to get the car fixe London Lexus is always great and Romeo, our service rep has always gone above & beyond. He took my call after closing and was able to get the car fixed quickly the next day. We appreciate his friendly manner and wonderful service. More
by cmacrow
Employees Worked With
January 21, 2020
I picked up my 2017 IS 350 F Sport, and it was in immaculate condition. I met with Allan, Sue and Nathan, who were all very knowledgeable. It is my first Lexus, and I am already very impressed by the immaculate condition. I met with Allan, Sue and Nathan, who were all very knowledgeable. It is my first Lexus, and I am already very impressed by the service. Something tells me it will not be my last and I will be recommend anyone looking for a car to visit Lexus of London. More
by Cantcfar
Employees Worked With
Sue Vincent, Lauren Rossini, Allen Zhang, Nathan Butcher
January 20, 2020
Such a nice person help me a lot, if you need to buy the car just find this guy. He will find exactly what you’re looking for. car just find this guy. He will find exactly what you’re looking for. More
by Xzf229172067
Employees Worked With
January 20, 2020
Such a nice person help me a lot if you need to buy the car just find this guy will find exactly what car you’re looking for. car just find this guy will find exactly what car you’re looking for. More
by Xzf229172067
January 18, 2020
Sales and Product Advisor Very knowledgeable, personable and pleasant to deal with, would return to him and recommend him to others. Answered all questions and took his time do Very knowledgeable, personable and pleasant to deal with, would return to him and recommend him to others. Answered all questions and took his time doing so. More
by broth57975
Employees Worked With
Kevin Gittens
January 17, 2020
Had a great experience with Kevin. He was honest, no pressure and a knowledgeable salesman. Would recommend him to those looking for a new or used vehicle. pressure and a knowledgeable salesman. Would recommend him to those looking for a new or used vehicle. More
by NL
Employees Worked With
Kevin Gittens
January 17, 2020
Excellent experience at Lexus of London. Very happy with my car. Kevin was very professional and friendly. Great team and I definitely recommend this dealership. my car. Kevin was very professional and friendly. Great team and I definitely recommend this dealership. More
by Mahsa91sh
Employees Worked With
Kevin Gittens, Thomas Geeves
January 17, 2020
They are very professional and accommodating in every area. Service adviser Shelby provided me with exceptional service, with updates on the work being done on my vehicle. Work done on time per estimate. area. Service adviser Shelby provided me with exceptional service, with updates on the work being done on my vehicle. Work done on time per estimate. More
by tonymazzotta29
Employees Worked With
Shelby Chisholm
