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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
January 30, 2020
Satisfied Customer Kevin was great to deal with! Thomas was excellent at wrapping things up for me, great sense of humour ;) and Lauren with the final visit. I was Kevin was great to deal with! Thomas was excellent at wrapping things up for me, great sense of humour ;) and Lauren with the final visit. I was sooo impressed with Nathan and his delivery run-through of the car, he should be in a sales office very soon !! Great work! Thanks to all ...love my new wheels !! More
by realtordossantos
Employees Worked With
Lauren Rossini, Kevin Gittens, Nathan Butcher, Thomas Geeves
January 30, 2020
I love this sales for sure. He is very kind, friendly and patient. He knows what I need and give me great suggestions. I recommend him to you and he is nice man! patient. He knows what I need and give me great suggestions. I recommend him to you and he is nice man! More
by Jenna
Employees Worked With
Other Employees :
Jack Ji, Lauren Rossini, Thomas Geeves
January 29, 2020
Excellent service for over 35 years Working with Kevin and Sylvia was excellent. We have been leasing from Toyota-town for over 35 years. The service, the vehicles have always been the Working with Kevin and Sylvia was excellent. We have been leasing from Toyota-town for over 35 years. The service, the vehicles have always been the best for us. They have been professional, kind, working for us to have the best vehicle we would require at the time, the service department has also been excellent. We will continue to only lease/purchase our vehicles from Toyota-town/Lexus. We recommend to all our family how we get the best service from Toyota-town/Lexus. Keep us the great work Kevin and Sylvia. More
by maggiewestlake2229
Employees Worked With
Other Employees :
Sylvia Donovan - Toyota-town , Kevin Gittens, Thomas Geeves
January 29, 2020
Let Lexus of London "steer " you in the Right Direction! I drove my Toyota 4 Runner for 20 yrs. and knew I wanted to upgrade to a Lexus. A good neighbour referred me to Mr. Allan Calvert, Brand Ambassador at I drove my Toyota 4 Runner for 20 yrs. and knew I wanted to upgrade to a Lexus. A good neighbour referred me to Mr. Allan Calvert, Brand Ambassador at Lexus of London. Without any sales pressure, Allan brought his enthusiasm, expertise, friendliness, charisma, style and after asking many questions, put me in the vehicle of my dreams: a 2020 Lexus RX 450HL. Allan went above and beyond and I am truly grateful for all he did for me. As well I have a Warranty that I can feel secure with while driving my new SUV. Thank you Thomas Geeves, Financial Services Manager, for your expertise and friendly personality. My vehicle was delivered to me by Nathan Butcher, Delivery Specialist, along with protege Alex. Thank you for teaching me some of the capability and safety features my new hybrid comes with. I may need to call upon you again. What a fantastic team! Thank you Lexus of London. More
by Debra Bass
Employees Worked With
Allan Calvert, Nathan Butcher, Thomas Geeves
January 28, 2020
It's a very good dealer, nice, handsome, he will help you to solve all problems and give you a good price. Thank you larry! to solve all problems and give you a good price. Thank you larry! More
by yangjiheng
Employees Worked With
January 28, 2020
Supernice guy first time drive es350 he let me feel the power and design of lexus es350. I will buy this car in the future. power and design of lexus es350. I will buy this car in the future. More
by Rain
Employees Worked With
January 28, 2020
This sales person is very patient, very gentle and very professional. After get his advice and help, I will make a decision to buy a car from this shop. professional. After get his advice and help, I will make a decision to buy a car from this shop. More
by Jim yin
Employees Worked With
January 28, 2020
Help a lot and patient with answering my questions and give me many suggestions. Make me comfortable and enjoy the conversation. Will talk with him later for other cars. give me many suggestions. Make me comfortable and enjoy the conversation. Will talk with him later for other cars. More
by Ghlla
Employees Worked With
January 24, 2020
Great Service! Jack and Larry always put client's needs first. Whenever there is a problem, they will solve it as soon as they can. first. Whenever there is a problem, they will solve it as soon as they can. More
by ryanna0717
January 24, 2020
Larry is a nice sales person.He help us a lot .He was Larry is a nice sales person.He help us a lot . He was friendly and patient.I will tell my friends if they need buy a new car.Larry will help them at Larry is a nice sales person.He help us a lot . He was friendly and patient.I will tell my friends if they need buy a new car.Larry will help them at all. More
by Sunny
Employees Worked With
